WatchCheck (watchcheck.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-10.
Me and my vintage Tank Louis had a great experience with WatchCheck! The process was super smooth, communication was clear, and the whole thing felt easy and stress-free. I got original replacements back fast, like 8.5 weeks later, and will definitely use WatchCheck again!
Reply from WatchCheck2026-02-25
Thank you so much for sharing your experience, Amber. We're so happy your Tank Louis received the care it deserves and that the process felt easy and reassuring. We look forward to servicing your next timepiece!
D
Deb · 1 review · Experienced 2026-02-07 ·
★★★★★
I sent my husband’s Daytona to…
I sent my husband’s Daytona to WatchCheck and it was such a smooth process. They sent me updates and were so kind when I would check in, which is unheard of when servicing your watch directly with the brands. I felt like my watch and my concerns were taken care of by professionals who just love watchmaking. Sending my Speedmaster next!
Reply from WatchCheck2026-02-25
Thank you, Deb! We're so glad your husband's Daytona is back in great shape and that the process felt seamless. We look forward to caring for your Speedmaster next!
J
John · 4 reviews · Experienced 2026-01-18 ·
★★★★★
Update: 4 months - no watch.
It is now been over 12 weeks since watch check has received my watch which is an omega mark two chronometer that needed a very simple repair of it replace replaced crown and gasket. Is now apparent that watch had my watch for over two months before even looking at it because they did not inform me that they even needed to order extra parts until after two months at which time they also charge me an additional $356 on top of the $1200 they charge for the service for the parts two weeks after that they informed me that the parts were ordered and that the repairs were going smoothly and then as of today, January The 19th. I have yet to receive my watch and I’ve now been informed that the parts in fact were not ordered or received. To summarize watch check has now have my watch for over three months watch check has either been completely misinformed or miscommunicated or been purposefully deceptive about the actual process of what’s going on with the watch and to reiterate, even further they have now had my watch over three months. It is not repaired and it has not been returned to me.
This is an update. It is now February 4. I have yet to receive my watch. I’ve now been in receipt of multiple conflicting messages about whether parts have been ordered or when and now I’ve been told that the parts perhaps were ordered, but they did not arrive and they are having to order parts again the what follows is a formal demand for resolution sent to the company on this date February 4th, 2026:
To Whom It May Concern,
This correspondence serves as a formal demand for immediate resolution regarding my Omega watch that was entrusted to WatchCheck for remote service in early November 2025.
As of today—nearly four months later—I remain without my property, without a completed repair, and without a credible or consistent explanation for the delay. Despite repeated inquiries and multiple support tickets, it has become apparent that:
• My watch was not meaningfully assessed for approximately the first two months after receipt
• Parts were not allegedly ordered until early January
• I am now being told, over a month later, that those parts have still not been received and that WatchCheck is “attempting to reorder”
• No documentation, tracking, manufacturer confirmation, or substantiation of these claims has been provided
This pattern reflects, at minimum, negligent handling, failure to perform services within a reasonable timeframe, and lack of good-faith communication. At worst, it raises serious concerns regarding custody, chain-of-possession, and misrepresentation relating to my property.
To be clear: I entrusted WatchCheck with an expensive Omega timepiece under the reasonable expectation of competent service, transparent communication, and timely return. That expectation has not been met. The continued retention of my watch without substantiated progress or verifiable status now constitutes a material breach of your obligations.
Accordingly, I hereby demand the following within ten (10) calendar days of receipt of this notice:
Written confirmation of the current physical location and condition of my watch
A documented service status, including proof of parts ordered from Omega or authorized suppliers (dates, references, or confirmations)
A definitive timeline for completion and return
OR
Immediate return of my watch in its current condition, fully insured, at WatchCheck’s expense
If WatchCheck is unable or unwilling to comply, I will proceed without further notice to pursue all available remedies, including but not limited to claims for breach of contract, negligence, conversion, and bad-faith business practices, as well as complaints to consumer protection authorities and formal legal action.
