TicketSmarter (ticketsmarter.com) has a 3.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 27% give 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-12.
I have seen jelly roll three times! Last night being the third time. Openers kind of sucked im not gonna lie, but I must say the man himself put on a great show last night in Bangor along with all of his band members! 10/10. Whenever jelly is near me I will always go and see him! Love you jelly rock on 🤘
I never received my tickets with the bar codes. Paid over 400 for lawn seats, only to purchase tickets when i got to the event.
Hello Nicole, Thank you for your patience. Customer support looked into your order, and they sent your tickets on Feb 25th, 10:55 AM with the subject line: “Your Mobile Tickets are Available - Jelly Roll with Kashus Culpepper - 6/18”. The ticket transfer was initiated with the wording “ The ticket(s) you transferred to ticket holder (your email on order) are on their way. The recipient will need to accept the transfer to access their ticket(s) and enter the venue.” If you were having trouble accessing these tickets, our customer support team was also available for troubleshooting any issues via the contact information on your order receipt email. For further questions about your order, please reach out to our customer support team directly at [email protected]. Thank you, TicketSmarter
Tickets never arrived, but they charged by credit, but never delivery my tickets! Never shop ticket Smarter again!
Hello Vanoy, Thanks for your patience while our customer support team looked into your order. Our customer support team processed a refund for your order on Monday, June 22nd. If you have further questions, please reach out to our customer support team directly at [email protected] or via phone at (888) 671-5676. Thank you, TicketSmarter
These were 2 powerhouses. It was worth every penny. The concert as a whole went over 2 hours. No flashy show just pure talent.
As long-time, die-hard fans of Yebba, my wife and her brother were ecstatic to attend last night’s final tour stop at the House of Blues in Dallas. I bought these tickets months ago as a special birthday gift for my wife, and expectations were incredibly high. Unfortunately, the night didn't go as planned. Yebba had unfortunately lost her voice and was unable to actually sing for the majority of the concert. As a fellow singer, my wife completely understands the immense physical toll a long tour takes on vocal cords, and our hearts genuinely went out to Yebba. It takes a lot of heart to push through the final night of a tour when your body is telling you to stop. However, from a consumer perspective, it was a massive disappointment. While we deeply empathize with her situation, it doesn’t change the fact that this was a high-priced birthday gift that ultimately couldn't deliver the experience we paid for. We love Yebba and want to continue supporting her, but we feel it’s only fair to ask for some form of resolution. We would appreciate it if management or the promotion team could offer either a partial reimbursement for last night's tickets, or complimentary passes to her next tour stop in the Dallas area so my wife can finally get the birthday experience she missed out on. Thank you for understanding, and we hope to see Yebba back at 100% soon.
Hi Michael, Thank you for reaching out. We're sorry to hear that you were disappointed by Yebba's performance. As a ticket resale marketplace, we are not involved in the production, content, or quality of performances held at events. We are also not involved with any performer's management team or promoters. We hope that the ticket-buying process was still a five-star experience. Thank you, TicketSmarter
No parking purchase prompt & too many add on prompts
Hi Jody, Thank you for reaching out. Parking passes may or may not be available for events depending on the venue hosting the event. If there are parking pass options available, they will be listed under the tickets on the event page. The only add-on that is offered to customers during the purchase process is ticket protection provided by Protecht. The coverage provided by them covers your tickets if you can't attend the event due to reasons like a covered illness or injury, mechanical breakdown, traffic accident, travel carrier delay, and weather emergency. This add-on is completely optional for customers and is not required to complete the purchase process. If you have any questions regarding your tickets or event, please feel free to reach out to our customer support team using the contact information in your order receipt email. Thank you, TicketSmarter
very confusing, especially all the discount pop ups that kept resetting the checkout.
Hi Sheryl, Thank you for reaching out. We are interested in learning more about your experience as there should not have been multiple pop-ups on the checkout screen that reset the checkout page. Can you please send us an email at [email protected] with further details regarding your experience? Thank you, TicketSmarter
I was NOT happy with my experience. The price sounded good until the final stage of purchase when I saw that it was in USD! Yes, I could have stopped right there but I was too excited and had progressed with plans so I went ahead. That’s MY FAULT. The seat choice was vague, I waited 7months for my actual ticket and was therefore convinced I’d been scammed. They told me that they didn’t send out Tixs until closer to the time because sometimes purchasers lose them. I’m not a child and would certainly not lose them but that is MY responsibility, not theirs. Seats were ok but I probably would have done much better buying directly from the theatre. I DO NOT recommend Ticketsmarter. SB in BC
Hello, Thank you for reaching out. TicketSmarter is a US-based company, which is why all ticket prices are listed in US dollars. We do our best to inform customers that the price is in US currency by included US$ by the ticket price when customers select their tickets and we also include the text "Note: All Prices are in US Dollars ($)" on the checkout page near the Place Order button. Additionally, the third-party sellers that sell their tickets on TicketSmarter are responsible for the delivery method and delivery date of their ticket inventory. Delivery delays are noted under the ticket details on the ticket listings. Thank you, TicketSmarter
The red clay strays were fantastic!! Enjoyed it tremendously and like them even more.
