Very fast
Very fast. Also very polite
About Travelcation
Data updated- Website
- travelcation.us
- Category
- Travel & Vacation
- Location
- United States · Rosemont
- Status
- Unclaimed
- Replies to negative
- 38% (3/8)
Do you own Travelcation? Claim this profile for free and start replying to reviews.
Is Travelcation legit?
Travelcation (travelcation.us) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 38% of negative reviews. Last updated 2026-08-10.
What people say
Quick response
They this company got me what I needed my flight wasn't available the first one that I booked but they got right back to me and let me rebook another flight it cost a little bit more but understandable you're very polite on the phone very considerate and I appreciate it
Aurelius White was an excellent help on…
Aurelius White was an excellent help on the phone!
Nicely handled
Michelle smith was very helpful
Michelle Smith was very helpful to me, she made changes to my reservation and explain all details to me. Thank you so much for your patience.
Rocky was so nice he helped me and…
Rocky was so nice he helped me and figuring out my flight back home and it was really helpful
Good customer service
Good customer service. Thanks Sam!
Michelle smith and thomas were helpful
While I appreciate Michelle and Thomas for their assistance with my issue, I must admit that the overall experience left me feeling disappointed. Despite their best efforts, the resolution I received ended up costing me more than I initially expected. I would like to be candid about my experience with another staff member, Moses. In my opinion, he lacked strong customer service skills, and his attitude toward finding solutions seemed less than positive. Additionally, I felt misled by some of the information he provided, which ultimately contributed to complications during my flight. I believe that transparency is crucial, and I hope that my feedback can help others make an informed decision.
MICHELLE SMITH helped me to quickly…
MICHELLE SMITH helped me to quickly follow up the cancellation and patiently resolved issue even it is my side. I really appreciate the support. Thanks! Please keep stay on top of it.
Look at BBB for real reviews.
Would be best if they processed the tickets right away instead of waiting for the prices to go up and charge you the difference. I believe there are so many fake reviews here. Look at BBB rating. It's F. Look at Reddit and other social media ratings. It's rated SCAM. Call the airline to make sure all the tickets are present after since these guys make so much mistakes and you are the ones that have to pay for error.
Reply from Travelcation2023-04-26
Dear Jethro, Greetings from Travelcation! We understand that you may not have a pleasant experience with us as the ticket was not issued for the infant. Our reservations and service team had been coordinating together with the airlines and resolved the matter for you. The ticket was issued and Travelcation borne the loss for it. The E-tickets was also shared by the team. It took a bit of time as we had to coordinate with the airlines and forth however Travelcation does it’s best to serve the customer with utmost priority. Regards, Travelcation Team
Daisy was very helpful!
Daisy was very helpful, prompt, courteous, polite and respectful. She met our expectations completely. I will certainly reach out to her if I need to book my travel.
They are responsible and at reach
They are responsible and at reach, figure out the issues immediately and trying to communicate and solve it.
Responsive and efficient
Sam was very helpful and efficient when I had questions about my flights. And I understood him very well.
Steve was very easy to work with and…
Steve was very easy to work with and helpful over the phone. Answered questions in a timely manner.
Great experience overall
Great experience overall. Great help getting the best deal.
Apurelius do good job
Made a reservation via google flights
Made a reservation via google flights. Fare was cheaper by $1500 altogether for 4 tickets at this site. But all went smoothly and I got the cheaper price. Daisy White was great. Set everything up. Got my tickets within hours via email. Great job.
Persistence Paid Off
While my initial efforts to work with this company were extremely frustrating with online booking efforts that could not get processed without explanation followed by phone calls that got dropped or were disconnected by Travelcation, I finally got to an agent named Aurelius who worked diligently to get the booking done for me including seat assignments, frequent flyer numbers. etc., double checking everything to be sure it was correct. It took hours of effort but we finally got ticketed on the flights we wanted. Their phone number came into my phone as "Suspected Spam" so their calls to me were getting blocked by my carrier Xfinity.
Professional and Prompt ! Thank you.
When I realized that the name of my daughter was incorrect on eticket , I emailed Travelcation and within seconds, Philip, the travel agent replied and we were able to get on the phone and speak. He then, was able call airlines and make all the name changes before it was too late. He was very professional and made me feel at ease. Thank you Philip!
this company and the workers have…
this company and the workers have always been good