Toyshea

Dear Bonnie, We would like to thank you for choosing us and taking the time to give us feedback. First, we regret to know that the logistics arrangement did not meet your expectations. We'd like to highlight again that the shipping process shown on our website is calculated in business days, and our warehouse takes 3-5 business days for processing. We have looked carefully into the detailed processing of your order and saw that it was still within the promised time frame. At the same time, your feedback definitely helps us continuously upgrade our service and go the extra mile to make it better every day. Secondly, our beach towel are made of 100% polyester. As a business, we always aim to offer the best possible product quality at a reasonable price point for our customers. Therefore, we are sorry that there's a gap between what you expect and what we have strived our best to offer. Thirdly, we did the refund amount into your original method of payment, and you can check the proof in the email we sent on Aug 2nd. Typically, it takes 3 to 5 business days for the receiving bank to credit the money to your account. In case you haven't received the amount, kindly contact the bank for more help. We truly apologize for any inconvenience during this process. You have our words when we promise to continuously make our service better and minimize similar lets-down. We are committed to improving the delivery time and giving you the star service you deserve, should you choose to shop with us next time. Your continuous support would mean the world to us. For any additional feedback, please don't hesitate to reach out via our support email. It is our pleasure to serve you and make every effort to turn your experience into something better. Sincerely, Toyshea Support Team

Hello Rosemarie Fernande, Thank you for placing your order with Toyshea! We really appreciate that you chose our store, it means the world to us! Have a great day! Toyshea Support Team

Hello Joanne, Thank you for placing your order with Toyshea! We really appreciate that you chose our store, it means the world to us! Have a great day! Toyshea Support Team

Dear Autumn, We would like to thank you for choosing us and taking the time to give us feedback. Firstly, we regret to know that the logistics arrangement did not meet your expectations. We’d like to highlight again that the shipping process shown on our website is calculated in business days, and our warehouse takes 3-5 business days for processing. We have looked carefully into the detailed processing of your order and saw that it was still within the promised time frame. At the same time, your feedback definitely helps us continuously upgrade our service and go the extra mile to make it better everyday. Secondly, our baseball caps are made of 100% polyester. As a business, we always aim to offer the best possible product quality at a reasonable price point for our customers. Therefore, we are sorry that there’s a gap between what you expect and what we have strived our best to offer. You have our words when we promise to continuously make our service better and minimize similar lets-down. We are committed to improving the delivery time and give you the star service you deserve, should you choose to shop with us next time. Your continuous support would mean the world to us. For any additional feedback, please don’t hesitate to reach out via our support email. It is our pleasure to serve you and make every effort to turn your experience into something better. Sincerely, Toyshea Support Team

Hello Amy, Thank you for placing your order with Toyshea! We really appreciate that you chose our store, it means the world to us! Have a great day! Toyshea Support Team

Hello Wendell, Thank you for placing your order with Toyshea! We really appreciate that you chose our store, it means the world to us! Have a great day! Toyshea Support Team

Hello Paisley, Thanks for reaching us and sorry for our late reply. According to the information we’ve got from our shipping agency, your order #Toyshea2422 was delivered successfully to your address in or at the mailbox at 3:39 pm on June 23, 2022 in MOUNTAIN GROVE, MO 65711. Kindly check again at your mailbox, with your family members, or contact your local post office to locate your package. Hope our advice helps and you can receive your item soon. In case you need more support, feel free to contact us. Sincerely, Toyshea Support Team

Dear Isabella Santarsieril, Thanks for taking the time to review your experience. We sincerely apologize for the inconvenience during the whole purchase process. Regarding the tracking information, we did sent a shipping confirmation email to your email on May 31st, it might be sent to spam inbox. We also resend you a new tracking information email today, please recheck your email to get the tracking number. According to the shipping company, your package is now in transit and will arrive at the post office on the estimated date from 17 Jun to 20 Jun Kindly note that the estimated processing time are 3 -5 business days and the estimated delivery time to North America region are 10 - 20 businesss days. You can find more information about our shipping policy here: https://toyshea.com/pages/shipping-policy We hope this information might help you and we'd love to make every effort to turn your experience into something better. We sincerely wish for your understanding. Toyshea Support Team

Dear Keelan, We would like to thank you for choosing us and taking the time to give us feedback. Firstly, we regret to know that the logistics arrangement did not meet your expectations. We’d like to highlight again that the shipping process shown on our website is calculated in business days, and our warehouse takes 3-5 business days for processing. We have looked carefully into the detailed processing of your order and saw that it was still within the promised time frame. At the same time, your feedback definitely helps us continuously upgrade our service and go the extra mile to make it better everyday. Secondly, our baseball caps are made of 100% polyester. As a business, we always aim to offer the best possible product quality at a reasonable price point for our customers. Therefore, we are sorry that there’s a gap between what you expect and what we have strived our best to offer. You have our words when we promise to continuously make our service better and minimize similar lets-down. We are committed to improving the delivery time and give you the star service you deserve, should you choose to shop with us next time. Your continuous support would mean the world to us. For any additional feedback, please don’t hesitate to reach out via our support email. It is our pleasure to serve you and make every effort to turn your experience into something better. Sincerely, Toyshea Support Team