Ordering tickets experience was very easy.
The order was easy to place without a push to buy insurance or any other extras!!
★ (If I could give less than zero stars, I would.) I only selected one star because Trustpilot requires it. My experience with TicketSmarter was frustrating, stressful, and completely unacceptable. On March 11, I purchased tickets to a Jill Scott concert. I immediately requested a refund after realizing I had been redirected from Ticketmaster to TicketSmarter through what appeared to be a promotional offer. I explained that I was uncomfortable paying for tickets that did not include immediate access, a physical ticket, or even a seat assignment. I was told that they did not offer refunds and that they did not assign seats to keep down on fraudulent activity. I told them that I felt like this was fraudulent activity in the climate that we live in, everything is a SCAM and I felt like I was getting scammed. I was assured and promised that my tickets would be delivered after 8:00 PM the night before the event. When no tickets arrived, I began emailing and calling at 6:00 AM on the day of the event. Multiple times, my calls were answered and immediately disconnected without so much as a greeting. I left voicemails and never received a return call. I literally babysit my phone all day, checking emails, calling and emailing; As the day progressed and my event drew closer, I became increasingly concerned. At approximately 4:45 PM, just before the company’s 5:00 PM closing time, I finally reached a customer service representative. I was then informed that my tickets had not been “fulfilled by the vendor”—whatever that means to a customer who has already paid for tickets ($537.43)and expects to receive them. To make matters worse, I was denied the opportunity to speak with anyone other than the customer service representative. There was no supervisor, no escalation process, and no accountability. By that point, I was furious. The ticket retrieval process is confusing, outdated, and unreliable. Customers should not have to spend an entire day chasing down tickets they have already paid for, especially on the day of an event. The lack of communication, transparency, and customer support was astonishing. They had three months to get me my tickets. I would never recommend TicketSmarter to anyone. Based on my experience, this company failed to deliver basic customer service and left me scrambling on the day of my event with no answers and no resolution. They are SCAMMMERS
Hello Darlene, Thank you for your patience while our customer support team looked into your order. We had our customer support team take a closer look into this matter. Unfortunately, the ticket seller was unable to provide the tickets in time for your event. When situations like this occur, our customer support team will attempt to provide alternate tickets for the event. All tickets purchased with us are covered by our 100% Guarantee. Our 100% Guarantee states that customers will receive a refund if their event is canceled and not rescheduled, if their order was accepted but not delivered by the seller in time for the event, if their order was accepted but not shipped in time for the event, or if their tickets were not valid for entry. You can read more about the 100% Guarantee at the following link: https://www.ticketsmarter.com/legit-guarantee . Our customer support team initiated the refund process for your order on June 16th. Sincerely, TicketSmarter
Price increased from what was initially shown
Hi Jim, Thank you for reaching out. All ticket prices shown on the event listings do include fees. In order to provide our customers with full transparency, we also show customers a full pricing breakdown on the checkout screen that shows the cost of tickets, service fees, and any applicable taxes. The total cost is also shown under that pricing breakdown, which matches what is shown to customers under the all-in pricing on the ticket listing. Thank you, TicketSmarter
The website would let me use Affirm so I just had to pay it out right.
Hello Kevin, Thanks for providing us with this information. After receiving your review, our web team was able to locate a bug in the system that caused some users to not be able to use Affirm. Our team has now corrected this glitch. Thank you, TicketSmarter
I could go with 5 stars because the tickets came through without a hitch and the 3 times I called custom service, I spoke with a real ( patient) person. The problem is you don’t get your tickets til the day before, no matter how many months in advance you bought them. And in the case of Brandi Carlisle at the Gorge, I had to leave a day early to drive hundreds of miles to get there … and my camping pass didn’t work without the concert ticket. So I was extremely worried for months!!! And the reviews make you feel believe you’ve been scammed… or at least that you won’t get what you thought you’d paid for . I went so far as to put a hold on my credit card in case this was true. But if you research deeply you will find this is a legit company. I’m grateful it worked out! But truly, I’m a “ticket in hand at the time of purchase” type of person -not one who trusts so easily in this modern AI scam world. I’d use them again if they are the only sellers left, otherwise I’ll skip the worry.
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