Tiny Land (tinylandus.com) has a 4.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I had an issue with a Tiny Land tent and they responded quickly with possible solutions. When it appeared the tent was defective, they immediately offered to either send a new tent (of a different model), refund it, or offer store credit. We decided to take a new tent and they overnighted us one. Our kids are thrilled and we greatly appreciate the quick and helpful service.
My coffee maker arrived with a broken dial... which i think was a shipping thing, not a Tiny Land manufacturer issue. Tried the chat (eeeww), followed up with a direct email. Love their customer service as they are sending out a replacement piece versus returning it as an exchange. In the new world of AI and automation, I am deeply appreciative of their personable response.Excited to see my incoming class play with it.
My granddaughter loves her lounger. She sits, plays, and naps on it. Very pleased! Great quality
Quick shipment. All the pieces were included, easy to assemble, clear instructions, and GREAT finished project.
Mud kitchen arrived in time for grandson’s 5th birthday. From what I hear, he and his younger brother love it!
My review is based on my experience dealing with Elaine in Customer Service to help resolve an issue with a recall notice. Elaine was not only initially pleasant and professional, she elevated my request for resolution and kept me updated and aware of next steps in the replacement process. Elaine is a great Customer Service Representative for Tiny Land. Based on her support and issue resolution, I'd recommend Tiny Land products to anyone who values great product and, most importantly, values issue resolution for the Customer! Thank you!
Everything as advertised - excellent gift
I’ve bought the mud kitchen and another kitchen for the grandkiddos. Grandson Nolan loves his green chair! We haven’t yet opened the net tunnel, but definitely the balls c and ocean shapes were opened up. Quality products, well received.
Shipped fast for my granddaughter’s 3rd birthday. She loved it! She already has the kitchen and I knew her parents trust your company with your products.
I reached out to Tiny Land customer service after finding a few minor scratches on a number of pieces when I opened them up to prepare for assembly. They were quick to respond and had me use a magic eraser, which removed the scratches. I was thrilled to not have to do any returns.
My daughter loved her new mud kitchen for her birthday! Everyone had a blast playing with it. Such great quality also super sweet that it comes with tools for playing. There was one piece while building that was cracked and customer service is already sending us a replacement piece, which should arrive in a day or two. Great customer service great experience would buy from these guys again.
Very happy with my item. My husband put it together with me using a drill. It would have taken me forever using the Allen wrench alone.
Horrible customer service. I purchased stacking cups 5/14, followed up multiple times over the course of the last month since they were supposed to ship after 2-3 business days and I have yet to get any response. They are a scam.
Dear customer, Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced. After reviewing our records using your name, we were able to locate your order. We found that the product purchased on May 14 was actually our Baby Walker, which is a pre-order item with an estimated shipping date in late June. As a result, the order has not yet shipped. We also searched our email, chat, and support records using your name, email address, and order number, but unfortunately we could not locate any previous inquiries from you. We're not sure whether the messages may have been sent from a different email account or if there was a technical issue that prevented them from reaching us. Regardless of the cause, we sincerely apologize that your concerns were not addressed sooner and for any confusion regarding your order status. Our customer care team will contact you as soon as possible to assist with your order and provide the latest updates. Alternatively, you are welcome to reach us directly at [email protected], and we will be happy to help. Thank you for giving us the opportunity to address this matter. Best Regards, Tiny Land
Delivery was quick and the product exceeded my expectations
What a quality product!
It was literally impossible to purchase without buying your insurance, which I didn’t need. Why should I pay to have my order delivered correctly? Isn’t that your responsibility? Very disappointing.
Dear customer, Thank you for your feedback. We’re sorry to hear about your experience. We would like to clarify that the shipping protection offered during checkout is completely optional and is not required to place an order. We understand that the checkout experience may have caused confusion, and we appreciate you bringing this to our attention. The purpose of the shipping protection is to provide additional coverage in situations that may occur after a package has been marked as delivered by the carrier, such as theft or loss from a customer's doorstep. Regardless of whether shipping protection is purchased, our team is always here to help if a package is damaged or encounters issues during transit. Our customer care team has already reached out to you directly via email to better understand what happened and work toward a resolution. We look forward to hearing from you and appreciate the opportunity to address your concerns. Best regards, Tiny Land
Excellent customer service. I wanted the climbing blocks and ball pit set but it was backordered due to the ball pit being out of stock. I emailed over the weekend to ask if I purchased it, could they send what was available now. They responded same day and said they’d make it happen. To my surprise they ended up shipping everything immediately and nothing was back ordered. The set is beautiful and fits my aesthetic. Baby is 9 months and not interested yet though haha
Wonderful I was going on vacation and the customer service made it happen to arrive before I left We have not given to my grandbaby yet There house will be ready in 4 months And she just turned one
Shipping was fast, building the kitchen was easy, and our son LOVES it. Plays with the kitchen every day.
61 reviews matching