Traverseon

Stay away from this company

Stay away from this company! I ordered two neck fans that I needed for a trip that I was taking. I ordered them almost a month in advance to give them plenty enough time to get here, and I exchanged emails with both the founder of the company and the support team, informing them of when the absolute latest that I could receive them would be. They assured me that they were on it and I should expect to receive them in time. These communications and assurances took place over several emails. I was forced to order through Amazon via my son’s prime account when the day for leaving on the trip quickly approached. To make a long story short, the fans did not arrive before my trip. They took 25 days to get from the business to my house, with no update on tracking until the day before they were delivered. In the meantime, I found the exact same fans on Amazon for a cheaper price. The company was very willing to communicate with me, assuring me that everything would work out, while the fans were in transit. But once delivered, and I asked for a refund and a return label to ship them back, all communication stopped. I no longer received emails from neither the support team or the founder, Johann. They state on their website that they will issue refunds when there are fulfillment issues, and this was a fulfillment issue, the issue being that the fans had ample time to get to me so that I could use them, but they did not. They were not able to be used, so now I am stuck with duplicate fans. The company took six valuable days out of the 25 total days to create a shipping label. They take your money and then they leave you hanging. Stay away from this company! They don’t care about their customers once they get your money.

Scam, listings seek to trick you into buying cheap products

Ordered their $100 "car-mounted camping shower tent" where all the pictures included a fold-out frame that attaches to a roof rack and a description that highlighted "quick easy setup". I was obviously not doing my best reading to find the fine print that said "frame not included". The package arrived as a tiny cheap piece of canvas, no frame. I emailed them to ask for a refund since it's useless (and way overpriced) to me without the frame. they offered instead a discount on the pictured frame...which they don't sell. My followup email had no response for weeks until I pinged them and they said "our product matches the description and wasn't defective so we can't offer a return". Going back to the listing definitely makes me realize they want to trick people into buying their cheap product and then deny a return, guess I fell for it. Also, the 4.76 star review on the product is definitely fake--all the reviews are so insanely vague and read very AI generated. hope this can save others from being scammed. kicking myself for not seeing it before I burned $100

Nobody responds to the support emails

I just spent 3 weeks on a roadtrip with…

I just spent 3 weeks on a roadtrip with the camping platform! I wrote a review on their website when I first installed it, and I am even more thrilled with it now! The quality is really great and I love all the features. The platform is sturdy and doesn't make noise while driving. The drawers are smooth opening and lock back into place easily. We often stopped to make lunch on the side of the road, just pulling out the drawers for counter space. It was so convenient! I can't wait for longer term camping when we can use the sink and stove set up. I do plan on buying a water pump to fit in the little notch. My only advice to other customers is to expect at least a month ship time. It's coming from China and I think there is a bit of a language barrier bridged by AI translation. It was a bit nerve wracking putting down that much money and not really having any tracking information, but the team at Traverseon sent me screen shots of the shipping after a few weeks to ease my anxiety. I highly recommend this product! I did my research and there really was nothing else that compared for the price.

Would give zero stars...Company is a SCAM

Update: After almost two months and weekly emails to the company, they have stopped responding. DO NOT order from them unless you are 100% positive that you want to keep the product. They do not honor the return/refund policy at all. The only option they have given me is to pay to send the chair back to China, which is completely unreasonable and would cost me almost as much as I paid for the chair. This is because they claim they sent my order from China because domestic inventory was unavailable and they wanted to get the product to me "as fast as humanly possible." It still took several weeks to receive my order. I believe these are all tactics to avoid having to rectify the error on their end of sending me the incorrect product. I ordered a chair and received the wrong color. This was after very delayed shipping times and conflicting tracking information. I reached out to the company and they tried to offer a partial discount after I requested a full refund and to return the chair. I declined, and then they offered to send me the correct chair. Their website says hassel free returns, but they have now gone silent and will not tell me how to get my refund. All communication seems to be AI driven. I tried posting a review on the website and they seem to have blocked it. The product isn't worth the price, and the customer service is terrible. I just want my refund. I would recommend staying away from Traverseon.

Perfect for Road Tripping

Great experience with the portable gas propane stove! Arrived fairly quickly, it’s lightweight and compact and worked great on a two week road trip with a little propane bottle! I liked that the prongs folded out to hold larger pans. It packed away easily. The two design features I didn’t love were the ignition on the bottom (requiring lifting the stove to turn it on which was tricky if we’d already been using it and the stove was hot) and the fitting to attach and remove the hose each time had a small nut that required the included mini wrench to attach which was a little annoying. But the product worked as described and I would use again. Lastly, it says flameless but you’ll definitely see some flames when igniting, I wouldn’t say it’s fully infrared.

Portable Gas Propane Stove – Windproof Flameless Infrared

This windproof infrared propane stove from Traverseon has officially become my go-to gear for both regular camping and boat camping trips because I am incredibly impressed with its performance. The heat control is excellent, allowing me to easily adjust the flame down to very low levels for precise cooking. It also performs great in mild winds without blowing out, making it highly reliable on the water and at the campsite. On top of a fantastic product, the company provided great communication throughout the process, so I highly recommend this stove to any outdoor enthusiast.

