Excellent cookies and great customer…
Excellent cookies and great customer service!
Reply from Top Shelf Cookies2024-03-05
Thanks so much Andrew, we appreciate your longtime support and your kind words
About Top Shelf Cookies
Data updated- Website
- topshelfcookies.com
- Category
- Food, Beverages & Tobacco
- Location
- United States · Boston
- Status
- Unclaimed
- Last 12 months
- 3 reviews
- Replies to negative
- 100% (3/3)
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Is Top Shelf Cookies legit?
Top Shelf Cookies (topshelfcookies.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Delicious cookies and great service
Delicious cookies and great service! We ❤️Top Shelf Cookies.
Reply from Top Shelf Cookies2024-02-27
Thanks for your order and your kind words. :)
Almost perfect.
Wonderful cookies, great service, incredibly fast delivery, perfect everything except the website. I found it hard to place an order using it. Otherwise, my rating would have been 5 stars. I will, however order again since everything else was great.
Reply from Top Shelf Cookies2024-02-27
Thanks for your order and kind words, we'll be in touch to figure out where the pain points were so we can improve!
Great cookies they were delivered as a…
Great cookies they were delivered as a gift - made it there fast and the recipients really loved them!
Reply from Top Shelf Cookies2024-02-27
Thanks for your order and for taking the time to leave us a review. I truly appreciate it Heather
I loved all of my cookies that I…
I loved all of my cookies that I ordered. The shipping was so quick! And all who I shared with were very impressed with all the flavors.
Reply from Top Shelf Cookies2024-02-20
Thanks for your long time support Caren, we truly appreciate it
Cookies Galore
Love the fact that you are a small business owner. My cookie order was actually delivered a day earlier than expected, which was great. My daughter shared the cookies with all her roommates and friends. Will definitely order again.
Reply from Top Shelf Cookies2024-02-20
Karen, We are glad to hear the earlier delivery wasn't a problem and that the cookies were enjoyed. Thanks for supporting our small business. Best, Heather
Always consistent service
Reply from Top Shelf Cookies2024-02-20
Thanks PJ, that's a great compliment. Thanks for your long time support
two thumbs up for taste and online/out of state ordering
Thanks to Hazel for sharing her recipe! Tried some new flavors, OFD, and HBD2U are YUM.
Reply from Top Shelf Cookies2024-02-20
Kim, Thanks for your long time support, so glad you tried some new flavors too! Best, Heather
Top Shelf Cookies is so great!
Top Shelf Cookies is so great! I love sending these cookies to family, friends and clients!
Reply from Top Shelf Cookies2024-02-20
Thanks so much for your long time support and kind words Deb!
Always my go to for gifts
Always my go to for gifts! Everyone loves them!
Reply from Top Shelf Cookies2024-02-20
Thanks Leslie, we truly appreciate your support of our small business and other small local businesses in the neighborhood! Best, Heather & The Cookie Crew
Boston Local
Cookies are creative, Boston local, and delicious! Shipping is fast!
Reply from Top Shelf Cookies2024-02-13
thanks for your order and thanks for your kind review!
Many flavors to choose from..
Having the variety of flavors makes it hard to select just one favorite. Shipping is always on time.
Reply from Top Shelf Cookies2024-02-13
thanks so much for your continued support of our small business!
Top Shelf Service Once Again!
Sent cookies to family members who moved down south. The order was received in a very timely manner. And to quote one of the recipients “They (cookies) were delicious!” Thanks to Top Shelf for once again taking such great care of my order.
Reply from Top Shelf Cookies2024-02-13
thank YOU for your support of our small business. :)
The Cookies were great
The Cookies were great. They were the right size, unlike the other Cookie Shops in have been to.
Reply from Top Shelf Cookies2024-02-13
thanks Stephanie, We have always taken a lot of pride in cookies that are sized "just right" Thanks for your order and for taking the time to leave us a kind review
All cookies were very good except the…
All cookies were very good except the dark chocolate mint- I thought these were harder than last time. Or would have given 5 stars. Excellent delivery time.
Reply from Top Shelf Cookies2024-02-05
Hi There, Thanks for letting us know, we'll be in touch to get more details and make this better for you, we appreciate your orders and repeated support of our business.
Long-distance cookies
I ordered cookies based on experiences of someone getting cookies at the shop. I had to have them shipped, and when they arrived, they were good but not great. So I warmed them up, and that made a huge difference! Packaging should include instructions for warming up (as Levain does).
Reply from Top Shelf Cookies2024-02-05
Hi Linda, We don't serve warm cookies at our shop as the bulk of our product does actually go out the door packaged. Thanks for the feedback
The shipping time was confusing AND…
The shipping time was confusing AND disappointing. Because it was not clear when the cookies would actually be delivered, the BIRTHDAY gift arrived three days AFTER the intended celebration. To make matters worse, as we tracked the package (going from Dorchester, MA to Cohasset, MA -- and 11.75 mile distance) we were flabbergasted to learn, as we tracked it on its journey, that it was travelling by way of NH and Maine! What???? Really poor communication.
Reply from Top Shelf Cookies2024-01-30
Danny, You should be hearing from us to resolve this. It looks like a sorting error with USPS, but we'd like to make it right. Stay tuned for an email from us. Best, Heather
I sent the cookies as a gift and they…
I sent the cookies as a gift and they were received with total excitement! The review was that they were unbelievably delicious!!!!!
Great gift
I tried these a farmer's market this summer- delicious. Right then, I knew they would make a great holiday gift- nice to send someone out of state a little taste of Boston. Their favorite was Winter Lagerland.
Cookies tasted stale and not…
Cookies tasted stale and not appetizing. Very disappointing.
Reply from Top Shelf Cookies2024-01-08
Tricia, Sorry to hear this, we'll be reaching out to solve this with you. We work really hard to ensure the freshest product goes out, so we'll work to figure out why this happened and more importantly to give you a better experience!