Vitestyle

We’re genuinely sorry that you feel this way, and we would like to assure you that your case is not being dismissed with a “standard” response. We understand your concern about not receiving the product, and we absolutely want to resolve this properly, whether that means locating the shipment, arranging a replacement, or issuing a refund if necessary. Recently, both our production workshop and support team were closed for an extended holiday period, which caused delays in processing and responding to messages. This was not intentional, and we sincerely apologize for the lack of timely updates during that time. Please contact us directly via our official support email with your order number so we can prioritize your case and provide a clear resolution as soon as possible. Public review threads limit the details we can safely discuss, and we would much prefer to resolve this directly with you. We are committed to ensuring every customer either receives their order or is properly refunded according to our policy. Thank you for giving us the opportunity to make this right.

We strongly disagree with the claim that our business uses “fake” contact information, and we’d like to clarify the situation for transparency. Your order placed on 12/1 was shipped and successfully marked as delivered on 12/19 by the carrier, which confirms that the parcel reached the address provided at checkout. Any issues after delivery unfortunately fall outside our direct control once a package is confirmed delivered. Our business operates online-first, and our official customer support channels are clearly listed on our website. During peak seasons, we temporarily prioritize written support (email and messaging) to ensure all inquiries are documented and handled properly. Using Facebook Messenger as a support channel does not mean our business is illegitimate. It is simply one of the communication tools we offer. We did communicate with you regarding the delivery status and replacement inquiry. However, since the order was already confirmed delivered, a replacement was not guaranteed under our policy. You later chose to pursue a PayPal dispute, which PayPal resolved independently according to their own review process. We take accusations of fraud very seriously and stand by the legitimacy of our business, our shipping records, and our published policies. We remain committed to improving communication clarity and response times, especially during high-volume periods. Thank you for sharing your experience.

We’re truly sorry to hear about your frustration, and we understand how upsetting this experience must have been. However, we’d like to clarify a few important points for accuracy and transparency. According to our records, your order was processed and shipped with tracking information provided. The delivery address used was the exact address submitted at checkout. Once a parcel is marked as delivered by the carrier, it indicates that it has reached the destination provided. Unfortunately, shipping carriers do not allow us to redirect or retrieve parcels delivered to an incorrect or different address. Regarding communication, we did respond to your initial emails with the information available from the carrier. We sincerely apologize if there were delays afterward, as we experienced a high volume of inquiries during that period, but we did not intentionally ignore or “ghost” any customer. As for the billing name, “Nature Green” is our registered payment descriptor used by our payment processor, which is why it may appear differently on credit card statements. This is clearly stated in our billing policy and does not indicate any form of misrepresentation. We always aim to resolve issues fairly and encourage customers to reach out directly so we can assist based on verified order details. We remain open to reviewing your case again if you contact us through our official support channels. Thank you for your feedback. It helps us improve our service moving forward.

Thank you so much for sharing such kind and detailed feedback. We’re delighted to hear that you were impressed with the craftsmanship of the crocheted doll and that your sister loved the gift — that truly means a lot to our handmade team. We also appreciate your honest comments regarding our response time and delivery. We sincerely apologize for the delay, especially with express shipping, and we’re actively working to improve both communication and delivery speed. Thank you for your patience and understanding, and for giving us the opportunity to make things right. We truly value your support. Vitestyle

Thank you very much for your detailed and honest feedback. We’re truly glad to hear that you were satisfied with our customer service and that our support team was able to assist you. We sincerely apologize for the longer-than-expected delivery time, especially since you selected express shipping. Your experience has been noted, and we are actively working with our production and logistics partners to improve delivery efficiency in the future. We appreciate your understanding and are happy that the voucher could partially make up for the inconvenience. Thank you again for your support and for helping us improve our service. Vitestyle

Thank you so much for your kind review! We’re really happy to hear that your orders went smoothly and arrived exactly as expected. Providing a consistent, hassle-free experience is always our goal. We truly appreciate your support and look forward to serving you again in the future! Please be sure to check your email, as we’ve sent you a small gift as a token of our appreciation. 🎁 We hope to continue serving you and providing even better experiences in your future purchases. Warm regards, Vitestyle Team

Thank you so much for your continued trust and kind feedback! We’re really happy to hear that you’ve been satisfied with the quality of your orders and that the products matched what you saw on our website. Your support truly means a lot to us and motivates our team to keep delivering the best experience possible. If you ever need any assistance or have feedback to share, please don’t hesitate to reach out. We look forward to serving you again soon! 💙 Vitestyle

