Used Engines Inc

Elena Wilson and Anna were very helpful…

Elena Wilson and Anna were very helpful and transparent when helping me get the part I needed for my car and made sure that I get the best quality and the customer service was outstanding!

They sent me a motor for a 2014 jeep…

They sent me a motor for a 2014 jeep Grand Cherokee 3.6 motor about a year ago. After a couple of weeks the lifter was making a lot of noise. I called them and found with them for 2 months before they agreed to send me a 2nd motor. I wanted my money back and I bought the 3year warranty. They told me that I had to accept the second motor or I would loose my money. I had them send the second motor which I had to pay the mechanic to replace the other motor so I had to pay twice because they sent me a bad motor. Now they send me the other motor I have be running it for about 8 months now. The engine light keeps coming on. The mechanic told mechanic the rocker arm in cylinder 3 was worn badly. I told used engines and sent them pictures and they’re trying to blame my mechanic for their bad engine. Save yourself the stress and don’t buy from used engines in Houston Texas.

Elena was very professional and…

Elena was very professional and courteous. She kept me informed on everything. I liked that they communicate with you.

Sarah Williams was very outstanding and…

Sarah Williams was very outstanding and helpful best customer service I ever had

Bad not good communication is terrible…

Bad not good communication is terrible this company not use this company

Miss Wilson was awesome keep on doing…

Miss Wilson was awesome keep on doing what you do to the best of your Ability thank again

I am very impressed with the services…

I am very impressed with the services that use Used Engines Inc. provided, especially, the services representative Alina Wilson. If I’m placing the order on the phone Mrs. Wilson get me updated through the entire process of my used transmission from testing to shipping to receiving. Herr excellence customer service and excellence. Communication skills represents this company with the upmost respect Sincerely Lt. Col. Angel Hernandez

The used motor performs very well.

This company is a scam...

The usedengine company, is a scam,, do not order anything from this company... When you buy an engine they will sell you one they'll send you a engine but it's not the engine you bought.. They will send you a different engine or transmission do not trust these people go to eBay and buy it off eBay...

I’ve ordered a motor and transmission…

I’ve ordered a motor and transmission from here I trust them . Elena is good it’s definitely not a scam it’s good businesses

Sarah was so happy on my order

Sarah was so happy on my order. No issues whatsoever

Ordered an 07 engine and asked for…

Ordered an 07 engine and asked for pictures in there description it showed 06 . I refused it and a few days later they said they found the correct year . I said ok . I asked for photos and the description was blurry . Then and engine showed up 3 days earlier than i planned . Good thing i was home to recieve it and I unwrapped it and it had 06 on it . I went through 3 months of arguing back and fourth . $1900 to them . $4000 to credit company because I had it financed . Junk engine still sitting in my yard . All I want is a refund and they need to go to jail for scamming people . 3 months and still no car sucks . And buisness needs shut down . Engine has a Crack in the block and leaking antifreeze . And looks very old . And like it has sat out in the weather for ever .

Customer service was excellent they was…

Customer service was excellent they was very helpful..will recommend to everyone....

Engaged with assurance as car purchased…

Engaged with assurance as car purchased on shipped. Great customer service currently being installed

Elena

Getting help from Elena was a very efficient and enjoyable service. She took care of all my car needs.

Elena was helpful and updated me on the…

Elena was helpful and updated me on the whole process

Ms Sarah Wiliams was very thorough with…

Ms Sarah Wiliams was very thorough with providing information about the service and company. I was grateful for her patience and knowledge. The process was longer than expected but it came together.

Poor communication and straight up lies.

I am furious with the situation about my order with Used Engines. If I could give zero stars I would. I originally was given a quote for two different engines, one with 123k miles for $2,200+ tax and another with 79k miles for $4,100+tax. I opted for the motor with 123k miles. The purchasing process was extremely easy and fast, the communication with Erica at first, and then Elena after the purchase was pretty good and fast… up until the motor arrived. Prior to the engine shipping i was told I would receive pictures of the engine to verify it before it shipped. I did ask for a copy of the VIN number from the donor vehicle just for my maintenance records and I was told that it would be too difficult for them to keep track of all the VIN numbers so they couldn’t provide it but I was assured the engine would be throughly tested prior to shipping. The engine arrived in a timely manner and the shipping company did a good job with no damage… however, the engine was NOT the same engine that i was sent a picture of, which was kind of blurry which i found odd and kind of a red flag. Comparing key features on the engine vs the picture, they obviously sent a picture of a motor that was in better exterior condition. On top of that, right on top of the intake manifold it had the mileage written on it… 176,383! I would have expected a motor being sold as 123k miles to be within a couple thousand miles, not over 50k miles over. Furthermore, after doing some initial investigating into the engine, it was obvious that the motor was not tested before being shipped, the coil pack screws had not been removed in quite a while as well as the spark plugs DEFINITELY not being removed in a very extended period. The engine also has the vin number stamped on the side and pulling up the car fax, the engine has even MORE miles on it, over 180,000!! While they were quick to respond and answer any questions I had while trying to take my money and before the engine showed up, now I am getting the run around after a month has gone by since bringing this situation to their attention. At the beginning of December 2025 I started speaking with a Daniel who said he was going to assist with the situation. A week later he said the warranty team has an engine with 132k miles they could ship out by the upcoming weekend. After that he kept saying “maybe today or tomorrow” that it would ship out and he would send me tracking info along with the VIN number of the replacement. Update: Jan 6 2026 and Daniel is now telling me that the warranty team has been reviewing the case and are trying to argue that the vehicle only had 146,000 miles in 2025, even though a simple VIN check proves it has double that. This company is an absolute joke and a scam! Still no resolution with them. Update: Jan 7 2026: was able to call the actual shipper on the BOL and they confirmed the mileage of the engine of at least 187k miles. Not sure where UE “warranty” dept is getting their “info” from.

They where great at communicating your…

They where great at communicating your order along with picture and call confirmation delivery was fast and simple

I was very happy with my experiences…

I was very happy with my experiences using used engines. I have been stuck for months trying to figure out what to do with a cat I am paying way to much on for it to not be working. They worked with me to find options that fit me where I am at. I really well and truly loved using this service.