Use AI (use.ai) has a 3.5 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Peter Keller · 6 reviews · Experienced 2026-08-06 ·
★★★★★
Money wasted for nothing
I used use.ai in June. Once the free usage period ended, I waited for the next free period (just as I do with ChatGPT). It wasn't clear to me that I had signed up for a subscription in the process. There was no order button, no confirmation email, no disclosure of terms, and no notice regarding the right of withdrawal. As a result, €60.98 simply vanished, even though I never used the site again after that.
Reply from Use AI2026-08-06
Dear Peter Keller,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to UseAI.
For more details, please email [email protected] and include reference number PETERKELLER642366. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
UseAI Team
Disgusting, after just 1 message i got locked ouy, scammed of 1 dollar
Reply from Use AI2026-08-06
Dear Cosmin Ghioculet, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at [email protected] with reference number COSMINGHIOCULET783561. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly.
Thank you!
UseAI Team
i think it can still be made affordable for student's in South African university , very helpful but the tokens are also small , I know you are aiming to help big companies but trust me the money is where the students are
Reply from Use AI2026-08-06
Dear Philisiwe Methebula, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
Dear Chris Louw, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at [email protected] with reference number CHRISLOUW255081. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly.
Thank you!
UseAI Team
Its too early to rate yourself, do the wark then I can rate
Reply from Use AI2026-08-06
Dear Menzi Hadebe, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at [email protected] with reference number MENZIHADEBE687577. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly.
Thank you!
UseAI Team
J
Julio Francisco · 1 review · Experienced 2026-08-05 ·
★★★★★
Refund request by mistake. STATUS: REFUNDED!
**⭐☆☆☆☆ (1 estrela)**
I signed up for what I believed was a one-time Pix payment of R$5.18 to try the service. A few days later, I was charged R$161.45 for a recurring subscription that I did not clearly understand I was agreeing to.
As soon as I noticed the charge, I immediately cancelled my subscription and requested a refund. I also sent all payment receipts and explained that I did not intend to continue with the subscription.
The support team confirmed the cancellation and that I will not be charged again, but they refused to refund the payment. They only stated that they "cannot apply a refund" without explaining why my request was denied or addressing the consumer protection laws I cited.
I did not expect to lose R$161 because of what I believed was a trial payment. I am disappointed with how this situation has been handled and hope the company reviews my case fairly.
**Update:** If my refund is processed, I will gladly update this review to reflect the resolution.
VICTORY!! NEW Update: The company resolved my issue.
Initially, my refund request was denied by customer support, which was very frustrating. After I posted my experience on Trustpilot, the Customer Success team contacted me, reviewed my case, and approved a full refund for both charges.
I appreciate that they took the time to reconsider my situation and resolve it professionally. While I wish the issue had been handled this way from the beginning, I am grateful for the positive resolution and have updated my review to reflect the outcome.
Also, thanks to trustpilot
Reply from Use AI2026-08-06
Dear Julio Francisco,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to UseAI.
For more details, please email [email protected] and include reference number JULIOFRANCISCO302427. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
UseAI Team
Dear Paul Weldon, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at [email protected] with reference number PAULWELDON667324. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly.
Thank you!
UseAI Team
Dear Jeff safer, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team
S
Steve · 1 review · Verified · Experienced 2026-08-06 ·
★★★★★
Created unusable documents that need so…
Created unusable documents that need so many corrections, I can't complete one simple request before I hit my daily limit.
Reply from Use AI2026-08-06
Dear Steve, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at [email protected] with reference number STEVE960237. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly.
Thank you!
UseAI Team
