Toponetrader (toponetrader.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 8% of negative reviews. Last updated 2026-08-10.
assistant ADE did such a amazing job 10/10 recommend him
Hey Damaris, Ade will be delighted to hear your 10/10 recommendation! We'll be sure to share your kind words with him—it's great to know he delivered such an outstanding support experience. Thank you for choosing Top One Trader!
Customer service and support team has been great, along with fair trading rules
Hey C, Creating a fair trading environment backed by reliable customer service is exactly what we strive for. Thank you for choosing Top One Trader!
The Support team SARFRAZ very fast to solve my problem about my Payout method
Hey Noor, A big thank you for recognizing Sarfraz! It's great to hear he was able to quickly resolve your payout method concern and get everything sorted out for you. Thank you for choosing Top One Trader!
After passing my nova challenge, i reached out to customer support and Usman was very helpful in sorting out my request with a fast responce.
Hey Ian, Congratulations on passing your Nova Challenge! It's great to hear Usman was able to assist you promptly and get your request sorted out without delay. Best of luck as you move forward to the next stage of your trading journey. Thank you for choosing Top One Trader!
By far this is the most honest, accountable and transparent propfirm the give out Pay out with 90 minutes I don't think that their is a propfirm like this no consistency rule affordable price for the challenge I think this should be an example to other profirms also their customers service team is very quick and reliable and it has been my first propfirm to ever received a payout so thanks to you top one trader keep it up.
Hey Raphael, Receiving your very first prop firm payout is a milestone worth celebrating, and we're honored that it was with Top One Trader. Your recognition of our transparency, fast payouts, trader-friendly conditions, and responsive support means the world to us. We wish you continued success as you achieve many more payouts ahead! Thank you for choosing Top One Trader!
I’ve been trading with Top One for a while now and have a couple of funded accounts and a couple of payouts as well, all of them processed within minutes of requesting. But what really stands out compared to other prop firms is the customer service. I recently had a payout flagged due to a trade that was mistakenly identified as a violation. I reached out and explained the situation, and the compliance team reviewed it thoroughly, acknowledged the oversight, and reversed the adjustment quickly and transparently. No pushback, no runaround — just a genuine effort to get it right. It’s rare to find a prop firm that owns a mistake and fixes it without friction. That kind of accountability and communication makes a real difference, and it’s why I keep coming back to trade with them. Highly recommend.
I Previously had a conversation with the one of the support members sarfraz, He was Quick and. Efficient and solved my Query within minutes. Glad to have a Best Prop firm and Best customer service, Specially Sarfraz(From Support Team)
My experience with customer service was excellent; Sarfraz, in particular, was very responsive and clear. thank you
It was great with the Coustomer staff named "ADE", this guy solved my problem with ease and help out of my problem Thank You once again Ade.
I've recieved a e-mail that surprise me, the type of assistance that you provide to the participants of the Challenge, made realize what kind of Prop Firm Top One Trader is: The type give advise to the participants instead of let'em scrued themselfs, This was only a climps but the quality of the customer service it's appreciative, the advice that i've recieved give me Solution to solve future problems.
Best customer service, with fast replies SARFRAZ
Hi Thadeus, A big shoutout to Sarfraz! Fast, reliable support is what we strive for, and it's great to know he delivered exactly that for you. Thank you for choosing Top One Trader!
I was having the worst day and I was extremely frustrated because certain things weren't working as well as the should. Unknowingly, I had changed my settings and couldn't access certain accounts like my trading one. Usman came in and was extremely patient with me. He took his time and explained everything and broke it down and after applying it everything got fixed not just with my trading account but other accounts as well I am so very grateful for you Usman
Hey Tatiana, Thank you for sharing such a heartfelt experience. Usman's patience, clear guidance, and dedication clearly turned a frustrating day into a positive one, and we'll make sure he receives your wonderful recognition. Stories like yours remind us why great support matters. Thank you for choosing Top One Trader!
I had the best support experience with agent Usman—he was clear, quick, and precise.
Hi Javier, Clear communication and quick, precise assistance are exactly what we aim to provide, and we're glad he delivered such a great experience. Thank you for choosing Top One Trader!
Utmost compliments for Sarfraz, Customer Service, today and days before, provided extraordinarily detailed information and updates, several times on critically important inquiries, resolved everything right away, wonderful.
Hey Anthony, What an incredible compliment for Sarfraz! We'll make sure he sees your kind words—providing detailed guidance and timely updates on important matters is exactly the level of service we aim to deliver. Thank you for choosing Top One Trader!
Good propfirm, simple rules and no hidden rules
worked though the problems and the result at the end was good
Hi Michael, Every challenge is worth it when it ends with a great outcome! We're pleased we could work through everything together and get you the result you were hoping for. Thank you for choosing Top One Trader!
Well (SARFRAZ) who attended to me respectfully answered all my queries with clarity.
Hey Joseph, We're delighted to hear he answered all your questions with clarity while providing the respectful service you deserve. Thank you for choosing Top One Trader!
Quick customer service!!!! Thank you Usman!!
Hey Jesus, A big shoutout to Usman! It's great to hear you received the quick support you needed, and we'll be sure to pass along your kind words. Thank you for choosing Top One Trader!
Nice and Quick, thank you Arjie 🙏🏼 very good experience Thanks to you
Hey Nouri, Arjie will be happy to hear your kind words! It's great to know your experience was quick, smooth, and enjoyable from start to finish. Thank you for choosing Top One Trader!
Sarfraz solved my problem very quick 👍
Hey Abel, A quick solution can make all the difference, and we're delighted Sarfraz was able to get everything sorted out for you without delay. We'll be sure to share your kind words with him. Thank you for choosing Top One Trader!
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