Trustbank (trustbank.sg) has a 2.0 out of 5 rating on OK.one, based on 8 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 75% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 4 of them were added in the last 12 months. Last updated 2026-10-24.
After applying for TRUST freedom card and wanted to do some trading, before transfer funds to my trading account, a week later was told that my cards together with my link card will be suspended for no apparent reasons. This is really a snobbish bank that trying to humiliate me. Never trust this snobbish TRUST bank again.
Reduce credit limit to prevent scam. End up not allow to increase even submit income statement. Periodically check your CBS, and want to suspend you even you are grade AA! Stupid system.
just ended a chat with their customer service. was supposed to receive a call from them at 9am sharp, but the call only came in at 10:30am.... the call was about the final full settlement amount so i can fully paid up the amount. in ending the customer service said after i've made the payment, they will inform cbs about it and clear me. i then ask can they give me a notification about it, whether by paper or by email. they said NO and the agent just keep replying the same thing like a robot. i got so mad i said since they want it this way i'm not going to pay then. and i hang up the call. i then cool down and try to find a way to tell them in writing the situation. but i can find nothing, no email address of the bank i can email to which i find strange.
Set a schedule payment, then was told that Trust Bank would only able to transfer 1-3 days later after the scheduled date. Remained pending after 6 days then informed there an issue to disbursed the amount supposed to make. already had to deal with late payment and now have to wait for another 3-5 days for money to be refunded. So disappointed that bank takes lightly of issue concerning user. so my late payment fees are TB going to reimburse? NO, just a pathetic apologies. whereas consumer like me have to bear all the late penalties and explaining after explaining and the other merchant thought I'm running away with money that i owed them.
While I like to convenience of using the bank app, I am really disappointed with the level of customer service and patronizing phase "sorry for the issue and inconvenience". I need to make a large sum payment via PayNow on 6 Oct 25. It was blocked with security alert. I received on the same day that my account was put in a safe list and say I am able to make the PayNow payment without issue. Unfortunately, I encountered the same issues on 7 Oct and 8 Oct 25. I am also blocked with suspicious alert when I am transferring to another bank account(same beneficiency). Overall, I had more than 8 times of unnecessary transfers. Calls from Trust customer service and fraud depts did not resolve the issue. They can only tell me they receive from an email that I am put in a safe list. It is very frustrating when I am in need of fund and I was locked out. It cause me a lot of convenience when I need to go back to the merchant 3 days in a role. I sincerely hope I can get an explanation why this happens. Thank you.
Great bank. No complaints. App is super easy to use. I'm a big fan. :)
One of the worst banks Refund takes 10 days other banks at more 24-48hours what are you guys doing?
Excellent interest rate for savings account @3.5% p.a.
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