Great retailer and products.
Great communication when troubleshooting my shipping/checkout issue. Prompt response, fast delivery via FedEx and top quality products delivered. I am happy with my purchase and this company. 👌👍
About Tool Experts
Data updated- Website
- toolexperts.com
- Category
- Home Services
- Location
- United States · Harriman
- Status
- Unclaimed
- Last 12 months
- 3 reviews
- Replies to negative
- 60% (3/5)
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Is Tool Experts legit?
Tool Experts (toolexperts.com) has a 4.5 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home Services and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 60% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Attention Contractors
I purchased a new jetter and needed some new reels and hoses for jobs I had already booked. Needless to say, everything needed to be rushed. I reached out via email ~ over the weekend ~ and they not only responded within an hour but it was definitely late on a Sat. All day Sunday we emailed back and forth and they were able to ship my order by Monday morning. I received everything in a couple of days and the order was perfect! They earned a lifelong customer based on the service alone! When you are a contractor, it's not what you buy but the service behind it!
Knowledgeable and helpful
Found them the good old fashion Google way. Hate using the internet for purchase so called and talked to Justin. Very knowledgeable and had all the answers to my questions. Long story short ordered a hydrojet from these guys cause he earned my trust. Thanks Justin
brought a bossjetter withthem..wrote…
brought a bossjetter withthem..wrote emails called...need help with fitting that broke... no snswers no help..terrible service.... never again
Reply from Tool Experts2024-04-12
You ordered an electric jetter from us in 2021. We’d be happy to help but we haven’t received any contact from you other than here. Please give us a call at (865)882-3833 or email [email protected]
Took my money never received the…
Took my money never received the purchase total scammer order number #29754
Reply from Tool Experts2023-11-22
This review is for a company with a similar name to ours but it is not us. From what we can tell your experience with that company is not uncommon. We would greatly appreciate if you could remove this review since it is not for our company.
Don’t pay for fast shipping
Ordered new boots for a job because mine are to worn out for a 12/12 roof. Ordered them on time and where shipped on time but they decided to ship it with standard shipping when I payed for 3 day shipping. They won’t arrive on time and had to buy new ones so I’ll have to return them. Not sure if they are using the whole shipping might be delayed sign on there website as scam to charge the client more for the fast shipping and they just ship it regular. So point of story, pick regular shipping that way you don’t Pay extra.
You're certainly creating a splendid…
You're certainly creating a splendid showing on the grounds that i've no longer found an expert help before nowadays that has a short response, so that you have won my heart. As a consequence of you, i'll utilize your management once more.
Don't stand behind their products pass you off
I ordered a Sentry Flow Meter from these folks. The tool is junk. I am loosing out on well inspections and tool experts doesnt want to stand begind tools they sell refered me to the instructions to return unit to 0 is by beating is sharply against wood, really? For $200 you would made better.
Reply from Tool Experts2019-04-19
We forwarded you the manufacturer's method for resetting the unit to 0 that is in your instructions as well as the manufacturers contact information if you feel there is something else wrong with the unit.
Great service
Great service! Thank You
Better than nothing
Tanks last a little longer before they freeze. Not perfect but it helps some what.
My order was fulfilled in a prompt…
My order was fulfilled in a prompt manner!
I used the 1/2" extractor to remove a…
I used the 1/2" extractor to remove a nipple and it worked like a charm.
Superb customer service
Superb customer service. Great to do business with.
Excellent service
Excellent service. I felt the shipping charge was a bit high.
I love it definitely i will do …
I love it definitely i will do business with you guys tanks
Justin was fantastic and very…
Justin was fantastic and very accommodating. I would definitely recommend Tool Experts and use them in the future.
easy web site to use
easy web site to use. shipped item on time
Had the item we needed
Had the item we needed. Shipped in a timely manner and well packaged
Quick shipping tool worked as expected…
Quick shipping tool worked as expected the way things should be but are rare today.