Vapsolo

Hello, we are very sorry for your feedback. Could you please provide your order number so we can verify the specific reason? If it is indeed our fault, we are willing to resend the item free of charge.

When you sent your message, it might have been during our customer service staff's break time, which is why we didn't reply immediately. Could you please tell me your order number?

Dear Customer, We’re really sorry for the misunderstanding! 🙏 Your message reached us at 6:00 AM China time, which is before our customer service hours (starting at 9:00 AM). As soon as our team started work, we replied to you right away that same morning 💨 Sometimes the time difference can cause a little delay, but we always do our best to respond as quickly as possible. Thank you so much for your patience and understanding 💚 Best regards, VAPSOLO Customer Service Team

Dear Customer, Thank you for your feedback — and I’m really sorry to hear that your Triple Pro seems to be running out faster than expected. I completely understand how disappointing that must feel, especially when you were expecting a much longer lifespan. To clarify, the 60,000-puff value is a theoretical laboratory estimate, measured under ideal and very controlled testing conditions (steady airflow, fixed puff duration, and no flavour switching). In real daily use, especially with stronger inhalation, longer puffs, or switching flavours, the actual puff count can vary significantly — sometimes quite a lot. This is something that happens across the entire industry, not only with Vapsolo products. r thoughts.

Dear Customer, we’re truly sorry for the delay and the inconvenience you experienced ☹️. From October 1st to October 8th, we had the National Day holiday in China, which caused slower shipment and customer service response — but it was not intentional. Your order #23803 was shipped on October 7th and is on its way to you. Thank you for your understanding, and we’ll make sure this does not happen again 🙏.

Dear Customer , We are very sorry to hear about your disappointing experience and fully understand how frustrating it must have been to receive a package with missing items. At VAPSOLO, we take every report seriously and always investigate thoroughly with our warehouse and shipping team. In your case, our records indicated that all 10 boxes were correctly packed and sealed before shipment. Unfortunately, without a video or photographic record of the unboxing, we were unable to verify the shortage and proceed with a refund or reshipment. This is not to accuse you of any wrongdoing — it's simply the process we must follow to ensure fairness and prevent potential abuse. That being said, we genuinely regret that this left you feeling unheard and unsupported. We appreciate your feedback and will review our policies to better handle similar cases in the future. To assist you further, please kindly provide your order number by contacting us at [email protected]. Once we have your order details, we will immediately look into the case again and do our best to help you. Thank you for giving us the opportunity to improve. Kind regards, VAPSOLO Customer Service Team

Dear Customer, Regarding the delay of your order, we offer a “fast shipping” option for customers who wish to receive their products sooner. Of course, you can also choose to wait for your original order to be shipped as planned. Additionally, we provide options for a refund or changing the delivery address. There is no requirement to purchase 10 items. You are free to choose the option that best suits your needs. Thank you for your understanding and support!

We’re very sorry, sir, for the unpleasant shopping experience. Due to a high volume of orders, some flavors are currently out of stock. The product you purchased is waiting at the warehouse for restocking. Once all the flavors arrive, we will send the package to the courier in one batch. After that, it will take approximately 3 to 7 days for the delivery to reach your shipping address. We sincerely apologize for the inconvenience, sir.

Sir, your order has already been shipped, and the tracking number is: CF903235720DE. Due to a high volume of orders and many customer inquiries, our customer service team may have missed your message. I sincerely apologize on their behalf. We're very sorry for the inconvenience, and thank you for choosing Vapsolo. Much appreciated!

Sir, currently Hungarian customs are slightly more lenient compared to 2024, but we still advise placing orders with caution. If a package gets held by customs, unfortunately, we won't be able to assist with the clearance. This would result in a loss for both you and us.

Sorry sir, some items in your order are currently out of stock. We are waiting for the restocking to be completed before shipping the entire order together. Our customer service team will contact you shortly. Thank you for choosing Vapsolo.

I sincerely apologize for the inconvenience you've experienced. After a thorough review, our records indicate that the package was marked as delivered on May 2nd. We kindly suggest reaching out to the delivery personnel for further clarification. If you did not receive the parcel yourself, there is a possibility it may have been taken by a neighbor by mistake or, unfortunately, stolen. If possible, we recommend checking any nearby security cameras for more information. Please rest assured that we are taking this matter seriously and will continue to follow up closely until we reach a satisfactory resolution for you.

According to our system, your order with tracking number UPS: 1ZH016096805262986 was delivered to the shipping address on March 5th at 7:00 AM. Please note that once an order is placed, we always ensure it is shipped and delivered. Sir, we kindly ask you to check the tracking information again.

Sir, we’re truly sorry to hear about your experience. However, the fact is that we do not ship any orders unless payment has been received on our end. Also, please understand that we have no reason to deceive you over a small order — that’s not how we operate. If the package encounters any issue before it reaches your designated shipping address, we always take responsibility — whether that means reshipping, refunding, or offering partial compensation, we will ensure the issue is properly resolved.

We're truly sorry to hear about your experience. Please kindly note that our promised delivery time of 5 days refers to 3–7 days after the package has been shipped from the warehouse, not from the date the order was placed. Also, please double-check whether your payment was successfully completed — if the payment failed and we did not receive the funds, we would not be able to process the shipment. In some cases, if an item is out of stock, we will wait for the inventory to be replenished before shipping the order out together. We kindly ask for your understanding and patience in such situations.

We're truly sorry to hear about your experience. Please kindly note that our promised delivery time of 5 days refers to 3–7 days after the package has been shipped from the warehouse, not from the date the order was placed，Additionally, your order is currently in an out-of-stock status. You ordered 10 boxes of Triple, and at the moment, our warehouse does not have sufficient stock available. Once the restocking is completed, we will ship your package immediately. We sincerely apologize for the delay, sir, and I will arrange a partial compensation to make up for the waiting time.

After placing an order, we always ensure the package is shipped. If a package is lost, we are committed to resolving the issue through compensation or reshipment. We do not have any cases where an order is placed and simply not shipped. Sir, please confirm whether your payment was successful and send your order number to our customer service so we can help check the status of your order.

Thank you very much for your trust and understanding, sir. Usually, when the shipping interval is this long, it means the warehouse is out of stock. During this period, your goods are generally waiting in the warehouse to be restocked and then shipped to you together. Thank you for choosing Vapsolo.