You are further directed to preserve all records, communications, internal notes, shipping logs, and third-party correspondence related to my watch, as these may be relevant to future proceedings.
I would strongly prefer to resolve this matter promptly and professionally. However, continued delay, obfuscation, or non-responsiveness will be interpreted as intentional and will be treated accordingly.
I expect a substantive written response no later than ten (10) calendar days from today.
Reply from WatchCheck2026-01-29
John,
On behalf of WatchCheck, I want to sincerely apologize for the frustration this service experience has caused. The is not what we strive for, and we regret that this has been your experience. When we received your watch on November 10th, our team immediately began sourcing the necessary parts. The process took longer than we had anticipated, and we should have communicated that more clearly along the way. Throughout December, we tried to share updates on our findings and the recommended replacements, but unfortunately we weren't able to connect with you. It's understandable that during the holidays, connecting with customers can be more challenging. We're glad we were able to speak with you on January 5th, at which point you confirmed the replacements, and we ordered the parts right away. We also want to acknowledge our recent attempts to reach you via phone and email over the past two weeks. These were simply to keep you informed and answer any questions you might have. We completely respect your choice not to speak with us, and we appreciate your patience. We are now waiting for your parts to arrive from Omega. The moment they do, we will complete the service and proceed to quality control, a series of tests to confirm your watch is performing to both factory and our standards before returning it to you. Our goal is always to complete a full service with case restoration within 8 weeks, but sometimes we fall short, whether due to delays, complex movements requiring additional labor, or vintage pieces. We regret that your watch has been in service longer than anticipated and we look forward to returning it to you as soon as possible.
D
Dan Lundquist · 10 reviews · Experienced 2026-01-05 ·
★★★★★
THEY SET THE STANDARD
THEY SET THE STANDARD! Absolutely everything — everything — is First Class! I give them ⭐️⭐️⭐️⭐️⭐️⭐️ period.
Reply from WatchCheck2026-02-10
Thank you Dan! This is so wonderful to hear! We'll always be here and ready to provide exceptional care for all of your timepieces!
A
Alberto Angulo · 1 review · Experienced 2025-12-21 ·
★★★★★
Omega Speedmaster 321 calibre (ST105.003.65)
After several years, I decided to have my "old friend," an Omega Speedmaster 321 caliber (ST105.003.65), serviced. My first choice was WatchCheck. I have the watch back home now, and I can tell you I was a little worried about the spare parts since this watch is very old (I bought it 58 years ago) and wasn't working very well. The service took a little longer than expected due to replacement parts, but there was nothing to worry about; these people took care of everything and delivered a watch in perfect condition, like new. I am very happy with their service and their attention to detail. They kept me informed about the progress of the maintenance every step of the way. I highly recommend them and will definitely use their services again in the future.
Reply from WatchCheck2026-02-10
Thank you so much for your kind feedback, Alberto. This means everything to us and we sincerely appreciated your patience while we sourced specific components, to ensure your Speedmaster performs flawlessly for years to come. We hope to be your service provider for every timepiece that you wish to restore!
M
Mike from Wellfleet · 4 reviews · Experienced 2025-11-09 ·
★★★★★
Watch Check did exactly what they claimed, with great communication
I decided to use Watch Check based on articles and reviews. The process was exactly as described, and the communication was great for my Rolex Datejust which has great sentimental value.
In the case of my watch, the reversers needed replacement at an additional charge, which was reasonable, so I approved it. The service took a bit longer than originally planned, but this was due to their testing and subsequent return to the service technician for additional adjustment. It's reassuring that their testing and recalibrating isn't just lip service...they want to assure the watch is working correctly.
The bottom line is that the watch is performing perfectly, and literally looks new.