We’re sorry to hear that you feel disappointed, and we’d like to clarify a few important points. Our products are custom handmade items, which means production time can be longer than standard mass-produced goods, especially during peak seasons. The delivery timeframe shown on our website does not include production time, which can vary depending on order volume. Once a tracking number is issued, its updates are controlled entirely by the shipping carrier. Delays or limited tracking visibility at certain stages are normal and beyond our control. We do not ask customers to pay for any tracking services. Email is our official support channel, and our team does respond to customer inquiries. Due to a large number of daily orders and messages, phone support is not always available, as we must ensure fair support for all customers, not just one individual. If you would like us to investigate your case properly, please contact us via email with your order number, and we will be happy to assist you. We remain open to resolving this matter with you.

Thank you so much for your kind words and for taking the time to share your experience with us! 💙 We truly appreciate your trust and support, and we are very happy to hear that you were satisfied with our customer support and international shipping. We always strive to provide the best possible experience for every customer, and feedback like yours is a great motivation for our team. Please be sure to check your email, as we’ve sent you a small gift as a token of our appreciation. 🎁 We hope to continue serving you and providing even better experiences in your future purchases. Warm regards, Vitestyle

We would like to clarify that all refund requests and after-sales support are handled only via email, as clearly stated on our website. Unfortunately, during this period, our customer support team experienced a high volume of messages, which may have caused delays in our response. We sincerely apologize if your emails were missed or not answered promptly, this was not our intention, and we take full responsibility for the inconvenience. Regarding the product, our items are handcrafted, and some designs use printed decals applied to the product rather than being hand-painted. While the overall appearance may vary slightly from website images, we understand that this may not have met your expectations, and we are truly sorry for that. We kindly ask you to contact us again via our official customer service email, and we will gladly review your case and assist you with a refund according to our policy. Our goal is always to resolve issues fairly and respectfully. Thank you for sharing your feedback, and we hope to have the opportunity to make this right for you

Thank you very much for trusting and choosing to shop with our store. We truly appreciate your support and kind feedback. Your satisfaction means a lot to us and motivates our team to keep improving our products and services. As a token of our appreciation, you will receive a 30% discount coupon for your next purchase. Please kindly check your email to find the coupon. We look forward to serving you again. Have a nice day.

At the time, due to a technical issue with our payment gateway, the only available option to process a full refund was to open a dispute through the payment platform used for the transaction (such as PayPal or your credit card provider). This is a standard procedure handled directly by the payment platform and not by our store. We made every effort to guide you through the dispute process step by step, as we were unfortunately unable to issue the refund without an active dispute. We fully understand how inconvenient and frustrating this process can be, and we sincerely apologize if our instructions caused any confusion or additional stress. Our goal has always been to resolve this matter as fairly and efficiently as possible. If you are still open to it, we kindly encourage you to contact us again so we can continue assisting you and work toward a resolution. Thank you for taking the time to share your feedback.

Because our payment gateway is currently experiencing an issue, we must have ask you to open the case to receive a full refund. The dispute would be opened with the payment platform you used (PayPal or your credit card provider), not with our store. This is a standard process that allows the platform to review the transaction and issue a refund if applicable. We are truly sorry that your experience did not meet your expectations. We would like to clarify that we have already guided you step by step on how to open a dispute in order for you to receive a refund, as this was the only available solution due to system limitations at that time. Unfortunately, we are unable to complete the refund on your behalf without a dispute being opened through the payment platform. We completely understand how frustrating this process can be, and we sincerely apologize if the instructions were unclear or caused any inconvenience. Our intention has always been to help you resolve this matter as fairly and quickly as possible. However, if you are still willing, please feel free to contact us again, please kindly provide your order number via email so that we can proceed with the payment for you because our payment gateway is now back online and payments can be processed successfully.

We are truly sorry to hear that your experience did not meet your expectations. Due to a technical issue with our payment gateway at the time, the only possible way to process a full refund was by opening a dispute through the payment platform used for the transaction (PayPal or the credit card provider). This dispute is handled directly by the payment platform, not by our store, and is a standard procedure in situations like this. We did our best to guide you step by step on how to open the dispute, as unfortunately we were unable to issue the refund without it. We completely understand how frustrating and inconvenient this process can be, and we sincerely apologize if the instructions were unclear or caused additional stress. Our intention has always been to help resolve this matter as fairly and quickly as possible. If you are still willing, we kindly invite you to contact us again so we can assist you further and work toward a resolution. Our payment gateway is now fully operational, and payments can be processed successfully. Please kindly share your order number via email so we can proceed with the payment for you. Thank you for taking the time to share your feedback.