Vape Royalty (vaperoyalty.com) has a 2.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 46% give 1 star; The business has replied to 15% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-08-10.
I have bought items from Vape royalty for close to 3 years. They have been amazing. My last order my uwell koko quickly developed a crack in the metal when the pod was. I emailed them and in less than 24 hours they sent out a replacement. The process was quick and easy, I just need to give them a quick description and send in a couple of photos. I will continue to be a vape royalty loyal customer.
I have been a customer of this vape company for a while, but my recent experiences have left me disappointed and concerned. Over my last few orders, I received products that appeared to be counterfeit, particularly from the well-known SMOK brand. I contacted customer support, and they did send a replacement; however, it turned out to be a counterfeit as well. I question their commitment to providing genuine products and standing behind their merchandise. I hesitate to recommend this company due to their questionable practices and lack of transparency.
Hello, Hi Bryan We apologize for the issue with your SMOK device. We purchase all SMOK products directly from SMOK so we can assure you that they are 100% authentic. We can provide a copy of the purchase invoice if you do not believe us. However, we have been seeing issues with SMOK's authenticity checker as they seem to not be updating their system with the new codes that they are putting on products. This is causing the verification system to say that the products are counterfeit. We do apologize for the inconvenience and the confusion
Vape Royalty is the premier online store for ordering vapes! After extensive online research, I found their site with the best deals on vapes. Their prices are unbeatable, and opting for the fastest shipping, I received my package in just 2 days, a day earlier than expected. They have a large selection to choose from as well! The variety of brands and flavors I ordered have all exceeded my expectations. I am now a loyal customer of Vape Royalty and have already recommended it to everyone I know. Thanks for saving me time and money! For a trustworthy source of vapes and savings, Vape Royalty is the place to go! They are hands-down THE BEST! **Living in Louisiana, where vapes are now banned, I had to travel to Arkansas to purchase them. However, I encountered no issues with Vape Royalty shipping to me. Many other sites do not ship to Louisiana, making Vape Royalty a convenient solution. Now, I can buy vapes without leaving my home!
They had all my vape choices on the website and give you refunds or reimburse you if your Juice or Battery is damaged. Top 2 Vape websites for sure. -Michael R
Customer service is friendly and helpful in getting the job done! For me it was a replacement for a malfunctioning vape. Thanks Christine!
I have been ordering from Vape Royalty for years. Great customer service, I'm very happy with the time of shipment. Would recommend them for sure.
had one vape that didn't work. They replaced it with proof pretty fast.
I’ve have been ordering for several months for this company and always good products and fast shipping. I had a vape that quit working right after I got it and figured nothing could be done about it. I emailed them and they had me send a short video of what it was doing and then they shipped me a replacement! I was shocked because it was just a defective disposable. Great company in my opinion.
ordered 6 tyson units. Never came . Contact support and they said to contact USPS , They charge you insurance for these issues and still they ask you to figure it out and keep your money. I wouldn't shop with this vendor as there are better ones out there that actually stand behind their service.
Hi Asif We are really sorry to hear about the issue with your shipment. It looks like your package was delivered to an individual at the address at 12:43 pm on January 13, 2024 in RICHMOND, TX 77407. The item was signed for by A A - which are your initials.
Ordered Vapes. 18 days later still nothing in the mail. Vape Royalty "customer service" keeps blaming the USPS. They even told me to contact them for reimbursement, knowing I can't get that. They say once they ship it, it's out of their hands. The SELLER has the responsibility to deliver a paid order. NOT the buyer. Do NOT trust this company!
Hi Lars, Sorry for the issue with your order and we do understand your frustration regarding the delayed delivery of your order. Unfortunately, during checkout, when given the option to add insurance to your package, it was removed. 😔️ If you had opted to pay for the shipping insurance which was $1. We would have re-shipped you this order no questions asked.
I’ve been a loyal customer for over two years spending $100/month at this company and haven’t had any problems up until now. I paid extra for fast shipping and my order was supposed to arrive December 29, well it shows that it’s been picked up from the post office that they sent it out from. It took them over a week to reply to my email since you can’t call them directly. Their reply was they would refund me or re ship my package. Didn’t offer anything else although I paid $18 for fast shipping and have $100 in shipping insurance. After going back and forth with a guy named Larry I have just decided to take my business elsewhere. I will be sure to let everyone in the cape community know about how they handle business!!! 😠
Hi Kat We apologize for the issue with your order. It looks like the carrier lost this package and you were refunded in full on Jan 10th - The day after you decided to leave us a 1 star review. Sorry again for the troubles and inconvenience. At the end of the day we did resolve your issue. Maybe you'll give us a try once more?
I've been shopping at Vape Royalty for 4 yrs. I have never had a bad experience. I get my products fast. It's always been high quality @ great prices. Keep up the good work!❤️
This company goes above and beyond any other vape company I've ever encountered I'm a loyal customer for life
The customer service is beyond exceptional! Vape royalty is so amazing! I didn’t realize that I forgot to click free shipping on a large order I was hesitant at first to say something thought to myself maybe not to worry about bugging them over something little but I decided to ask if I had done something wrong to receive free shipping then Christine replied promptly informed me of what I had done but comped for my shipping cost WOW! I’ve rarely encountered a company like this that care for you as like you are family wow! Vape Royalty is number one the best vape shop let alone a company that has the best values I hope all companies can be like 👍🏽 thank you so much sincerely a grateful customer for life 🫶🏽
They have been very fast and efficient about replacing any defective Vapes and most of them are not defective they are great and last a long time
Placed an order of more than 10 disposables and had a problem with some and contacted them thru their website, then thru email and Ive yet to receive a reply. They now want to say they responded the same day but that is not the case and they must have replied to the wrong email.
Hi Martin We apologize for the issue with your order. It looks like our customer service team replied to you on the same day that you reached out to us - Dec 15th. It looks like customer service would have warrantied these devices for you however you never replied back once we asked you to send a few video clips showing the devices were defective. Unfortunately we are unable to process a warranty claim without proof of any items being defective which is stated on our terms and conditions page which you agreed to when placing your order. We apologize again for the troubles and inconvenience. You are still more than welcome to send over the video clips and we will make a one time exception to warranty these devices for you since you are no longer within the warranty period.
Have been regularly ordering from VapeRoyalty since moving out of the "big city" where vaping products were more available to me. Every time an order of 20+ disposable vapes, and every time every single vape is accounted for. Not only that, but I recently had some issues with some of the products that I threw out, and even though I didn't have the products anymore and it was way out of my warranty window, their team has gone way above and beyond my expectation and their policies to make sure I'm a happy and repeat customer. Would definitely recommend VapeRoyalty to anyone.
I had a problem with shipping through USPS. It was shipped in a bag for 7 boxes of juice. So when I received it 3 out of the 7 were missing but it probably should have been shipped in their box because it was a small bag. Thank God for Christine in customer service she handled everything perfectly and got the replacements very quickly. Thank you Vape Royalty you have a great employee.
The support I received from this company was phenomenal. I had bought a tank, and some replacement coils for a friend's Christmas present. There was an issue with shipping, and the original package was lost. They responded quickly to the inquiry, and talked me through the process of filing a claim through usps, and resent the order. I appreciate them greatly, and I'll be going through them for my friends gifts from now on.
This is LITERALLY the BEST company! If you need to email them, they get back to you so fast and everyone of the employees are very polite and will do whatever they can to make it right and also there just to answer questions 😉 Everything I've ever ordered from them is really good. So if you want a good mod, juice and coil company, THEN PICK THESE GUYS! ABSOLUTELY THE BEST 👌
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