VapSolo was founded in Hongkong in 2013 , we have been actively seeking better alternatives to smoking. VapSolo has evolved into an innovative brand, beloved by young individuals forits unique and powerful products. We strive to be a positive force celebrating all things beautiful while inspiring people to pursue their passions. We are VapSolo, and the products we create are a reflectionof our passion.
Written by the business, not verified by us.
Is Vapsolo legit?
Vapsolo (vapsolo.com) has a 3.9 out of 5 rating on OK.one, based on 315 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 69% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 97% of negative reviews; 244 of them were added in the last 12 months. Last updated 2026-10-24.
Made a purchase about a month ago, and haven’t gotten it. I have emailed them many times, texted on whatsapp and no answer. I want a refund immediately.
Reply from Vapsolo2025-05-13
We’re truly sorry — due to a recent surge in business, our team hasn’t been able to respond to every issue right away. Please don’t worry, we are registering all problem cases and will handle them one by one.
Whether it’s a replacement or a refund, we will make sure to resolve it for you. You can leave your order number here, and I will start working on your case right away.
I asked 2 twins vapes and one of them was a wrong flavor. They said to me by whatsapp "Sorry, can we give you an extra one next time?". The next time (my last order) they said I should make my order and after they add an extra one. That didn't happen. Now I'm trying to do it again, and... no answer...
Reply from Vapsolo2025-05-13
We’re very sorry to hear about your experience and truly apologize for the inconvenience caused.
It’s absolutely not our intention to make promises we don’t keep. We understand your frustration, especially after receiving the wrong flavor and not getting the extra one as agreed. That should not have happened.
Please send us your order number, and we’ll make this right — whether by sending the missing item or offering another solution that works for you. We value your support and would like to regain your trust.
Looking forward to your reply so we can resolve this as soon as possible.
I order 20 boxses of the twins for 1500€
22 April and now it’s 7 may… I haven’t gotten any tracking number. They don’t answer email, telegram or WhatsApp.
I want my money in return og to send me the boxses.
Reply from Vapsolo2025-05-13
Sir, one of the products in your order is currently out of stock. I will immediately change it to another flavor for you and promise to send you an additional box as a gift. We apologize for the inconvenience, and thank you for choosing Vapsolo.
I ordered on 30th April, and it’s now 7th May — still no tracking number or any update. I’ve sent four emails and also messaged on WhatsApp, but haven’t received any response. This lack of communication is really frustrating. I hope you fix my problem soon
Also i didnt get a tracking code only like 5 numbers that dont even work
Reply from Vapsolo2025-05-13
Order 14932 is currently in the packing process at the warehouse. The system shows that some items were previously out of stock, but the out-of-stock products have now arrived. Once the packing is complete, the order will be shipped out. We will send you the tracking number once the package has been dispatched from the warehouse. Thank you for choosing Vapsolo.
You gave me the wrong tracking number and promised me 2 vapes because they arrived damaged.
I spent 1150 euros in 20 boxes of super and you provided me the wrong number.
The second time I placed an order I received two damaged vapers.
The WhatsApp contact always tells me to send them the order number and takes a long time to respond. Then they say the order has already been shipped and they can't add it. They haven't responded to me in two weeks.
I would like to show the scrennshot but I cant.
I will change my review when the problem is solved.
Reply from Vapsolo2025-05-13
We sincerely apologize for the delay. Due to a recent surge in business, our customer service team hasn’t been able to address your issue right away. Please don’t worry — we are registering each case and will resolve them one by one, with complimentary gifts included. Thank you for choosing Vapsolo.
Hola.
El domingo 27 de abril pedí 5cajas de 40000caladas, el número de pedido es:#14714
Ya me estoy cansando de escribiros tanto por whatchapp y por email.
Me podéis responder ya o decirme cuál es el numero de seguimiento que ya me estoy cansando y espero que no me hagáis estafado.
Gracias
Espero vuestra respuesta lo antes posible
Hello.
On Sunday, April 27, I ordered 5 boxes of 40,000 caladas, the order number is: #14714
I'm getting tired of writing to you so much on WhatsApp and by email.
