Upstep Custom Orthotics（upstep.com）在 OK.one 的综合评分为 3.5 分（满分 5 分），基于本站收录的 101 条用户评价，属于健康与医疗分类，口碑一般。评价两极分化：63% 给出 4 星及以上，同时 35% 打了 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
我通常不写评论，但我必须说订购和后续工作非常出色。他们会快速回复所有询问并竭尽全力满足您的要求。我相信鞋垫也会一样好。
Thank you for taking the time to share your experience! We're thrilled to hear that the ordering process and support you've received have been exceptional. Our team is always happy to go the extra mile to help. We truly appreciate your confidence in Upstep and hope you love your custom orthotics when they arrive!
瑞安太棒了！他能够在发货前快速帮助我调整订单，使整个过程变得轻松无压力。非常感谢快速响应和优质的客户服务！强烈推荐！
Thank you for your wonderful review! We're thrilled to hear that Ryan was able to quickly adjust your order and make the process easy and stress-free. We'll be sure to share your kind words with him. We truly appreciate your recommendation and thank you for choosing Upstep! 😊👣
到目前为止还没有留下深刻的印象，这个过程非常漫长且漫长，我们已经提交了我妻子当前矫形器的照片3次，他们一直要求重新提交。
Thank you for your feedback. We're sorry to hear that the process has been frustrating and that you've been asked to submit the same photos multiple times. We understand how inconvenient this can be and appreciate your patience. Please contact us at [email protected] so we can review your order and help move the process forward.
不要这样做 - 对于定制矫形器来说太不合身了 - 甚至不太适合我 我的脚悬在所谓的“定制版”的两侧 - 太窄了 更糟糕的是他们令人惊讶的隐藏退款政策，其中 250 美元的退款费用可扣除 30% 不要被愚弄了 - 我希望我能阅读更多评论，显示有关此插入和这家公司的所有投诉 - 亚马逊“现成”比这些更适合，成本只有 10%
Thank you for sharing your feedback. We're sorry to hear that the fit of your orthotics did not meet your expectations and that you were disappointed with the refund policy. We understand your frustration and appreciate you bringing your concerns to our attention. Please contact us at [email protected] with your order details so we can review your case and assist you further.
玛丽非常乐于助人，很快就解决了我的问题！
Thank you for your kind review! We're delighted to hear that Mary was able to resolve your issue quickly and provide the help you needed. We'll be sure to share your kind words with her. Thank you for choosing Upstep! 😊👣
退款保证根本不是保证。这并不是表面上看起来的无风险购买。我花了两个月的时间耐心等待鞋垫退款，鞋垫非常脆弱，根本不适合我的脚。许多正面评价都是基于流程结束之前的客户服务。 每次沟通都会邀请您对他们的服务进行评分，在流程的早期阶段，这似乎很棒，因此出现五颗星的数量远远超出了我相信的产品本身的数量。我建议你把钱花在一双坚固的支撑性鞋子上，比如 Orthofeet，而不是购买那些没有支撑性的鞋子的草率鞋垫。
Thank you for sharing your feedback. We're sorry to hear that the orthotics did not meet your expectations and that you've experienced such a lengthy delay with your refund. We understand your frustration and take concerns regarding our refund process and communication seriously. Please contact us at [email protected] with your order details so we can review your case and follow up with our Finance team.
我不推荐Upstep。我从未收到我的订单，并且在申请退款后，已经过去 90 天了，我仍然没有收到我的钱。客户服务只能通过电子邮件提供，而且完全无效。为了避免挫败感，远离这家公司。
Thank you for sharing your feedback. We're sorry to hear about the lengthy delay with your order and refund, and we understand your frustration. This is not the experience we want for our customers. Please contact us at [email protected] with your order details so we can review your case and follow up with our Finance team.