Traverseon does not deliver or keep their refund promise

Reply from Traverseon 5 days ago I am stepping in to personally address your email. You have every right to be angry, and I completely understand your frustration. Waiting over a month since mid-May with zero tracking movement—and receiving no proactive communication from our team about the delay—is absolutely unacceptable. When you invest $286 in premium gear, you expect reliable service and transparent updates. We failed to deliver that to you, and for that, I sincerely apologize. I am not going to make excuses about logistics or shipping partners. The responsibility is ours. To make this right immediately, I want to give you full control over how we proceed. Please let me know which of the following two options you prefer: Option 1: Immediate Full Refund. I will process a 100% refund of your $286 right now, no questions asked. Option 2: Expedited Replacement. If you are still willing to give us a chance, I will personally oversee the dispatch of a brand-new tent today via expedited overnight/2-day shipping at our own cost. (If the original delayed tent ever shows up, you can keep it as a backup or gift it to a friend). Please reply to this email to let me know your decision, and I will execute it the moment I hear from you. We take your feedback about our lack of communication very seriously, and we are already fixing our internal tracking alerts to ensure no customer is left in the dark like this again. I am so sorry for the massive inconvenience we’ve caused, and I hope we can make this right for you today. Best regards, Johann Founder, Traverseon Traverseon does not keep promises re: full refund. I emailed the so called Johann, the founder of Traverseon who replied to my review that I posted about a week ago about the full refund (to their support email address as he didn't leave his direct contact details), and as I thought no one reacted to it. The replies are a weak attempt at trying to make Traverseon look credible. Behind that curtain, there's AI replying for them so no one is actually responding to my review. Since the AI is responding on their behalf it stands and I am keeping records of everything. They have not made good on their promises. Stay away from Traverseon com.

My tent is AWESOME 👌 I love it 😀

A+++++++++

Unique and quality gear

They have quality gear and I was able to get some of it on sale. Really unique pieces, stuff I wouldn't have been able to find anywhere else! I bought a one person tent and a wood camping stove. Both were compact and appear to be very durable.

False Advertisement

I bought the hand held trimmer based on 30 day return. When it arrive I realized it was going to be too heavy for me to use. I have arthritis in my right hand. When I contacted the company, I was told it was promotional and discounted which is an out and out lie. I paid full price. Receipt shows this! It is brand new in box. Do not do business with this company as their 30 day return policy is false. Their website looks great, but trust me they are not trustworthy. Reporting them for misleading customers

⭐⭐⭐⭐⭐ Perfect Camping Stove for Outdoor Adventures

⭐⭐⭐⭐⭐ We are extremely happy with our infrared camping stove. It has quickly become one of the best additions to our camping setup. What we appreciate most is the safety. Because the stove uses infrared heating without an open flame, we feel much more comfortable using it in dry areas where wildfire risk can be a concern. The stove performs flawlessly, heats up quickly, and is highly efficient. It is smartly designed, compact, and easy to use, whether we're staying at a campsite or wild camping. As an added bonus, the delivery was fast, and the product fully met our expectations. We can highly recommend this stove to anyone looking for a safe, efficient, and practical cooking solution for camping and outdoor adventures.

I have never got my tent

I have never got my tent. It's been on its way now for more than a month (I ordered it around mid May 2026). There's been no movement at all on the online tracking and I paid around $286 for it. I will never buy anything from this company. There's been no communication on their side about delays, etc. If I were to do it again I would buy a military tent from France cause I am not sure if the tent from Traverseon would ever get to me. If you look at the other reviews people still haven't got their tents so that says it all.

NO RETURNS

I purchased a blanket and tried to return it. Their website policy is advertised as "free returns for 30 days" however they have denied my request because they said that the blanket was final sale due to a discount on the price when I paid. There was no indication of the blanket being final sale when I purchased it.

We were excited to have found this and the Traverseon Camping Gear Company

We were really excited to have found this Tailgate Pro Shelter, it was priced right and the shipping, (although I dealt with a new tracking app, I wasn't familiar with), the Items,( I received two), came in about 7-9 days after order. These came from over seas and we're Airdropped. The Tailgate Pro Shelter is Compact and Effective for The Car Camping we do on a Regular basis. It's simple and keeps the bugs out and the breeze in, or out if that is my preference at the tine. It stores with a Small Footprint (important for car camping) Great Job Traverseon fits Great on my Traverse, and I like that it's universal and works on my Buddies SUV as well, we use it for fishing. Thanks again and looking forward to our next Traverseon Camping Gear Purchases!! Jeff, Ohio US

Portable Gas Propane Stove – Windproof Flameless Infrared

What I like most is how compact and practical it is. It doesn’t take much space, but performs like a much bigger cooking setup. I’ve used it for frying steak, heating oil, coffee and general camping cooking – no issues at all. Overall, a great piece of kit for anyone into camping, van life, or outdoor cooking. Highly recommended!

I'm loving the solo camping collection

I'm loving the solo camping collection! The infrared windproof stove is great for a road trip into the mountains of Alaska. The order came promptly and customer communication was great too.

Purchased a heated blanket

Purchased a heated blanket. I complained to the company that it didn't seem to be generating enough heat (not working as expected). They replied quickly with question about how it was being used. I won't go into all the details of the multiple emails but they included sending pictures to Traverson and purchasing additional power packs to operate the unit. As far as I concerned as the consumer the product was defective and I shouldn't have to continue to purchase items to make it work, a couple of batteries Ok, but a $30 power pack! I honestly became frustrated with the continued requests for pictures and spec sheets and gave up.

It seems unless there’s a bad review…

It seems unless there’s a bad review this co doesn’t care. I have emailed 3x without an answer. I would choose another store with other products. I would never recommend. They have taken the cost without a confirming email. I think this company is fake. I will report to hopefully help others