Use AI (use.ai) has a 3.5 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
A
Alex · 2 reviews · Experienced 2026-08-07 ·
★★★★★
Absolutely scummy subscription service…
Absolutely scummy subscription service policies that are VERY SHADY DO NOT ENABLE IT
Reply from Use AI2026-08-07
Dear Alex,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to UseAI.
For more details, please email [email protected] and include reference number ALEX500701. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
UseAI Team
it changes the image to look like a totally different person when clearing up pictures.
Reply from Use AI2026-08-07
Dear Geraldine, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at [email protected] with reference number GERALDINE140644. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly.
Thank you!
UseAI Team
H
Haji Mohammed · 1 review · Verified · Experienced 2026-08-07 ·
★★★★★
Just Started,
Just Started,
So far good
Reply from Use AI2026-08-07
Dear Haji Mohammed, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
Dear Manoj Kumar, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
J
John Dunn · 2 reviews · Experienced 2026-08-07 ·
★★★★★
I had previously written s negative…
I had previously written s negative review about use ai and their pradatory billing practices. They did respond promising a refund within 7 days.
ref: pay_14bd2b51-da73-40e2-893b-88b6ce047df5 - 29.99 USD - Status: Refunded.
and to 'catch up with me' in a few days. 7 days later, no refund and no 'catch up'. What a surprise!
Utterly criminal.
There are plenty of services out there that don't implement what's known as dunning retries, the shady technique that still tries to bill your card months from using the service.
I sincerely warn all out there to learn from my awful experience, plus there's better platforms to be honest.
Original ref : JOHNDUNN902504
Reply from Use AI2026-08-07
Dear John Dunn,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to UseAI.
For more details, please email [email protected] and include reference number JOHNDUNN114930. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
UseAI Team
Dear Warda Rose Atris Warda, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at [email protected] with reference number WARDAROSEATRISWARDA555831. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly.
Thank you!
UseAI Team
N
Nick Hatt · 1 review · Verified · Experienced 2026-08-07 ·
★★★★★
5.6 is a serious improvement excellent…
5.6 is a serious improvement excellent work humans
Reply from Use AI2026-08-07
Dear Nick Hatt, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
J
Jennifer Borg · 2 reviews · Verified · Experienced 2026-08-07 ·
★★★★★
great experience
i have always received the information i require quickly and efficiently
Reply from Use AI2026-08-07
Dear Jennifer Borg, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
M
Michał Seredyński · 2 reviews · Experienced 2026-07-27 ·
★★★★★
This is a scam
This is a scam. The AI couldn't handle a simple command. After editing, the photo looked worse. I used their service twice. I accidentally exceeded the trial period (it was supposed to be a reminder) by one day, and they deducted the money from my account without a refund. I don't recommend it.
Reply from Use AI2026-08-07
Dear Michał Seredyński,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to UseAI.
For more details, please email [email protected] and include reference number MICHASEREDYSKI234012. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
UseAI Team
Helpful customer service; refund for an amount charged in error is being processed.
Reply from Use AI2026-08-07
Dear Zsuzsanna Jenei, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at [email protected] with reference number ZSUZSANNAJENEI195239. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly.
Thank you!
UseAI Team
S
Sarah Bura · 1 review · Verified · Experienced 2026-08-07 ·
★★★★★
initial freeness
Reply from Use AI2026-08-07
Dear Sarah Bura, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
