Customer service
Reply from US Automotive Protection Services2026-04-20
We're so glad we could provide a positive experience for you. If you need anything further, don't hesitate to reach out.
About US Automotive Protection Services
Data updated- Website
- usautomotiveprotectionservices.com
- Category
- Money & Insurance
- Location
- United States · Wentzville
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 100% (20/20)
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Is US Automotive Protection Services legit?
US Automotive Protection Services (usautomotiveprotectionservices.com) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
The representative was very customer…
The representative was very customer service oriented, thorough in explaining the coverage & benefits, answered all my questions, informative of extra services covered in various circumstances and very cheerful and kind.
Reply from US Automotive Protection Services2026-04-15
We’re glad to hear you had a great experience with our team! Please let us know what we can do for you in the future.
Greg was amazing!!
Reply from US Automotive Protection Services2026-04-15
Your feedback is highly appreciated. Thank you so much for the review!
Not sure I want this yet and pushed…
Not sure I want this yet and pushed that I should get it
Reply from US Automotive Protection Services2026-04-06
We pride ourselves on our customer experience and the high-quality standards we maintain and would like to make things right. Please send an email to [email protected] with details about your experience along with contact information, and we will be in touch.
Where's my paper work?
Reply from US Automotive Protection Services2026-04-02
Hi, Glenda. We always aim to provide positive experiences at all times. Is there anything we can do to make it better? Please send us an email at [email protected], and we will be in touch.
Presentation
Reply from US Automotive Protection Services2026-03-30
We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!
Quick and professional response from…
Quick and professional response from agent. Solved everything.
Reply from US Automotive Protection Services2026-03-30
Hi, Robert. Thank you so much for the 5-star review. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
My Friend who knows it all.
Forgot his name, but he was so kind and very willing to help with any of my question and needs. He sound so knowledgeble. I am glad the I got him when I called.
Reply from US Automotive Protection Services2026-03-30
We appreciate your wonderful feedback. It's fantastic to hear that our team exceeded your expectations. If you have any further needs or questions, we’re always here to help.
He explained just about everything to…
He explained just about everything to me & went over matters that I didn't understand
Reply from US Automotive Protection Services2026-03-30
Hi, Bonita. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
As my service contract is just new
As my service contract is just new, the only experience with the company so far is : The customer service that I got from a gentleman named Yan. He was very kind in explaining the services to an elderly person such as myself.
Reply from US Automotive Protection Services2026-03-20
Hi, Beverly. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
Everything/ Got Nothing!
Everything! I have an old truck & when I asked for help repairing it twice, I was turned down. So, I dropped the service! Don't need extra money going out of my retirement BUDGET! I might have got the companies mixed up, being a widow & trying to carry on my daily financing for the house & older truck, it's a chore! I had 3 companies at one time for auto; the first one didn't comply with what they offered. the second & third one will run out in 3 years! but I feel I'm paying for "Nothing" because I get nothing back except headaches! @ this point I don't want auto coverage to fix my truck; I want to save my money (I'm spending) & get it done with a mechanic I TRUST! Sorry for the previous misunderstanding. I will look over all policy's sent to me and evaluate if I need the extra expense on my tight budget! T/Y
Reply from US Automotive Protection Services2026-03-16
We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at [email protected], and a representative from our team will be happy to assist you.
Great Help
Helped figure out what I needed to do
Reply from US Automotive Protection Services2026-03-16
Thank you so much for the 5-star review. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
The service has been denied after…
The service has been denied after sitting in the service place for over 4 days with no real reason and unrelated issues as to why it’s denied leaving us with a bill over 4000.
Reply from US Automotive Protection Services2026-03-13
We're very sorry to hear about your less than satisfactory experience. It's important for us to meet and exceed our customer’s expectations. Please share more about your experience at [email protected] so we can address your concerns directly.
Great offers with APS.
Reply from US Automotive Protection Services2026-03-13
We really appreciate your business and helping to share the word about us. We’re here for you anytime!
They explained about protecting and…
They explained about protecting and they answer all my questions so now I have it thank you
Reply from US Automotive Protection Services2026-03-10
Hi, Alde. Your feedback is highly appreciated. Thank you so much for the review!
They take their time to explain…
They take their time to explain everything to you.
Reply from US Automotive Protection Services2026-03-10
We’re glad to hear you had a great experience with our team! Please let us know what we can do for you in the future.
He explained it well
He explained it well, was the right thing to do
Reply from US Automotive Protection Services2026-03-13
We're so glad we could provide a positive experience for you. If you need anything further, don't hesitate to reach out.
Drake was nice and patient
Drake was nice and patient. He made sure I understood everything and was willing to explain everything in detail.
Reply from US Automotive Protection Services2026-03-09
Hi. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
Fantastic and very informative
Reply from US Automotive Protection Services2026-03-10
Hi, Jalyn. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
Great service
Great service, very nice and professional and great communication.
Reply from US Automotive Protection Services2026-03-09
Hi, Suzana. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions or need anything else in the future, please don’t hesitate to contact us.