Excellent service great staff very…
Excellent service great staff very friendly and helpful with the prices
About Tom Tours Services
Data updated- Website
- tomtours.com
- Category
- Travel & Vacation
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 4 reviews
- Replies to negative
- 100% (1/1)
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Is Tom Tours Services legit?
Tom Tours Services (tomtours.com) has a 4.8 out of 5 rating on OK.one, based on 33 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Excelente trabajo
Excelente servicio
Reliable service.
Excelente servicio!!
Reply from Tom Tours Services2019-02-19
Hola Ángel, Siempre un placer y esperamos poder asesorarte nuevamente en tu próximo viaje. Saludos!
Reliable and Trustworthy!
Very reliable and trustworthy! Always have the best prices for travel!
Reply from Tom Tours Services2019-02-19
Hello there, We are highly committed to offering the best service and we look forward to help you again on your next trip. Regards!
Excellent
Excellent amable y eficiente servicio. Las llamadas un día antes del vuelo muy aportativas.
Reply from Tom Tours Services2019-02-20
Hola, Gracias por tu comentario positivo, siempre estamos a tu servicio y esperamos poder asesorarte nuevamente en tu próximo viaje. Saludos!
Highly recommend!!!!
When ever I want to start planning a trip, first thing that comes to my mind is to call Tom Tours. They are very helpful on finding the best deals for you. I highly recommend it.
Reply from Tom Tours Services2019-02-19
Hi there, We are always at your service and we hope to help you again on your next trip. Regards!
Tom Tours is amazing they always work…
Tom Tours is amazing they always work to keep you updated on fare sales and ensuring that theres flight accomdations
Reply from Tom Tours Services2019-02-08
Hello Kimberly, We are glad that you are satisfied with the service provided; Thank you for your comment and we are willing to help you again on your next trip. Regards!
Mi agents Marling briseno es excellence…
Mi agente Marling briseno es excellence y muy professional. Mi experiencia con la agency a sido extra ordinaria. Sinceramente Carmen Melendez
Reply from Tom Tours Services2019-02-08
Hola Carmen, Marling esta sumamente agradecida por tus elogios y esperamos poder asesorarte nuevamente en tu próximo viaje. Saludos!
Excelent service
Excelent service. From Cesilia. The best customer care assistance. Love it
Reply from Tom Tours Services2018-10-15
Miguelina! Thank you very much for your comment and your rating on our services with 5 stars. It is a pleasure for our travel agent Cecilia provide you with the best customer services. We are looking forward to your next booking with us!
the best travel agent!!!!!!
Reply from Tom Tours Services2018-03-20
Jules, thank you for your comment and the 5 stars rate. It's a pleasure for us in Tom Tours to provide personalized attention for customers like you. We are looking forward to your next booking with us! ------------------------------------------------------ Jules, gracias por su comentario y su calificacion de 5 estrellas. Es un placer para nosotros en Tom Tours brindar atención personalizada a clientes como usted. Esperamos que realice su próxima reserva de viajes con nosotros!
Staff were trying to charge me $50 to …
Staff were trying to charge me $50 to just add a last name To a plane ticket when all I had to do was call the airline and do it through them for free.
Reply from Tom Tours Services2018-01-26
Mr. Ochoa, Thank you for bringing this to our attention. We are sorry for the negative experience. The change fee is an Airline policy that our agency is required to follow. We are happy that you were able to get this fee waived by calling the airline directly. Tom Tours is customer-focused and we are always trying to find the most cost-effective option for our clients. Therefore, in the future we will inform our customers of the possibility of getting the change fee waived by contacting the airline directly. We invite you to please contact us directly so that we can discuss options on how to improve our service and make up for the negative experience you had. Sincerely, Tomtours.com
Exelentes ofertas y servicio
Exelente servicios
Reply from Tom Tours Services2018-01-26
Muchas gracias por su comentario Marcos, queremos brindarle las mejores ofertas y ayudarle en su próximo viaje. Esperamos que nos contacte pronto! --------------------------------------------------- Marcos, thank you so much for your your comment. We hope to keep doing business with you and give you the best prices. We are looking forward to your next visit!