Upstep Custom Orthotics

Thank you for your wonderful review! We're so glad to hear your orthotics are a great fit and comfortable to wear. We truly appreciate your support and thank you for choosing Upstep! 😊👣

Thank you for your kind review! We're thrilled to hear you received a prompt response with exactly the information you were looking for. We truly appreciate your feedback and thank you for choosing Upstep!

Thank you for your feedback. We're sorry to hear about your frustration with the refund process and communication. We understand how disappointing it is when expectations and timelines are not met. Please contact us at [email protected] with your order details so we can review your case and provide an update. We appreciate the opportunity to assist you.

Thank you for your wonderful review! We're delighted to hear that the ordering process was easy and that our team was able to quickly update your shoe size and accommodate your request for a lift. We'll be sure to share your kind words with Miles and Mary. We truly appreciate your support and hope you love your orthotics when they arrive! 😊👣

Thank you for your wonderful review! We're thrilled to hear that Ryan was able to answer your questions and make the process easy for you. We're also glad we could help with a new shipping label when you needed one. Your kind words and 10 out of 10 rating mean so much to us. Thank you for choosing Upstep! 😊👣

Thank you for your wonderful review! We're delighted to hear that Ryan provided such responsive, knowledgeable, and caring support throughout the process. It's our goal to ensure every customer feels heard and supported, and we're glad Ryan was able to answer all of your questions and make your experience a positive one. Thank you for choosing Upstep!

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the orthotics, communication, and refund policy. Customer feedback is important to us, and we take concerns like yours seriously. If you'd like us to review your case further, please contact us at [email protected] with your order details. We appreciate the opportunity to address your concerns.

Thank you for your kind review! We're delighted to hear that you felt well informed throughout the process and appreciated the updates on your order. We strive to provide clear and thorough communication every step of the way. Thank you for choosing Upstep! 😊👣

Thank you for your wonderful review! We're so glad Mary was able to quickly assist with updating your email, providing the receipt for your FSA, and helping you track your order. We'll be sure to share your kind words with her. We truly appreciate your support and hope your orthotics provide the same great experience as the service you received. Thank you for choosing Upstep!

Thank you for your review! We're glad to hear that your issue was handled quickly and resolved to your satisfaction. We appreciate your support and thank you for choosing Upstep!

Thank you for sharing your experience. We're glad to hear that Mary was helpful, considerate, and able to guide you through the return process while providing clear information about your refund. We'll be sure to share your kind words with her. We also appreciate your feedback regarding the refund policy. We understand your frustration and recognize the importance of making refund terms as clear and transparent as possible. Thank you for taking the time to share your thoughts, and we appreciate the opportunity to assist you.

Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. Please contact us at [email protected] with your order details so we can review your case and provide an update. We appreciate the opportunity to assist you.

Thank you for your feedback. We're sorry to hear about your experience and understand your frustration regarding the refund process and communication. Please contact us at [email protected] with your order details so we can review your case and assist further. We appreciate the opportunity to address your concerns.

Thank you for your kind review! We're delighted to hear that Ryan was able to answer your questions and help find a solution. Providing great customer service is our top priority, and we're glad you had a positive experience. Thank you for choosing Upstep! 😊👣

Thank you for your feedback. We're sorry to hear that you were dissatisfied with your experience and that your refund has not yet been received. Please contact us at [email protected] with your order details so we can review your case and provide an update. We appreciate the opportunity to assist you.

Thank you for your kind review! We're delighted to hear that Ryan was able to help you through a difficult situation with understanding and efficiency. We'll be sure to share your feedback with him. We truly appreciate your support and thank you for choosing Upstep! 😊👣

Thank you for your kind review! We're glad to hear that Ryan responded promptly and was able to resolve your issue. We'll be sure to share your feedback with him. Thank you for choosing Upstep! 😊👣

Thank you for your feedback. We're sorry to hear that your orthotics have not yet been as comfortable as you'd hoped. The break-in period can vary from person to person, but we understand your concerns, especially when comparing them to previous orthotics. We'd love the opportunity to review your experience and see if any adjustments may help. Please reach out to us at [email protected] so our team can assist you further.

Thank you for your wonderful review! We're thrilled to hear that Ryan was able to assist you quickly and accommodate the correction to your order. Providing responsive and helpful service is something we take great pride in, and we're glad Ryan made the process easy for you. We truly appreciate your kind words and thank you for choosing Upstep!

That is great you are a prior customer! If you need to ask any questions, please email [email protected]!