Upstep Custom Orthotics

Thank you for sharing your feedback. We're sorry to hear that your recent experience did not reflect the level of service you received with your previous order. We understand how frustrating delays, missed timelines, and waiting longer than expected for a refund can be. We'd appreciate the opportunity to review your case and provide an update. Please contact us at [email protected] with your order details so we can assist you further.

Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it is to be waiting for a refund and not receiving the communication you expected. We take concerns like yours seriously and would appreciate the opportunity to review your case. Please contact us at [email protected] with your order details so we can investigate and provide an update.

Thank you for taking the time to share your experience. We're sorry to hear that the orthotics did not meet your expectations and that the refund process left you feeling frustrated. We understand how disappointing it is when communication and timelines do not meet expectations. We'd appreciate the opportunity to review your case and address your concerns. Please contact us at [email protected] with your order details so we can investigate further and provide an update.

Thank you for your wonderful review! We're thrilled to hear that Mary was able to make the process easy for you, from helping you upload your impressions to creating a new shipping label and confirming your updated address. We're so glad her attention to detail helped prevent any delivery issues. We'll be sure to share your kind words with Mary—she'll truly appreciate them. Thank you for choosing Upstep!

Thank you for your wonderful review! We're delighted to hear you've had such positive experiences with both your custom orthotics and your new custom orthotic sandals. We appreciate your patience with the customs delay and are glad everything was resolved smoothly. It's especially rewarding to know our communication and products have earned your trust as a repeat customer. Thank you for your continued support—we look forward to helping you again in the future!

Thank you for your fantastic review! We're thrilled to hear you had an excellent experience from start to finish and that you're so pleased with the quality of your orthotics. It's especially rewarding to know they exceeded your expectations and that our communication throughout the process made a positive difference. We truly appreciate your recommendation and thank you for choosing Upstep!

Thank you for your kind review! We're so glad to hear Mary provided you with a great experience. We'll be sure to share your feedback with her. Thank you for choosing Upstep!

Thank you for your kind review! We're delighted to hear you received a quick response from one of our live customer care agents. We appreciate your feedback and thank you for choosing Upstep!

Thank you for your wonderful review! We're thrilled to hear that Daisy was friendly, responsive, and took the time to answer all of your questions clearly. We'll be sure to share your kind words with her—she'll be delighted to know she made such a positive impression. Thank you for your support and for choosing Upstep!

Thank you for your kind review! We're so glad to hear Ryan provided you with a great experience. We'll be sure to share your feedback with him. Thank you for choosing Upstep!

Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating this situation has been. We take concerns regarding order changes and refunds seriously and would appreciate the opportunity to review your case. Please contact us at [email protected] with your order details so we can look into this further and assist you.

Thank you for your feedback. We're sorry to hear about your experience and understand your frustration with the refund process and communication. We take concerns like yours seriously and regret that your expectations were not met. Please contact us at [email protected] with your order details so we can review your case and provide an update. We appreciate the opportunity to address your concerns.

Thank you for sharing your feedback. We're sorry to hear you're feeling frustrated with the process. We understand how important timely communication and resolution are, and we'd like the opportunity to help. Please contact us at [email protected] with your order details so we can review your case and assist you further.

Thank you for sharing your experience. We're glad to hear your first pair worked well, but we're sorry that the replacement did not meet your expectations. We understand how frustrating it is to receive an ill-fitting replacement, especially after already waiting for it to arrive. We'd appreciate the opportunity to review your case and help find a resolution. Please contact us at [email protected] with your order details so we can assist you further.

Thank you for your wonderful review! We're delighted to hear that our customer service team was prompt, professional, and able to answer your questions while ensuring your order was processed smoothly. We truly appreciate your kind words and thank you for choosing Upstep!

Thank you for taking the time to share your experience. We're sorry to hear that the orthotics did not meet your expectations and that you've been frustrated by the refund process. We understand how disappointing this has been, especially after waiting for both your order and your refund. Please contact us at [email protected] with your order details so we can review your case and provide an update. We appreciate the opportunity to address your concerns.

Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. We take concerns like this very seriously and would like the opportunity to review what happened. Please contact us at [email protected] with your order details so we can investigate your case and work toward a resolution.

Thank you for your wonderful review! We're thrilled to hear that Ryan was able to quickly help resolve your FSA issue and provide the support you needed. It's great to know you've had such a positive experience with our customer service and ordering process. We truly appreciate your kind words and look forward to hearing what you think of your orthotics once they arrive. Thank you for choosing Upstep! 😊👣

That is wonderful to hear! If you have time, please email us a [email protected] to let us know who you are! We would love to thank you personally!

Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it is to be waiting for a refund and having difficulty getting updates. We take concerns like yours seriously and would appreciate the opportunity to review your case. Please contact us at [email protected] with your order details so we can investigate and assist you further.