US Automotive Protection Services (usautomotiveprotectionservices.com) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I CALLED AND SPOKE WITH JEREMIAH DILL ABOUT WARRANTY INSURANCE ON A NISSAN KICKS CAR THAT I HAD PURCHASED IN FREDERICKSBURG, VA, HE ANSWERED ALL MY QUESTIONS I HAD ABOUT THE INSURANCE. WHAT IMPRESSED ME MOST IS HE ANSWERED ALL MY QUESTIONS WITHOUT SEEMING HE WAS IN A HURRY. A VERY KNOWLEDGEABLE AND NICE MAN THAT TOOK TIME TO MAKE SURE I WAS PLEASED WITH MY DECISION. THANK YOU.
Reply from US Automotive Protection Services2026-07-09
Hi, Deborah. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
M
Mark S Batzel · 2 reviews · Verified · Experienced 2026-06-28 ·
★★★★★
Jared was very helpful and professional.
Reply from US Automotive Protection Services2026-06-29
Hi, Mark. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
Reply from US Automotive Protection Services2026-06-26
Hi, Caleb. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
⭐ 1 Star Review
My experience with US Automotive Protection Services has been extremely disappointing.
When they are trying to sell you a policy, everything sounds great and they make many promises. However, after you sign up, getting customer service is a completely different story. Calls go unanswered, hold times are excessive, and the support team is often unhelpful.
On June 1st, my vehicle broke down on the highway and I needed roadside assistance. I called for help and waited more than 30 minutes before someone finally answered. When a representative did answer, he was rude, showed no concern for my situation, and then disconnected the call. Being stranded on the highway and treated that way was unacceptable.
I purchased this coverage expecting peace of mind, but instead I experienced poor customer service and a lack of support when I needed it most. Based on my experience, I would not recommend this company.
Reply from US Automotive Protection Services2026-06-17
Hello, Enzo. We’re disappointed to know you didn't have the experience you deserved. Our goal is to ensure every customer feels valued and satisfied, and we regret that we didn't meet this standard in your case. We invite you to share more details with us at [email protected] so we can work towards a resolution.
Knowledge and how quick we finished. The only thing I was transfered several times to get to the right person. Other than that everything was wonderful.
Reply from US Automotive Protection Services2026-06-17
Hi. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
I feel like I was making a rush decision. I was trying to explain that let me decide to next day. But I need the warranty
Reply from US Automotive Protection Services2026-06-17
Hi, Derrick. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please contact us at [email protected], and we’d be happy to help you out.
Explained what service I was receiving for me to understand my terms
I was satisfied with the customer service and the agent provided great information about what my warranty coverage and how long
Reply from US Automotive Protection Services2026-06-09
Hi, Tracy. It's great to know that our customer service team delivered such excellent service to you. Thank you for sharing your experience and remember, we're always here for you!
I was able to discuss my warranty concerns with Ashley. Despite the very poor experience with Auto Nation Chevrolet, Mesa, Ashley listened to my concerns about the cost of the warranty. She was able to help assist me in this process.
Reply from US Automotive Protection Services2026-06-09
Hi, Melodie. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions or need anything else in the future, please don’t hesitate to contact us.
Brice Albertsons explained the way coverage works for my 2024 Jeep Compass very clearly and I was impressed! Brice gave me the best advice and price for my age! So I took the coverage with how he explained how it works!
Teresa Wade
Reply from US Automotive Protection Services2026-06-05
Hi, Teresa. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
Reply from US Automotive Protection Services2026-06-01
We’re so happy to hear you had a great experience with our customer service team! If you have any other questions or need anything else in the future, please don’t hesitate to contact us.
Very polite guy knows his stuff just hope everything is for real
Reply from US Automotive Protection Services2026-06-01
Hi, Alicia. We appreciate your wonderful feedback. It's fantastic to hear that our team exceeded your expectations. If you have any further needs or questions, we’re always here to help.
Customer service was great. The representative explained the process in detail.
Reply from US Automotive Protection Services2026-06-01
Hello, Karl. Thank you for the kind words. We're overjoyed to hear of your positive experience with our team. We look forward to continuing to provide the same level of service in the future.
they helped when the other place said we couldn’t renew and extend our warranty policy David was helpful
Reply from US Automotive Protection Services2026-05-26
Thank you for the kind words. We're overjoyed to hear of your positive experience with our team. We look forward to continuing to provide the same level of service in the future.