这个过程很容易遵循，他们非常彻底地确保我的矫形器非常适合我独特的脚。我的脚非常扁平，每只脚都略有不同。他们是完美的一对。我已经通过几位足病医生尝试过几种矫形器，Upstep 确实采取了额外的步骤来使它们适合我。玛丽是一位出色的客户服务代表，她耐心而彻底地回答了我的所有问题，相信我，我有很多问题。
Thank you for your wonderful review! We're thrilled to hear that your orthotics were made to fit your unique needs and that the process was thorough and easy to follow. It's especially rewarding to know that Upstep was able to provide the fit and support you were looking for. We'll be sure to share your kind words with Mary—she'll be delighted to know her patience and thoroughness made such a difference. Thank you for choosing Upstep!
我从 Upstep 订购了该产品，不久之后我决定不再继续该订单。他们表示我每天穿的鞋子与他们的矫形器不太匹配，所以我从 2026 年 3 月开始要求退款，我一直在尝试从这家公司获得退款。我终于收到一封电子邮件，说他们将在 28 天前退款给我，他们说退款将在 14 到 21 天之间进行。我仍然没有收到退款，也没有再收到这家公司的消息。我不会向任何人推荐这家公司。
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it is to be waiting for a refund after your cancellation was approved. We sincerely apologize that the refund has taken longer than expected and that communication has not met your expectations. We'd appreciate the opportunity to review your case and provide an update. Please contact us at [email protected] with your order details so we can follow up with our Finance team and assist you further.
玛丽出色地说服了我，差点取消了我的订单 高品质的客户服务让我相信他们不会有任何疑问。如果他们雇用并支持像她这样的企业社会责任，那么他们就必须采取行动。
Thank you for your wonderful review! We're thrilled to hear that Mary was able to address your concerns and provide the support you needed. It's especially rewarding to know her care and professionalism gave you the confidence to continue with your order. We'll be sure to share your kind words with Mary—she'll truly appreciate them. Thank you for choosing Upstep! 😊👣
客户服务反应灵敏且有礼貌，他们会毫不犹豫地处理随着时间的推移发生的任何变化
Thank you for your wonderful review! We're delighted to hear that our customer service team has been responsive, polite, and quick to help with any changes along the way. Providing ongoing support is important to us, and we're grateful for your kind words. Thank you for choosing Upstep!
不要相信这家公司。我订购了定制凉鞋，到达时完全有缺陷（太宽）。助理经理 Ben 于 6 月 15 日至 17 日给我发电子邮件，要求我先尝试自付费用维修。他明确写道：“你将获得全额退款，因为我已要求你尝试这个解决方案，这是我对你的承诺。”为了配合，我开车两个小时来回一家修鞋店，花了10美元。修改后并没有修复合脚的问题。 6 月 22 日，Ben 承诺全额退款，外加 10 美元的维修费用。 6月23日，主管玛丽以书面形式确认了退款总额：“339美元”。他们于 6 月 30 日收到了我的实物申报表，并承诺 18 个工作日的处理窗口，该窗口于 7 月 24 日到期。 7 月 17 日，一位名叫 Ryan 的代表通过电子邮件发送说财务将在 2-5 天内回复。他们从来没有这样做过。当截止日期过后，我于 7 月 24 日再次发送电子邮件请求更新——完全被忽略了。我在 7 月 28 日又发了一封电子邮件，说我的信用卡没有信用记录，而且我没有收到他们财务部门的任何消息。再次，完全被忽略。今天，我尝试拨打他们的客户服务热线，却收到一条自动消息，告诉我留下语音邮件。Upstep 已经完全沉默了。他们实际拥有我退回的凉鞋，并扣留了他们自己的管理团队书面保证的 339 美元。我已正式向第一资本提出银行纠纷，并向 FTC 和 BBB 报告。不惜一切代价避免。
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating this situation has been. We regret that the refund process and communication did not meet your expectations, especially after your return was received and a refund had been approved. We'd appreciate the opportunity to review your case and provide an update. Please contact us at [email protected] with your order details so we can follow up with our Finance team and assist you further.
