No refund provided after returning product
It has been over 30 business days of me returning my orthotics and I have not received my refund. Support has gone radio silent. I do not trust this company. UP-200240896
Reply from Upstep Custom Orthotics2026-06-04
We sincerely apologize for the frustration and disappointment this delay has caused. We understand your concerns, and this is not the experience we want for our customers. Thank you for providing your order number. We will review your case with our team and work to provide an update regarding your refund as soon as possible.