Craftly (us.craftly.com) has a 4.7 out of 5 rating on OK.one, based on 39 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-08-10.
Excellent customer service.
Hi Derek, Thank you for your fantastic review! We're delighted to hear that you had a great experience and are satisfied with our customer service. We truly appreciate your support and look forward to serving you again! Cheers, Craftly Team
I needed something specific and they were able to accommodate my needs 🙌🏼. So amazing to work with!
Hi Sarah, Thank you for your fantastic review! We're delighted to hear that we could accommodate your needs and that you enjoyed working with us. We appreciate your support and look forward to serving you again! Cheers, Team Craftly
The product is amazing . We started making our rum the day we got it . I had issues with the delivery company where they said they delivered but I didn’t get it for a week. Meanwhile Craftly was more than ready to help us with a replacement or a refund and resolve the matter quickly. My husband loved the gift !
Hi Jibi, Thank you for your review! We're thrilled to hear you enjoyed making rum and that it was a hit with your husband. We're sorry about the delivery issue, but glad we could resolve it quickly. We appreciate your support! Cheers, Team Craftly
Encountered an unexpected delay on the order, there wasn’t any communication at the time, but once it got sorted, the order was quick on delivery and the shipping was refunded on the order. Would buy from them again
Hi Cody, Thank you for your feedback and patience. We apologize for the shipping delay and lack of communication. We're glad the issue was resolved quickly and that you received a shipping refund. We appreciate your support and look forward to serving you again! Cheers, Team Craftly
Smart, recycling packaging, easy to use ingredients and solid recipes. One omission is that the recipes don't state the amount of alcohol with which to start. I guess they were designed for a 750 ml recipe. A little clarity would help there but otherwise, totally happy with the purchase.
Hi Todd, thank you so much for leaving a review! We appreciate the feedback and will take it internally as a point of improvement. Have fun mixing! Cheers, Team Craftly
Very quick delivery and the product is high quietly.
Hi Mary, thank you for your great words. We wish you a lot of fun making your own drinks at home. Cheers, Team Craftly
I received the gin kit as a gift, made the gin and loved it. So i wanted to order more juniper which I did. There was a shipping problem. It was a little challenging getting in touch with customer service, but once I did they resolved the issue quickly.
Hi Jeff, thank you for giving us the chance to improve your experience with us. Have fun on the mixing adventure! Cheers, Team Craftly
Great fast service. They made an honest shipping mistake and fixed it seamlessly!
I am very impressed with their customer service, at first I thought I didn’t get what I ordered, and their customer service team hit me up within a timely manner to make my experience better. Well turned out that I actually had it and the gift that I ordered was awesome! My fiancé loves it! Definitely buy!
shipping was quick and ordering was seamless
Received a Do You Gin Kit as a birthday gift and was so taken by it that I’m “paying the experience forward” to my brother this Christmas. Crisp, dry martini pre-holiday dinner, anyone? Yes, please! Craftly was a pleasant, positive buying experience for unique gift giving.
My sole experience with customer service was fantastic. I inquired about a product that was not available, and the agent assisted me in getting the product anyway. I will certainly recommend Do Your Own Whiskey to all my friends. Thanks Craftly!
Awesome product for Christmas gift. Delivered on time.
Bought it as a gift and the quality is really good. Very satisfied.
Product is amazing and customer service was even better!!!!!!!!!!!! Def recommend!
Hi Rosa, thank you so much for leaving a review! We are delighted to hear that you like our product & services. Cheers, Team Craftly
I got it as a gift for my husband. He loves it. He used it as soon as he opened it. He has everyone who stops by the house to try it and he plans on getting more ingredients to try some more recipes.
We're delighted to hear that your husband loves our kit! Thank you for leaving a review & enjoy the mixing adventure :)
Hi John, thank you so much for leaving a review. We hope you will have a lot of fun brewing your own whiskey! Cheers, Team Craftly
Beautiful packaging, everything arrived on time and undamaged. Easy to follow instructions and great tasting results!!
Hi Viviana, thank you for taking the time to leave a review. Amazing to hear that you love our kit! Have fun mixing! Team Craftly
Update: Craftly reached out to me to have my order refunded and offered to send me a free kit as an apology. I've ordered from them 2 other times with no issues, and due to their prompt response, I will likely order from them again. The glass in the package arrived shattered and the whole box had to be thrown out. I understand that this could be the shipping company and not Craftly, but Craftly should make sure to package the glass so it doesn't shatter everywhere. I am currently in communication with Craftly for a refund. FYI -- Their emails go to the Junk folder initially.
Hi Josephine, we are sorry for the inconveniences but glad to hear that we were able to solve the situation to your liking. We are looking forward to seeing you back to mix with us! Team Craftly
39 reviews matching