Upstep Custom Orthotics

Thank you for your feedback. We sincerely apologize for the frustration and confusion you've experienced regarding your replacement impression kit. We understand how disappointing it is to receive inaccurate information when you're simply looking for an update. Please reach out to [email protected] so we can review your order and provide you with the information you need. We appreciate your patience and the opportunity to assist you further.

Thank you for your kind review! We're so glad Mary was able to provide the update you needed and help find a positive solution. Delivering helpful, thoughtful customer service is very important to us, and we're delighted to hear that your experience reflected that. We truly appreciate your patience and trust, and we have our fingers crossed right along with you that you'll love your insoles once they arrive! 😊👣

Thank you for your kind words! We're delighted to hear that Mary was able to help. We'll be sure to share your feedback with her. We truly appreciate your support and thank you for choosing Upstep! 😊👣

Thank you so much for your kind review! We're delighted that we were able to locate your previous records and help make the reordering process as smooth as possible, even after your move overseas. We truly appreciate your flexibility with the shipping arrangements and are glad we could assist. We hope your new orthotics serve you well, and we look forward to supporting you again in the future. Safe travels, and thank you for choosing Upstep! 😊

Thank you for sharing your experience. We sincerely apologize for the frustration caused by the delay and the confusion surrounding your order. We understand how disappointing it is to receive conflicting information and to feel that your concerns were not handled appropriately. Your feedback regarding communication, turnaround times, and our cancellation policy is valuable and has been shared with our team for review. We appreciate your patience and hope the orthotics, once received, will help restore some of your confidence in our service.

Thank you for your understanding and for taking the time to share your experience! We're sorry that your impression kit was damaged during transit, but we're glad we were able to quickly get a replacement on its way to keep things moving forward. We'll be sure to share your kind words with Mary—she'll be delighted to know her communication and support made a difference. We truly appreciate your patience and can't wait for you to receive your custom orthotics! 😊👣

Thank you for being a loyal customer and for sharing your experience! We're thrilled to hear that your first pair of custom orthotics provided you with over five years of support and comfort. That's exactly what we strive for. We appreciate your trust in Upstep for your renewal and look forward to helping keep you moving comfortably for years to come. Thank you for choosing us again! 😊

Thank you for your wonderful review! We're so glad Mary and our team were able to assist you and provide a solution to help improve your comfort. We truly appreciate your trust in Upstep and your recommendation. Thank you for giving us the opportunity to support your journey to better foot health!

Thank you for sharing your experience! We're thrilled to hear that your Upstep orthotics have made such a positive difference and helped relieve your foot pain. Knowing that our orthotics are helping you stay comfortable and enjoy daily activities with less pain is exactly why we do what we do. We truly appreciate your recommendation and thank you for choosing Upstep!

Thank you for your kind words! We're delighted to hear that Mary was able to assist you with your order and provide a positive experience. We appreciate your support and thank you for choosing Upstep!

We're sorry to hear that you were dissatisfied with your experience and that your orthotics did not provide the comfort you were hoping for. While custom orthotics can require an adjustment period and may not work the same way for every individual, we understand how frustrating it is when they do not meet your expectations. We also apologize if our communications or refund process left you feeling unheard. Regarding refunds, our return policy includes a partial refund after the return of the orthotics and associated materials. We understand that you may disagree with this policy, but it is applied consistently to all eligible returns. We appreciate your feedback, as it helps us identify areas where we can improve both our products and customer experience.

We're sorry to hear that you're frustrated with your experience. We understand how disappointing it can be when an order ships after a cancellation request has been submitted. Because your orthotics are custom-made, there are times when production has already progressed beyond the point where a cancellation can be processed. In those cases, the order must be completed and shipped, and any applicable refund is handled once the product is returned according to our policy. We apologize for the frustration this situation has caused and appreciate your feedback. Our team remains available to assist you with the return process and answer any questions you may have.

Thank you for your kind words! We're so glad to hear that Mary was able to help and that you found her kind and supportive. We truly appreciate your feedback and thank you for choosing Upstep!

Thank you for your wonderful review! We're delighted to hear that Mary was able to provide clear updates and reassurance throughout the process. We appreciate your kind words and are thrilled that you felt informed and supported. Thank you for choosing Upstep, and we look forward to helping you every step of the way!

Thank you for your kind words! We're delighted to hear that Mary was able to respond promptly and provide the reassurance you needed. We truly appreciate your feedback and are grateful for the opportunity to assist you.

Thank you for your wonderful feedback! We're thrilled to hear you're enjoying your orthotics so much that you've decided to order a second pair. Knowing they're helping you stay comfortable and active means a lot to us. We appreciate your continued trust and support!

We're sorry to hear that your experience did not meet your expectations. We appreciate that our team was able to promptly provide a replacement pair, but we understand your frustration that the issue was not resolved. We also apologize for any delays in communication regarding your refund request. Please contact us directly with your order information so we can review the status of your case and assist further.

Thank you for your kind feedback! We're delighted to hear that Mary was able to assist you with your duplicate order and make the process easy for you. We appreciate your support and will be sure to share your comments with her.

We’re very sorry to hear about your experience and understand your frustration. Delays with refund requests are never our intention, and we sincerely apologize for the lack of communication. Please contact us directly with your order information so we can review your case, provide an update, and work toward a resolution as quickly as possible.

Thank you for your wonderful feedback! We're delighted to hear that Ryan was able to provide the information you needed so quickly. Providing prompt and helpful customer service is something we strive for every day, and we're glad your experience reflected that. We truly appreciate your support and thank you for choosing Upstep!