You can answer me now or tell me what the tracking number is that I'm already getting tired and I hope you don't scam me.
Thank you
I'm waiting for the answer as soon as possible
Reply from Vapsolo2025-05-13
Sir, first of all, I must sincerely apologize. I’ve checked your order #14714 in our system and saw that you purchased 5 boxes of KingPro, correct? Currently, KingPro is selling extremely well, and the warehouse has temporarily run out of stock. We are in the process of transferring inventory from another warehouse, which should arrive in about two days. Once it arrives, we will ship your order immediately and include two free random products as a token of our appreciation.
Thank you very much for choosing Vapsolo!
Soon been 2weeks after my orders still no shipping or any form of update, on WhatsApp they left me on seen and n reply to email. Wouldn't recommend.
Reply from Vapsolo2025-05-13
We sincerely apologize for the delayed response due to the recent surge in order volume.
Moving forward, we will add more customer service representatives to better assist you.
Thank you for choosing Vapsolo, and we truly appreciate your understanding.
I ordered a couple of days ago, package is on the way
I ordered a couple of days ago, just a few items. I didn’t get a confirmation email so I tried to reach out on Whatsapp to get help, no response. However, the DHL app two days ago showed me a package that has been dispatched, I checked on the website using the tracking number whether the shipment is from Vapsolo, and it was. Now I’m waiting for it to arrive. I will update my review as soon as I get my order. I just wanted to give an initial feedback, so other people who also ordered recently can have an idea about the whole process.
Update: I received the items today (on the 5th of May), the package and the items were intact.
Reply from Vapsolo2025-05-15
Thank you for your feedback, and thank you for choosing Vapsolo!
I ordered cigarettes on April 10th, they sent me a tracking number but it turned out not to be mine and they don't believe me that it's someone else's tracking number, I sent proof, but support responds once a day or doesn't respond at all, I don't know how to trust them
Reply from Vapsolo2025-05-13
Sir, your order has been reshipped and has already been delivered. We have been continuously investigating the issue of the missing items, and our staff has been paying close attention to your information. It would be better to reply to you once we have results, wouldn’t it? Unfortunately, we were unable to determine the whereabouts of the items, so we had no choice but to reship the order to you.
I ordered 100 pieces, only received 50. Even the package weight was only 7.24 kg, which is clearly not 100 pieces, so they haven't even sent it. "Customer service" is not responding for the past 5 days on WhatsApp! Order number: #14422 It's like they are out of business?
UPDATE: They finally responded on messenger and via email too! Some of the items were not in stock apparently (why the webiste allowed it through, I don't know, and why they couldn't tell me earlier I dont know either), so they changed the out-of-stock items, and today I got a tracking number in email!
I recommend everyone to register on their website, that way the tracking number will be automatically sent via email. I will update again, when I receive the order.
Reply from Vapsolo2025-05-13
We sincerely apologize for the delayed response due to the recent surge in order volume.
Moving forward, we will add more customer service representatives to better assist you.
Thank you for choosing Vapsolo, and we truly appreciate your understanding.
I ordered a trial batch once, everything was fine. And this time I ordered a larger batch for 4000€ and 2 weeks have passed, I don’t need any tracking information, I write to support and they tell me to give me a screenshot with your can🤨 I ask what’s wrong with my parcel but they just don’t lose any answer, I just don’t know where to go, it’s just awful😭 I don’t have a store with empty display cases 14269,14270,14271 my orders
Reply from Vapsolo2025-05-13
Sir, I need you to provide a screenshot of the payment. There seems to be an issue with your payment, which suggests that someone else’s credit card may have been used without authorization.
I placed an order a week ago and still haven’t received a tracking number. No one is responding to me on WhatsApp anymore, and I’ve already sent 3 emails without receiving any reply.
Reply from Vapsolo2025-05-13
Order: 14593 has been shipped. DHL tracking number: 00340434660300061394. I sincerely apologize for the delay caused by the recent surge in orders. Thank you for choosing Vapsolo.
I haven’t received my DHL tracking number for a week now,
Reply from Vapsolo2025-05-13
The tracking information will be updated once the product has been dispatched from the warehouse. Thank you for choosing Vapsolo. Your DHL order number is: 00340434660300061394.