他们知道如何做足印模。它使我的臀部和膝盖发生了很大的变化。 黛西对我非常友善和耐心。她对我的问题有所有的答案。 他们做了我需要做的事情。 谢谢 Upstep 团队。 威廉·马丁
Thank you for your wonderful review! We're delighted to hear your orthotics have made such a positive difference for your hip and knee. It's also great to know Daisy was sweet, patient, and able to answer all of your questions. We'll be sure to share your kind words with her. Thank you for your support and for choosing Upstep! 😊👣
矫形器感觉很棒，非常适合我的脚。当我把它们穿上运动鞋并开始四处走动时，感觉很不错。 我穿一双较大的鞋子，需要空间来尽量减少不适，所以我担心矫形器会太大或无法正确贴合鞋子或脚。他们很完美！ 谢谢
Thank you for your wonderful review! We're thrilled to hear your orthotics fit your feet perfectly and felt comfortable right from the start. It's especially great to know they fit well in your workout shoes without adding unwanted bulk. We truly appreciate you sharing your experience, and thank you for choosing Upstep!
“定制”插件是垃圾。我的骨科医生同意。 他们花了很长时间才到达。 尽管他们从您的退款中扣除了“进货费”，但我还是在一个月前将它们退回，而且我仍在等待我的帐户存入。希望我从来没有买过这些。 真是浪费钱。
Thank you for your feedback. We're sorry to hear that the orthotics did not meet your expectations and that you've been frustrated by the refund process. We understand how disappointing it is to be waiting for your refund after returning your order. We'd appreciate the opportunity to review your case and provide an update. Please contact us at [email protected] with your order details so we can follow up with our Finance team and assist you further.
我对你们在短时间内准备好我的矫形器的方式感到满意，而且我能够佩戴矫形器大约三年。
Thank you for your wonderful review! We're delighted to hear you're happy with both the ordering process and the longevity of your orthotics. It's great to know they've continued to provide you with lasting support for about three years. We truly appreciate your trust in Upstep and thank you for choosing us!
同一个订单我被收取了两次费用。自 7 月 1 日起，我一直试图获得未经授权的重复支票退款，并被告知我会获得退款。到现在已经26天了。我还取消了原来的订单并要求退款，因为我对缺乏客户服务不满意。再次...我被承诺在 7 月 9 日为该订单退款...仍然没有退款，当然客户服务号码只是说留下电子邮件地址。你不能和任何人说话！我准备向商业改进局举报您。我打算留下我的经历，揭露如果我的钱不立即退还的话，这个“公司”是如何运作的！
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must be to be waiting on refunds, especially after being charged twice and requesting updates. We take concerns like yours seriously and would appreciate the opportunity to review your case. Please contact us at [email protected] with your order details so we can investigate both refunds and provide you with an update as soon as possible.
跑步矫形器已经帮助我跑步一年了，没有受伤。
Thank you for your wonderful review! We're thrilled to hear your running orthotics have helped keep you injury-free for the past year. Knowing they've supported you in staying active and running comfortably means a lot to us. Thank you for choosing Upstep, and we wish you many more healthy miles ahead!
在过去的 8 年中，通过穿着和更新这些 Upstep 鞋垫，我的小腿、膝盖和臀部得到了缓解。我的运动鞋、跑鞋和日常鞋中都有它们。他们改变了游戏规则。
Thank you for your wonderful review! We're thrilled to hear that your Upstep orthotics have provided lasting relief for your calves, knees, and hips over the past eight years. It's especially rewarding to know they've become an essential part of your gym, running, and everyday shoes. Thank you for your continued trust and support—we're honored to be part of your journey! 😊👣
我的退款已于 3 周前到期，而现在您却忽略了询问。你们导致我的 HSA 账户被冻结，其他医疗费用也无法支付。我下单后2天就要求退款，应该没有问题。请退还我的资金，我们是否可以继续我们的生活。这是非常不专业、非常糟糕的商业行为。我确信他们会回复此问题，请联系他们的客户服务，但仅此而已。我通过你们的 ci tact 联系了你们，但你们从未回复，很高兴你们有时间回复。你们的客服真是垃圾！
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating this situation has been, especially given the impact on your HSA account. We sincerely apologize for the delay and the lack of communication. We'd appreciate the opportunity to review your case and provide an update. Please contact us at [email protected] with your order details so we can follow up with our Finance team and assist you further.
共 101 条符合条件的评价