Twentyeight Health (twentyeighthealth.com) has a 4.7 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I have used Twentyeighy Health for so long and they are always super communicative and responsive, and dealing with healthcare I think thats super important!
Hi Danny, Thank you for sharing your experience. We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us. Sincerely, Kelsey (she/her)
Nothing but results! Nicole answered all my questions and quickly at that. Im loving this care!!
Hi Eursaleen, Thanks so much for your kind words — we’re so happy to hear Nicole was able to help. Our goal is to make it easier to access women’s healthcare online, and it means a lot to hear when we’re getting it right. We're grateful to have you with us and always here if you need support. Sincerely, Kelsey (she/her)
I'd give zero stars if I could. I've been using this company since the pill club was bought out by nurx and at first it was very straight forward. After a few years or so they began rolling out several cost tiered plans to better connect customers with their services. I explained to them it wasn't necessary for me and for about a year they waived fees so that I could get my meds through insurance as that was all I needed and I paid a one time fee for a "consult" which was a questionaire basically asking what birth control I wanted. Now they switched to this 20 dollar a month nonsense and seriously does anyone contact them regularly that they believe their "services" are worth that much? I already pay insurance to cover my meds, they pay you but I'm not in network apparently with bcbs, one of the most accepted insurances out there. I hope they go bankrupt.
Hi Anderlynn, Thank you for sharing your feedback. We understand why this change feels frustrating, especially if you mainly used Twentyeight for birth control refills through insurance. Over time, we expanded from prescription refills to ongoing care — including provider messaging, urgent care for things like UTIs and yeast infections, skincare, and more — all under one membership. But we also understand that not every user needs or wants those additional services. Insurance coverage can vary by plan, and while some members have their membership covered through in-network insurance, others may not yet qualify for that benefit. We know that can feel disappointing, especially when your medication itself is already covered. We truly appreciate you being with us over the years, and we’d be happy to review your account and see if there are any better options available for you. Please reach out to us at [email protected]. Sincerely, Kelsey (she/her)
Shelby Hughes, NP was a pleasure to work with. I'll be using Twentyeight Health for all my womens health needs from now on. They sent my prescription to CVS right away, and when CVS didn't have what I needed in stock, Twentyeight sent it via FedEx overnight! That is great service.
Hi Chasity, Thanks so much for your kind words — we’re so happy to hear NP Shelby Hughes from our Provider Team was able to help. Our goal is to make it easier to access women’s healthcare online, and it means a lot to hear when we’re getting it right. We're grateful to have you with us and always here if you need support. Sincerely, Kelsey (she/her)
I signed up and got same day care. I was scheduled with a phone call with a doctor within hours. Overall I’m happy with the service so far!
Hi Rachel, Thank you for sharing your experience. We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us. Sincerely, Kelsey (she/her)
I’ve been using twentyeight for years and have always had good experiences. I recently had an issue with my prescription processing, and Loella with the support team fixed it immediately.
Hi Jocelyn, Thank you for sharing your experience. We're so happy to hear Loella was able to help when you ran into a slight hiccup. We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us. Sincerely, Kelsey (she/her)
Great customer service and fast responses. Nicole is great!
Hi Ryann, Thanks so much for your kind words — we’re so happy to hear Nicole was able to help. Our goal is to make it easier to access women’s healthcare online, and it means a lot to hear when we’re getting it right. We're grateful to have you with us and always here if you need support. Sincerely, Kelsey (she/her)
They’ve made it easy to get what I need, plus my insurance accepts them. And when I had an issue with a refill, Marilu was amazing with getting that fixed right away.
Hi Kim, Thank you for sharing your experience. We're so happy to hear Marilu was able to help when you ran into a slight hiccup. We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us. Sincerely, Kelsey (she/her)
I have been using Twentyeight Health for years and they have been nothing short of amazing. They are always prompt in their communications regarding my prescriptions and are always eager to help. If I have a question or need assistance, I always get an emailed reply within a couple of hours. The last customer service agent I spoke with, Valeria, was super helpful and kind. In short, I highly recommend Twentyeight Health. You can tell they care about their customers which is rare these days.
Hi Megan, Thank you so much for taking the time to share your experience. We're really glad to hear that Valeria from our Customer Care Team was able to help and make things easier for you. At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online. We’re grateful to have you as part of our community and are always here if you need anything. Sincerely, Kelsey (she/her)
They are always on top of my deliveries and very kind and understanding when I need changes or help with my orders! Customer service is definitely top tier
Hi Malaena, Thanks so much for your kind words — we’re so happy to hear our Care Team has been able to help. Our goal is to make it easier to access women’s healthcare online, and it means a lot to hear when we’re getting it right. We're grateful to have you with us and always here if you need support. Sincerely, Kelsey (she/her)
Fast, easy, responsive! Also very responsive by email which makes it easy if you work during the day. Loella was the best!
