TONI&GUY (toniandguy.com) has a 3.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 29% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Leah is the best! She’s been colouring my hair for the past 18 months - I lost a lot of hair after child birth and she’s looked after me so well and taken so much care with my hair. The condition has improved so much. Thank you Leah!
Booked a senior hair stylist hopping for a more qualified professional cut! How wrong I was! I told the stylist I wanted long lares in my hair, I came out with short all over that I'm struggling to blow dry. Absolutely waste of money and now will have to wait till it grows to do anything with it. Do not pay more for a senior stylist in the cromer salon. Not sure what date it was exactly. But it was march. Angela
Had an appointment at Toni and Guy Newcastle Ridley place. They called and asked if I could come in early, which I did, when I got there, they had booked another customer, and I had to wait nearly an hour. The whole experience, seemed rushed, and I felt completely unattended to. The hair cut itself took 15-20 minutes, and again felt rushed. I was very unhappy with the haircut. Horrible experience. Talentless staff. Will not go back again.
I waited a long time to come back to Toni and Guy and was so ready to trust my hair would look lovely and it does. I knew I could trust it would work had a new very short hair style and I absolutely love it best hair cut I’ve ever had it truly works for me. At 55 I changed my life for a new me and needed a new hair cut I am so grateful to how lovely he was with me and will be hopefully where I can come back regularly now to have him cut my hair couldn’t be happier. If I was going to go short Toni & Guy is the only place I would allow that to happen. From start to finish nicest experience.
I’m very satisfied with my experience at Tony&guy. I had a colour change performed by Ian, he is very knowledgeable and he fixed what I thought was un fixable. If you looking for an amazing result, he is the person you need to speak to. I also had a great hair cut by Delcy. Definitely going back.
It was a great experience from beginning to end, Courtney was lovely, she listened and explained the process. The head massage coupled with the massage chair was a nice touch!
All staff are friendly & welcoming. Lorna is an excellent hairdresser. I'm always amazed how she styles my hair just as I want it. The whole experience is fantastic!
Ana-Maria always gives me a good advice and cuts my hair perfectly. She manages to make my very short hair look feminine and attractive.
Very happy with my hair. The service is always really good at this salon and the staff are friendly. Will be back again soon!
I took my son for a haircut and he was really happy with his haircut. He has curly hair and his hair came out great and they had great knowledge about curly hair.
Ash was a total delight and I’m really pleased with my haircut. Thank you so much.
Always enjoy my hair appt. 20 years of going to Toni and Guy
So always go here to get my fresh hair cut which may I add spend over £100 just for a cut and blow dry but this time hardly did any changes at all and blow dry was done nice but one layer maybe but don’t even notice it , asked for more layers and did then message the person whom had cut it and was ignored comeplety won’t return I really annoyed as I kept coming here
First time trying this Tony and Guy branch and i had an amazing experience. My stylist Maddie did and amazing job, exactly what i wanted to a tee. Would definitely recommend customer service is amazing and super quick. I will definitely be back!!
Extremely overpriced and poor service. They're not transparent about their prices upfront, if I knew it would be that expensive, I would certainly have chosen another salon. I was charged almost 300 euros for a simple haircut and some highlights. The haircut wasn't very nicely done, with curls were uneven and the hair still looked pretty flat after the blow dry. I used to pay less than 100 euros for the same thing in another salon and my hair would still look nicer than this.
Very disappointed. First of all I was waiting 45 minutes before I had my hairdresser come to wash my hair, offering me a head massage, I stupidly accepted it. I felt like I was being man handled while my hair line felt like it was being pushed back. To then have my hair very poorly cut after growing it for 6months. Setting me back £75 bloody pound. Then had to go to get another hair cut as my hair remained in my bloody eyes. I thought I would be safe going to a hair salon with such a good reputation. Unfortunately you can’t get refunds in these type of situations, and even then I still wouldn’t be satisfied.
Amazing haircut from Viktor and lovely hospitality from the moment I walked through the door. I have left feeling uplifted and so happy with the cut!! Thank you so much! I had a longer ladies’ cut and finish, which included a great wash and head massage where I almost fell asleep. I recommend this salon and Viktor in particular (although I’m sure they are all brilliant.)
nice place , lovely Sam , gave me a hair cut
All I have to do is express to Victor the new me I have in mind and he creates a hotter version....My new shag is another hit
I requested Wella Zero Ammonia in dark natural brown; however, during the application, my eyes began to burn. This leads me to believe that the correct product may not have been used. Furthermore, I found the staff to be unskilled. Hair color was smeared onto my skin during the process. Although I pointed this out to the stylist, I was told it would be removed later, but the final result was unacceptable. Due to this experience, I will not be returning to your salon and cannot recommend your services to others.
102 reviews matching