Traverseon (traverseon.com) has a 3.2 out of 5 rating on OK.one, based on 39 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 38% give 1 star; The business has replied to 71% of negative reviews; 36 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
M
Mason · 1 review · Experienced 2026-03-08 ·
★★★★★
Updated review
I had some trouble with them originally but soon after posting my previous review, I was reached out to immediately by their support team explaining everything that was going on, understandably it was the holidays for the team so the amount of time that passed before my item was shipped to me was reasonable, I ordered the bait casting rod that’s available on their website, it showed up to me today, a few days prior to their return/refund policy stated on their website, so I hope I like the rod. I haven’t used it to fish with yet but it seems legit. Further update to the review to come after I get on a fish with it.
C
Charlie Plettner · 1 review · Experienced 2026-02-15 ·
★★★★★
I’m having the same issue as others it…
I’m having the same issue as others it seems. Order something Feb 15, haven’t heard a peep or seen any movement on tracking. Just that I confirmed payment. Very frustrating.
Reply from Traverseon2026-03-08
Thank you for the update! We are so glad to hear your order has arrived safely. 📦 Due to the February holiday period, logistics were indeed a bit slower than our usual fast service, but we appreciate your patience while it was on its way. We hope you enjoy your new gear!
D
Dvan · 1 review · Experienced 2025-12-31 ·
★★★★★
Paid $70 for a $2 car heater
Paid $70 for a $2 car heater. The unit is very small and the fan is very weak. Also, the heating element does not function at all. When I noticed shipping from China, I knew it was an inferrior product. The return shipping would cost more than the item is worth.
Reply from Traverseon2026-03-08
Our apologies! This heater was so popular it cleared out our US stock. We had to tap into our international backup inventory to ensure everyone got their orders.
Item never arrived- customer services not answering requests for refund
Ordered a tent- received notice it was shipping direct from China. Received notice three weeks later that it was delayed. Contacted company who said they would look into it. At this point I had to go buy a different tent for a planned trip. I have asked for a refund as I never received the item. Three emails have gone unanswered. I am filing a complaint with the state AGs office.
Reply from Traverseon2026-03-08
We are incredibly sorry for this experience and completely understand your frustration. 🏔️ Because our tents are a best-seller, they temporarily sold out in our US warehouse, and we had to fulfill orders from our international backup facility to avoid a long pre-order wait.
Regarding your refund and emails: we sincerely apologize for the communication gap during this peak season. Please check your DM, as we’ve sent the confirmation details there to ensure this is resolved to your satisfaction. Our goal is to make this right.
H
Helen Moore · 7 reviews · Verified · Experienced 2025-12-05 ·
★★★★★
I was surprised how fast this car…
I was surprised how fast this car heater warms up. It didn't work at first, but switching to the extension cable solved the problem. The frost cleared in no time!
I had a question about the Their gas stove before buying, and their support was fantastic. They replied the same day with clear instructions and a photo.
This Traverseon gas stove is impressive - it boiled water faster than my kettle at home, and the flame never flickered on a windy ridge.
D
Drdobro · 6 reviews · Experienced 2025-09-01 ·
★★★★★
Poor communication, don’t seem to want customers
First Traverseon order only arrived after I had put a stop on payment through credit card. Company had stopped responding to emails from me. When I told them the item came finally I wrote again and told them I’d received it and was ready to pay for it, still no response from support. Thought I’d try them again since I liked the item I did finally receive, and got a best customer code (I thought maybe this was a response to my problems with the first order). Placed two more orders with the Traverseon which were cancelled without any explanation. On the second order, a note came claiming that I had cancelled the order which I had not. Again no response when I tried to contact customer support. I don’t think the company is worth this kind of treatment but I hope others don’t have a bad experience as they appear to have interesting items.
Reply from Traverseon2025-09-06
I’m truly sorry for the frustrating experience—and for our lack of timely replies. Thank you for your patience and for giving Traverseon another try.
From what you described, it looks like our fraud-prevention system auto-flagged your account after the stop-payment on the first order. That can (incorrectly) cancel new orders and even label them as “customer-cancelled,” and it may have routed your emails into a review queue. This is on us—not you—and we’re fixing it now.
j
joachim wallin · 7 reviews · Experienced 2025-09-02 ·
★★★★★
Not trustworthy
After more than a month and after several emails my order never did show up. Nor could I track my order. They just kept saying:
- "It's on the way".
In my point of view this is not a trustworthy company at all.
Luckily I bought this item through PayPal and got my money back.
I don't recommend Traverseon at all.
Best regards,
Joachim Wallin
Reply from Traverseon2025-09-24
I’m Johann, the founder of Traverseon, and I want to address this matter directly.
When you had trouble tracking your order, it was not because we intended to deceive you. At that time, we had partnered with a logistics company that turned out to be unreliable—sadly, a risk that is all too common these days. This caused unnecessary confusion, and I sincerely apologize for that experience.
Since then, we’ve corrected the issue. All shipments now come with verifiable tracking numbers, and in your case we already proactively issued a full refund so you wouldn’t bear any loss.
Traverseon is a genuine brand, with an official website, verified payments, authentic customer reviews, and trackable deliveries to customers around the world. We are not scammers, and continuing to say so publicly does not reflect the reality.
I kindly ask you to stop spreading these false claims. If you still have doubts, please reach out—we will gladly and patiently answer every question. We truly care about every customer, and your concerns will always be respected.
I’m very sorry to hear that you did not receive the correct item. We truly value your satisfaction and want to resolve this as quickly as possible.
Could you please send us your order number and, if possible, a photo of what you received? This will help us verify the issue and arrange the correct replacement or a refund right away.
Thank you for bringing this to our attention, and again, I apologize for the inconvenience. We will make sure to fix this for you promptly.
Best regards,
What I like about Traverseon is that their gear is smart and practical. It's lightweight and you can tell it's designed by people who actually go outside.
Ordered 12 days ago, still don't have it leaving on an 8 day bike tour, kinda need it.
Reply from Traverseon2025-08-14
I’m really sorry for the delay and understand how important it is for you to have the item before your bike tour. Could you please provide your email address and order number so we can locate your order and process it immediately?