Reply from WatchCheck2025-12-10
Thank you for taking the time to share your experience, Mike. Ensuring every timepiece is carefully serviced, tested, and properly recalibrated, if necessary, is always our top priority . We're so glad our process gave you confidence and peace of mind. We look forward to caring for your next cherished timepiece!
A
ADAM DAVIS · 1 review · Experienced 2025-10-19 ·
★★★★★
A Father's Legacy
I brought a '70s Girard-Perregaux watch I inherited from my father to two different Swiss watch shops, and both refused to work on it, saying it wasn’t worth their time because it was vintage. I then reached out to WatchCheck, and not only did they accept the job, they made the entire process incredibly easy—including insured shipping. They kept me updated throughout the service and even provided a two-year warranty when the watch was returned.
I’m extremely happy I chose WatchCheck. Now, every time I look at my watch, I’m reminded of my father. It means a lot.
Reply from WatchCheck2025-12-10
Thank you so much for sharing your experience, Adam! We're honored to have had the opportunity to care for your father's timepiece and are thrilled to hear that the service was exceptional. We're grateful for your trust and delighted to have been part of preserving this cherished timepiece for you.
Earlier today (date of this review), I received my watch back from WatchCheck and everything is excellent. Furthermore, I am extremely satisfied with the customer service and communications involved in having my watch serviced by WatchCheck. The entire process and result is perfection at its best.
I will certainly use WatchCheck again whenever I need to have one of my watches serviced. Furthermore, it is my utmost recommendation to anyone who needs their watch serviced to use WatchCheck.
Reply from WatchCheck2025-11-06
Thank you so much for your wonderful review, Allison! At WatchCheck, we strive to make every watch service straightforward, transparent, and handled with care, from start to finish. Knowing that our approach resonated with you reinforces why we focus so much on clear communication and thoughtful service. We look forward to supporting you with all of your future watch needs!
Came back like new. It took a while, but they did have to order parts. It was well worth the wait though. I will be sending my other TAG watch in soon.
Reply from WatchCheck2026-02-10
Thank you Nigel, we really appreciate your patience while your parts were being sourced, and we're thrilled to hear your watch is performing beautifully. We look forward to welcoming your other TAG soon and providing the same level of care and attention.
I could not be more pleased with the service I received from your company! I was blown away when I received my watch back.WatchCheck deserves praise as the premier company for servicing watches. First-class treatment every step of the way!
Reply from WatchCheck2025-09-17
Thank you for your kind words, Rodger! Our team takes pride in providing meticulous care and transparent service, and it's wonderful to know it made such a positive experience for you. We truly appreciate your trust in us and hope to provide our services again for you in the future.
D
David · 1 review · Experienced 2025-08-11 ·
★★★★★
Excellent customer service!!
Each person I emailed and spoke with about my Rolex were fabulous! Excellent service and excellent communication. Got my watch back much sooner than expected and highly recommend them.
Reply from WatchCheck2025-09-17
We're so glad to hear that our team was able to provide clear communication and a seamless experience for your Rolex, David. It's wonderful to know our service exceeded your expectations, and we appreciate your recommendations!
Q
Que · 1 review · Experienced 2025-08-04 ·
★★★★★
Watches feel brand new!!
My girlfriend and I both had watches that needed a bit of attention.. her vintage Gucci and my Tudor Black Bay. WatchCheck took care of them beautifully. The service was top-notch, communication was clear, and both watches now feel brand new.
Reply from WatchCheck2025-09-17
We're thrilled that both your Tudor and your vintage Gucci are performing beautifully after service. It means a lot to us that you appreciated the care, attention, and communication throughout the process. Thank you for trusting WatchCheck with your timepieces!
P
Phil Joubran · 1 review · Experienced 2025-08-07 ·
★★★★★
My watch turned out like brand new
My watch turned out like brand new. Thanks Gregory for making my experience so easy. You guys are the real deal.
Reply from WatchCheck2025-09-17
We're thrilled to hear that you're so pleased with the results of your service! Our team takes great pride in making the process seamless and ensuring every timepiece looks and functions its best.
