VITAstir® (vitastir.com) has a 4.0 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Health & Medical and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 20% of negative reviews. Last updated 2026-08-10.
If I could give them zero stars I would! Horrible customer service experience. Nobody answers the phones. Nobody responded to my emails requesting cancellation. I placed an order, then realized shortly thereafter that the shipment would come when we are gone on vacation. I immediately emailed to request cancellation. I placed several phone calls, which were not returned by anyone. I sent several emails to request cancellation, none were returned. I also started the chat with a nurse feature, which they suggest, two times, and was never replied to. Finally today someone emailed me at 2 AM to say the order could not be canceled. At 7 AM I received a shipping notification. Clearly they could have canceled the order since it had not been shipped yet. This is a complete scam!
Reply from VITAstir®2026-04-09
Julie,
Upon checking, we have been answering your emails within 24 hours and your medication went out immediately.
You requested cancellation once your order was already shipped. As per our policy, once the order is shipped, there is nothing we can do.
B
Brm · 4 reviews · Experienced 2026-03-13 ·
★★★★★
Poor customer service
No problem with fast shipping or product but I checked the box that said one time purchase and 3 weeks later, I received an email that another bottle was being sent. Before they shipped it, I contacted them that I didn't want it and they sent it anyway. Customer service was not only very rude but unprofessional and refused to split the cost with me, which would have been a fair compromise.
Reply from VITAstir®2026-04-09
We cannot find a customer by name Brm.
M
MO · 1 review · Experienced 2026-03-01 ·
★★★★★
poor customer service
The product was shipped quickly and works well for me. HOWEVER I have attempted to contact them 4 times for
additional information and I not received any response or acknowledgement.
Very helpful gave great instruction, I asked for a different dose because I had already done the semiglutied got an answer right away I was very pleased.
This place is legit, probably one of the only legit places for tirzepatide. Worth the price of knowing I am not going to be starving and spending all my cash on takeout! Plus the staff is wonderful! Thank you for the continued success of weight loss and my best health ever!
Company is nice and nice supportive staff...however the medications never worked after 6 month of trying their GLP1 for weight loss...I actually finished the 6th month 2 lbs heaver then when started 6 months prior. Something wasn't working with their compounding process of the meds they sent me unfortunately.
Prompt service vitastir has been excellent and helpful with my major weight loss adventure. 60 lbs lost since I have started the program. I feel great lab tests are excellent with blood pressure consistently 120/80.