Hi Michelle, Thank you for sharing your experience. We're so happy to hear Loella was able to help. We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us. Sincerely, Kelsey (she/her)
The entire team at Twentyeight Health has always been incredibly easy to work with and makes the process of accessing birth control super easy and convenient! Recently I had an issue with my insurance and I sent an email and Hannah was so quick to respond and sort out the entire thing and my birth control was in the mail on the way to my house about a day later. 10/10 stars for Hannah and everyone at Twentyeight Health!!
Hi Molly, Thank you for sharing your experience. We're so happy to hear Hannah was able to help when you ran into a slight hiccup. We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us. Sincerely, Kelsey (she/her)
I have always had a great experience with twentyeight health! The one star reviews must be written by people who don’t know how this company works. I highly recommend! Hannah was lovely to work with and great at communicating.
Hi Audrey, Thanks so much for your kind words — we’re so happy to hear Hannah was able to help. Our goal is to make it easier to access women’s healthcare online, and it means a lot to hear when we’re getting it right. We're grateful to have you with us and always here if you need support. Sincerely, Kelsey (she/her)
Twenty-eight Health has been the best provider for as long as I've been a member. Recently, I had an unusual issue with deliveries, and Marilu was so incredibly helpful in doing everything she could to get it resolved. She messaged me frequently with updates and clear communication, and we got the issue figured out. Twentyeight Health really does care about its patients, and they really go above and beyond in customer service.
Hi there, Thank you for sharing your experience. We're so happy to hear Marilu was able to help when you ran into a slight hiccup. We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us. Sincerely, Kelsey (she/her)
Great communication and it was super easy to get my account set up. Marilu was great in assisting with any questions. I highly recommend!! Lots of great options for your sexual health.
Hi Sophia, Thank you for sharing your experience. We're so happy to hear Marilu was able to help. We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us. Sincerely, Kelsey (she/her)
Shelby Hughes is the best! She listened to my concerns and was able to get me the best medication for my needs. Twentyeight Health also takes my insurance so the visit and medication are both covered. But the greatest benefit is that the medication ships quickly.
Hi Chelsea, Thank you so much for taking the time to share your experience. We're really glad to hear that NP Hughes from our Provider Team was able to help and make things easier for you. At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online. We’re grateful to have you as part of our community and are always here if you need anything. Sincerely, Kelsey (she/her)
BEWARE Scam-y. Watch your monthly fee withdrawals. Continuously upping prices. I’ve used this service for years - and I regret trusting them with my medical information. Selling their patients away for the almighty dollar. Look at this service’s history, legalities and buy-out. Went from $0 to $20 A MONTH now all with no changes made by the patient. Just sketchy corporate back end changes.
Hi Sam — thank you for sharing this. I’m really sorry this has been your experience, especially after using us for so long. I want to clarify a couple of things. This is only the second time we’ve updated pricing in nearly seven years. These changes reflect a shift toward more comprehensive, provider-led care — including messaging with licensed providers, treatment for additional conditions (like UTIs, yeast infections, and skincare), and ongoing support beyond a one-time prescription. We kept our $0 membership for self-pay and out-of-network users for several years, and have since focused on expanding in-network coverage — including Medicaid — to help more patients access $0/month care. We understand that any change in cost can be frustrating. Our goal has been to balance affordability with being able to offer real, ongoing clinical care. If you’re open to it, we’re here to help — we can review your account and make sure everything looks right. Thank you again for calling this out. Sincerely, Kelsey (she/her)
Best site for my needs ive found and ill be using them as long as im able, they take my insurance and always respond fast to messages baby lyn was amazing and helped me alot
Hi Lindsay, Thank you for sharing your experience. We're so happy to hear Baby Lyn was able to help. We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us. Sincerely, Kelsey (she/her)
finding a telehealth doc that would accept my insurance was so hard till i heard about twentyeight health, i love that i can make appointments over the phone and not worry about going into a clinic for birth control. its easy to sign up and book consultations as well as i get my packages delivered discreetly and fast. my doc is dr.alejandra moscoso shes very friendly and attentive, always answers questions and offers good information when needed.
Hi Nayeli, Thank you so much for taking the time to share your experience. We're really glad to hear that Dr. Moscoso from our Provider Team was able to help and make things easier for you. At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online. We’re grateful to have you as part of our community and are always here if you need anything. Sincerely, Kelsey (she/her)
I can get the birth control I need quick and easy, which is important as the state I live in the Gynos are aboit 9 months out for taking appointments as they are more interested in obstetrics patients. The customer service team is always quick to respond and resolve any issues. My experience has been great!
Hi Tayja, Thank you for sharing your experience. We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us. Sincerely, Kelsey (she/her)
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