Z
Zach Smith · 1 review · Experienced 2025-08-04 ·
★★★★★
Hands Down Best In Service (A+)
Hands down this group of folks are the best! Always in constant contact letting me know where my watch was throughout the entire process. I could not be anymore pleased with this company they make you really feel as if you are family.
Reply from WatchCheck2025-09-17
We're so happy to hear this, Zach! Our team makes a lot of effort to keep every customer informed and feeling like part of the WatchCheck family. Thank you for trusting us with your timepiece - it's wonderful to know the care and communication we strive for made such a positive impression.
K
Kyle · 3 reviews · Experienced 2025-07-08 ·
★★★★★
Used WatchCheck to service my daily…
Used WatchCheck to service my daily wear, an IWC Portugieser. I usually bring it to a boutique, but I wanted to try something new. Loved the experience. The concierge team was thoughtful, the process is well executed, and the result was flawless
Reply from WatchCheck2025-09-17
Thank you for sharing your experience, Kyle. It's wonderful to know that trying something new with WatchCheck was a positive experience for you. We hope to provide our services again for you in the future!
O
OTTO DAHLØ PAULSEN · 2 reviews · Experienced 2025-07-29 ·
★★★★★
Found WatchCheck through a friend
Found WatchCheck through a friend. Sent in a Royal Oak that was long overdue. I liked how they kept me posted along the way. The pricing was fair, and I got the watch back about a month later running perfectly!
Reply from WatchCheck2025-09-17
We're so glad our updates kept you informed and that the service met your expectations. Thank you for choosing WatchCheck!
I’ve been putting off getting my Omega serviced for years because I didn’t want the hassle. WatchCheck made it almost too easy. Received their kit, shipped it out, tracked it the whole way, and now it’s back on my wrist running like new. 10/10.
Reply from WatchCheck2025-09-17
We love to hear that servicing your Omega was easy and hassle-free! I's wonderful to know your watch is back on your wrist running like new. Thank you for trusting WatchCheck with your timepiece!
A
Adrian Auke · 1 review · Experienced 2025-07-28 ·
★★★★★
Thank you!
I don’t usually write reviews, but this team deserves it. I sent in my father’s vintage Breitling Navitimer that hadn’t been running for decades. Not only did WatchCheck get it working, but they respected every detail I asked for.. I opted for no polishing as per the recommendation of their concierge team, just function on the movement. Very satisfied with the service.
Reply from WatchCheck2025-09-17
Thank you for sharing your experience, Adrian. We're so glad to hear that your enjoying your father's Navitimer again! It means a lot to us that you appreciated our attention to detail and recommendations, while bringing the movement back to life.
A
Alex · 4 reviews · Experienced 2025-07-09 ·
★★★★★
Great service from start to finish
Great service from start to finish. Truly couldn’t ask for more informed and available folks to guide someone through this process.
Greg’s call after everything was serviced just to make sure I was happy with everything was truly the icing on the cake ! Cheers
Reply from WatchCheck2025-09-19
Thank you for sharing this feedback, Alex! We're thrilled you had a seamless experience and appreciated the follow-up from our Director of Service, Greg. We hope to have the pleasure of providing our services for you again in the future!
b
bruno luglio · 1 review · Experienced 2025-06-06 ·
★★★★★
The concierge was attentive and quick…
The concierge was attentive and quick to respond. Really appreciated the system for shipping and receiving the watch back and my watch came back perfect. The downside of it was the delay. My watch was delivered 4 weeks after the initial estimated timeline with little information on why it was delayed. Overall it was a really good experience, besides the delay.
Reply from WatchCheck2025-09-25
Thank you for sharing your experience, Bruno. We're so glad your watch came back in perfect condition and that our concierge team made the process smooth for you. We really appreciate your patience with the delay and will continue working on keeping our customers better informed. We hope to work with you again!