I have not got my package even tho it says it has delivered and in my mail box I checked and it was not there I checked again 6 hours later and it was still not there.
Reply from Vapsolo2025-05-13
We sincerely apologize for the inconvenience. After the package is marked as lost, please contact the courier to confirm the situation. If the package is missing, it’s possible that someone else has taken it. We recommend contacting the local authorities to handle the matter.
I ordered April 8th. I asked April 10th if there is already a tracking number. Support told me that the shipment will be made the next week. It is now April 18th, the friday of next week and i still have not recieved anything. Not my order and not even any tracking number.
Edit: I finally got a Tracking number, exactly 2 weeks after i ordered
Reply from Vapsolo2025-04-25
We sincerely apologize for the issues with your order. Due to a significant increase in orders, many products are currently out of stock, and we are working to address this issue. Additionally, the delayed responses due to time zone differences have been noted, and we have arranged for additional staff to handle communication more efficiently. Thank you for choosing Vapsolo. We are constantly improving our service, and we truly appreciate your feedback. Wishing you a pleasant day ahead! 😊
I ordered in february 5th and my package isn’t shipped, i wrote 10 emails and i didn’t get a respond
Reply from Vapsolo2025-04-16
Dear Customer:
We take your feedback very seriously and deeply apologize for the logistics delay and the problem of the tracking system not displaying properly. This is indeed not up to our service standards.
Regarding the 2-week delivery delay you mentioned, we have contacted the logistics partner for urgent verification (usually the time limit is 5-7 working days).
You can send the order number via WhatsApp, and we will manually synchronize the latest logistics track for you. We are optimizing the whole process experience. Thank you for your supervision. If you need further assistance, please feel free to contact the customer service specialist.
I ordered two weeks ago and my package still hasn't arrived. The email doesn't work, and no one responds to WhatsApp anymore. Very unprofessional, lots of lies.
Reply from Vapsolo2025-04-16
Dear Customer:
We take your feedback very seriously and deeply apologize for the logistics delay and the problem of the tracking system not displaying properly. This is indeed not up to our service standards.
Regarding the 2-week delivery delay you mentioned, we have contacted the logistics partner for urgent verification (usually the time limit is 5-7 working days).
We have contacted you via WhatsApp, and we will manually synchronize the latest logistics track for you. We are optimizing the whole process experience. Thank you for your supervision. If you need further assistance, please feel free to contact the customer service specialist.
They are scammers because I made the payment and they lie saying that I have not made any payment and I show the receipt and they have not given me the money or the vapers.
Reply from Vapsolo2025-04-25
Thank you for choosing Vapsolo. Please make sure to confirm that the payment was successful during checkout. Once the payment is received, the order will be generated and shipping will be arranged. Kindly double-check, and we wish you a pleasant day ahead!
I placed my order 5 days ago, and it still hasn't arrived. To make matters worse, they haven't responded to my emails. If you're a customer reading this, do yourself a favor and buy from another brand, VapSolo don't deserve your money
Reply from Vapsolo2025-04-16
Dear Customer:
We take your feedback very seriously and deeply apologize for the logistics delay and the problem of the tracking system not displaying properly. This is indeed not up to our service standards.
Regarding the 2-week delivery delay you mentioned, we have contacted the logistics partner for urgent verification (usually the time limit is 5-7 working days).
You can send the order number via WhatsApp, and we will manually synchronize the latest logistics track for you. We are optimizing the whole process experience. Thank you for your supervision. If you need further assistance, please feel free to contact the customer service specialist.
i was just wondering when will my order be shipped and arrived?
Reply from Vapsolo2025-04-01
Thank you for your order! Your package has been shipped via USPS, and the tracking number is:
USPS Tracking #: 9200190382010515857211
You can track your shipment here: USPS Tracking Link
The tracking details have also been sent to your registered email address ([Customer's Email]). If you don’t see the email, please check your spam/junk folder.
If you have any questions or need further assistance, feel free to reply to this email or contact us at [Your Support Email/Phone].
Thank you for shopping with us!
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