Turno

Quick to answer and dedicated

Thank you so much Delilah and Vicent…

Thank you so much Delilah and Vicent for help me...

Clair was super helpful

Turno is very helpful

Turno is very helpful. I was guided in the right direction. Great customer service

Clarified issue

The team at Turno is very helpful

The team at Turno is very helpful. Jules was very responsive and helped me fix the issue I was having. It's an easy platform to use and helps me to stay organized.

Julius hopped on when I had an issue as…

Julius hopped on when I had an issue as an owner. He walked me through my issue and got me up and running again quickly.

Super Helpful!

Adam was super helpful from start to finish with all of my questions.

I was having difficulties with my…

I was having difficulties with my account and I am so thankful for Emma, a customer support staff member. She was very quick to respond and was able to troubleshoot the issue and fix exactly what I needed.

Very good!!

Julius and Sophie 5 Star Customer Service

Julius and Sophie are customer service agents I worked with. They both provided exceptional customer service and support and were very timely in their responses. Five stars overall keep up the great work!

He helped me a lot

Turno support saved me over $2,200 — ask for Allan ⭐⭐⭐⭐⭐

I run 9 short-term rentals in NJ and discovered that autopay had been enabled on my account by mistake, causing months of duplicate cleaner payments — including payments on cleanings that never even happened. I contacted Turno support expecting a long fight. Allan resolved the entire thing in four days. He identified every affected payment, explained exactly how autopay had been triggered, refunded six completed payments the same day I asked, monitored eight more pending payments and voided every one, and confirmed everything in writing so my bookkeeper could reconcile across three bank accounts. When his colleague Tate covered a shift, she picked up the thread seamlessly and answered my hardest questions directly. Over $2,200 recovered, clear communication at every step, and zero runaround. This is what platform support should look like. Thank you Allan — you turned a potential nightmare into a minor cleanup. Highly recommend Turno for any host managing cleaning operations at scale.

She help me to resolve my problem

Ugo was super helpful and resolved my…

Ugo was super helpful and resolved my problem very quickly!

Payment inconsistencies

I had an issue regarding being charged incorrectly. The agent that helped me was Anne. She researched my account, was able to find the errors and deliver my refund. Thank you Anne!

Vance is on his game

Vance is on his game! Solved my problem and then went the extra mile and made the entire thing easy!

I love using Turno

I love using Turno, it helsp us manage our cleaning projects well. Specially that we have more than 180 properties. I also like to give a big shout out to Faye! She is amazing. She helped me when we had Turno problem. She was patients and was very helpful. You are lucky to have her.

Great Service

Sunny assisted me in answering questions I had around using the platform and its subscription. Great customer service!

Ruby went above and beyond to solve my…

Ruby went above and beyond to solve my problem fast. I'm a short-term rental host and reached out to Turno support in a stressful situation - a new cleaner had accepted a job for the following day but wasn't responding to messages, and I had a guest arriving that afternoon. I live in another city, so I had no way to handle it myself. Ruby jumped on it immediately. She reached out to the cleaner by email, SMS, and through the app, then followed up with a phone call when needed. Within a short time she had confirmation the cleaner would be there, explained why the cleaner had been unreachable, and instructed me on an alternative way to contact the cleaner. The whole thing was resolved in hours. Ruby was warm, proactive, and clearly genuinely cared about getting it right. This is exactly the kind of support that makes a platform worth trusting. Thank you, Ruby!