Top Shelf Cookies (topshelfcookies.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
You always deliver an excellent product. Thank you. We recently sent cookies to a friend as a thank you gift, this is what she had to say:
"Either Wee people or the Faeries have gifted me more delicious cookies from New England than I will ever confess to eating on my own! I am hiding them from my siblings and guests. I had to chase me Macedonian friends out of the house before then seriously dented my stash--I think they may be thinking about exploring Boston next to find more of those cookies."
As always, Heather and her team put together some amazing flavors! Never had a bad experience! Not the first time I’ve ordered and certainly won’t be the last!
Reply from Top Shelf Cookies2024-06-04
Thanks for your orders and taking the time to leave us a kind review!
Easy ordering, super fast delivery, loved the selection and of course the only thing that really matters were all the smiles and “mmmmmm’s” once the delivery arrived because the cookies are even better than you’d hope.
Reply from Top Shelf Cookies2024-06-04
Carl,
Thanks so much for your longtime support of us, we truly appreciate it! We're so grateful for your kind review
Really great experience planning a one of a kind small baby shower order. I had a shell of an idea and Heather was able to very quickly turn it into a full concept including a custom designed logo.
Reply from Top Shelf Cookies2024-05-21
Jess,
Thank YOU so much for your order and your kind words. We love to help make events sweeter and special. We appreciate your business
Heather
Merlot & Chocolat- COTM selection for May 2024 and wow- another winning recipe from Top Shelf! The cookies arrived fresh and soft/chewy- so rich and sweet with the Dutch Chocolate as key ingredient but with that flavor profile of wine. We shared them with the neighbors and they took several, so the supply did not last. This one is a keeper and must-have for those Chocaholics out there.
Reply from Top Shelf Cookies2024-05-21
Kirk,
Thanks so much for your orders and your kind words. Don't forget that you get a discount code in your COTM box for the flavor of the month if you want more of them along with other COTM offers!
Top Shelf Cookies are the best! Heather and her crew make deliciously sweet treats AND support the local community (ask Boston Roller Derby and NAGLY!). ❤️❤️❤️❤️❤️
Reply from Top Shelf Cookies2024-05-06
Aww, thanks! We are happy to have the opportunity to do what we do and to have great supporters like you!
B
BO · 1 review · Verified · Experienced 2024-04-16 ·
★★★★★
Cookies weren’t as great when I first…
Cookies weren’t as great when I first tried them. They were hard and not much flavor. I’ll give them another try though! :)
Reply from Top Shelf Cookies2024-05-06
Hey,
Sorry they weren't what you remember, Heather will be in touch to see what we can do to make this better
S
Scott Courtney · 1 review · Verified · Experienced 2024-04-09 ·
★★★★★
Cookie of the month
I have a cookie of the month subscription as a gift with no real information about Top Shelf Cookies. The cookies are delicious
Reply from Top Shelf Cookies2024-04-23
thanks for the kind words Scott, we are glad you are enjoying COTM!
Exceptional customer service. Cookies are phenomenal and make for a great gift.
Reply from Top Shelf Cookies2024-04-16
Thank you for trusting us with your gifts, we truly appreciate it!
L
Laura K. · 8 reviews · Verified · Experienced 2024-03-11 ·
★★★★★
Chocolate Strawberry Cookies
I bought my friend these cookies last year. He talked about how they were the best cookies he's ever eaten for months and months so I had to order him a stack again!
We have been regulars at Top Shelf since they opened! Love supporting local woman owned business. Most favorites in the monthly specials are: salted caramel, chocolate covered strawberry, cocoalicious, Patrioats!
website is easy to use, choices are clear, confirmation was immediate, and the order shipped when it was expected to. The gift recipient was excited about the cookies!
Reply from Top Shelf Cookies2024-03-19
Thanks Elaine, we appreciate your support and taking the time to leave us a nice review
