Upstep Custom Orthotics

Thank you so much for your wonderful review! We're thrilled to hear that your custom orthotics have provided the support and comfort you were looking for. It's especially rewarding to know that you've found them to be a great value and that our customer service team has been there when needed. We truly appreciate your trust in Upstep and are honored to have earned a customer for life! 😊👣

Thank you for your thoughtful review! We're delighted to hear that our team was responsive and helpful throughout the process, especially after the unexpected mishap with your impression kit. We also appreciate you bringing the mailbox notification issue to our attention. We're glad our team was still able to respond promptly and keep things moving forward. Thank you for your patience and confidence in Upstep—we hope you'll love your custom orthotics once they arrive! 😊👣

Thank you for your kind review! We're delighted to hear that Mary was able to help resolve the issue with the tracking link and provide the assistance you needed. We'll be sure to share your feedback with her. Thank you for choosing Upstep!

Thank you for your feedback. We're sorry to hear that you were disappointed with both the refund process and the orthotics you received. We understand how frustrating it can be to wait longer than expected and feel that the product did not meet your expectations. We'd appreciate the opportunity to review your concerns further. Please contact us at [email protected] with your order details so our team can assist you directly.

Thank you for your kind review! We're so glad to hear that Mary was attentive, helpful, and able to resolve your issue quickly. We'll be sure to share your feedback with her. Thank you for choosing Upstep!

Thank you for your feedback. We're sorry to hear that your orthotics have not performed as expected and that you're experiencing discomfort after only a month of use. This is certainly not the experience we want for our customers. We'd appreciate the opportunity to review your concerns and see how we can help. Please contact us at [email protected] with photos of the orthotics and your order details so our team can assist further.

Thank you so much for your kind words! We're thrilled to hear that Mary was able to provide the information you needed so quickly. It's especially rewarding to know that your Upstep orthotics have made such a positive difference in your life. We truly appreciate your support and are grateful to have you as part of the Upstep family! 😊👣

Thank you for your feedback. We're sorry to hear that your reorder and refund experience was so frustrating. We understand how disappointing it is when communication and processing do not meet expectations. We appreciate you sharing your experience, as it helps us identify areas where we need to improve. If there's anything further we can assist you with, please reach out to us at [email protected]. We wish you all the best moving forward.

Thank you so much for your wonderful review! We're delighted to hear that Ryan and the rest of our team provided the kind, knowledgeable support you deserved. Your comments about our integrity and commitment to helping our customers mean a great deal to us. We truly appreciate your recommendation and thank you for choosing Upstep! 😊👣

Thank you for your kind review! We're delighted to hear that Mary was able to provide prompt and helpful service. We'll be sure to share your kind words with her. Thank you for choosing Upstep! 😊👣

Thank you so much for your incredible compliment! We're truly honored to hear that you consider Upstep the most customer-focused company you've ever worked with. Providing exceptional products and outstanding customer care is our top priority, and your kind words mean the world to our team. Thank you for your support and for choosing Upstep! 😊👣

Thank you for your kind review! We're so glad to hear that Mary was able to help you with your unique needs. We'll be sure to share your wonderful feedback with her. Thank you for choosing Upstep, and we hope your custom orthotics provide the comfort and support you're looking for! 😊👣

Thank you for your kind review! We're so glad to hear that Daisy was able to assist you with your orders and provide the follow-up she promised. We'll be sure to share your wonderful feedback with her. Thank you for choosing Upstep—we truly appreciate your support! 😊👣

Thank you for your feedback. We sincerely apologize for the frustration and disappointment you've experienced with the refund process. We understand how frustrating it is to be given multiple timelines and then not receive the communication or follow-up you expected. Your concerns regarding transparency and responsiveness are valid, and we appreciate you bringing them to our attention. Please reach out to [email protected] so we can review your case and provide an update.

Thank you for being a loyal Upstep customer and for sharing your experience! We're thrilled to hear that your orthotics have helped relieve your pain and made walking comfortable again. It's also wonderful to know that our Customer Care team has provided the prompt and supportive service you deserve. We truly appreciate your trust in Upstep and look forward to continuing to support you on your journey to better foot health! 😊👣

Thank you for your thoughtful feedback and for sharing your perspective. We're delighted to hear that you've experienced the benefits of your Upstep insoles and appreciate the value of our custom orthopedic sandals. We completely understand that the investment may not fit everyone's budget, and we truly appreciate your honesty. Thank you for considering our sandals, and we hope to have the opportunity to help you enjoy them in the future. We appreciate your support and wish you continued comfort and healthy steps! 😊👣

Thank you for your wonderful review! We're thrilled to hear that your Upstep orthotics provide the support you need and help keep you comfortable throughout the day. It's also great to know that our team was able to respond promptly when you needed assistance. We truly appreciate your loyalty and are honored to be your go-to source for orthotics. 😊👣

Thank you for your review! We're thrilled to hear you're enjoying your orthotics. Providing comfortable, high-quality custom orthotics is our top priority, and we're grateful for your support. Thank you for choosing Upstep!

Thank you for your kind review! We're delighted to hear that you received a prompt response and that Mary was able to assist you with your questions about the sandals. We know how important timely communication is, and we're glad your experience stood out. We truly appreciate your support and thank you for choosing Upstep! 😊👣

Thank you for your feedback. We're sorry to hear this reorder experience has not met your expectations. We understand how frustrating delays can be, especially as a returning customer, and we apologize if our communication felt impersonal. We appreciate your past support and hope to have the opportunity to provide a better experience moving forward.