Unique Medical Supply (uniquemedsupply.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is good. 80% of reviews are 4 stars or higher and 15% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-11.
I ordered and paid for a bedside table for my bedridden wife in mid December of 2022. After 12 phone messages left (since they never answer the phone) and multiple text messages, we still have no table or a refund. I would strenuously advise anyone considering doing business with this company to avoid this company at all costs. Steve Meyers
Order 1-06-2023 said order is still processing. This 3-11-23. Where's my stuff? Would Like refund.
You deserve o stars!!! I am begging and pleading with anyone reading this please do not order from this company (YOU HAVE BEEN WARNED!!!) they do not send merchandise and they keep giving you the run around, I just lost money down the drain dealing with this company, I wish I would have read the reviews first. But it's ok because I know other people will read this review and take (CAUTION). There are many legitimate companies so please shop elsewhere.
I ordered incontinence diapers for my disabled child on 12/23 and have not received anything! I have emailed, called them at least 15 x and no reply. I have filed a case with PayPal. I really wish I would have read all these reviews prior to ordering anything. *****DO NOT BUY FROM HERE****
Order was placed on 01/01/2023 and merchandise has never been shipped or received. Called and emailed multiple times with no answer on calls and only one response to a Facebook complaint. It has been 45 days for a delivery promise in 5-7 days.
I ordered a product on Dec2 ,2022 .still in processing ,Feb 7th .paid for on dec 3rd ,have not seen what I ordered .Called ,and emailed more then 15 times no return call no responce from e mail .I turned them in to BBB.to get my money back .there working on it .Do not order from this website ,they will take your money !
To all consumers please do not order from this company it is going bankrupt. Again please do not order from this company they are going bankrupt and you will not be able to get any money or returns delivered.
Paid for the items and were still in "Processing" 10 days after the orders. Emailed the company TWICE - no response. Called the company within business hours - no one picked up the phone. Filed a PayPal claim, and will never do business again.
Ordered a Wheelchair and paid in full. Now 19 days later no Tracking number, no answer to phone calls, only one lame email on Jan. 5th that holiday delayed shipment. No other updates, no product. Opened claim in Norton Shopping Guarantee and they have heard nothing from this company. PURE SCAM ... deserves 0 stars and jail time. UPDATE 25 days now and NOTHING, even from the Norton Shopping Guarantee UPDATE DAY 26 ... Finally got response back from Unique after mentioning taking this to next level. Said that the Wheelchair was in backorder, UNFORTUNATELY I already talked to Medline about that, there were no backorders for any of the K1 Wheelchairs. Demanded full refund because wheelchair hasn't even been ordered yet. Buying directly from Medline now. Awaiting refund. Update Day 27 ... finally got refund, was like pulling teeth. Never again will we trust Unique Medical Supplies or Norton Shopping Guarantee. Medline order will be here in 5 days. Update Day 29 ... Medline at home has delivered the chair earlier today, 3 days faster then they expected. Thus proving no backorder. Will never order from Unique Medical again.
I place a monthly order for incontinence supplies for my handicapped son with this company. I paid 250$ six weeks ago for supplies which I never received. They are no longer responding to my emails or phone calls and appear to be out of business. Buyer beware!!!
I placed an order on 12/19/22 I have not received the items nor do I have a tracking number. I have made three phone calls asking for a return call as well as sent two emails. Calls remain unanswered and email was an automated response.
I am thinking this is a Fake company, I ordered a chair, that I cancelled the order the same day, they charged my credit card anyways and never returned the money, I opened a dispute with my credit card and still do no see the money, my credit card says is investigating, no need for all this stress.
Arrived earlier than I expected Only had to put on the legs. Had used one before for my brother this one is even lighter in weight.
The cane looks nice, but its quad base is uneven and very wobbly, and the cane is a bit heavier than it should be. I thought it was just a defect in that cane, but when I tried the second cane they sent me (exact same), I was presented with the same problem… an uneven base that could cause a serious fall if you land on a rock or hit an uneven structure in the sidewalk. Since it is welded at the base, it cannot be adjusted. However, the staff was wonderful in trying to rectify the problem. I really believe that this particular cane should be removed from inventory
When I first ordered with Unique, I was a little hesitant because they had posted a notice warning of possible significant delivery delays due to Covid19. I was pleasantly surprised when 2 or 3 days later my order arrived! Prices and prompt delivery are the best you will find.
Was a 3/ 5 day shipping. After 2 weeks i called said it woyld be shipped folling Fri. Wrong i got it a week later out of a faculity in Califorina. Lady told me it be shipped from place in Ohio. I dont recommend if need equipment in an hurry
Never received the wheel chair and now it is to late if I ever get it I will be returning it.
The staff have been very helpful. I've experienced a setback in the delivery/ lack of of the wheelchair I ordered. FED EX Mishandled the shipping which is not the fault of Unique Medical. Ms Olivia has bent over backwards to fix the problem.
102 reviews matching