WatchRepair.net (watchrepair.net) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has not yet replied to negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-10.
I did my due diligence on researching a quality fine watch repair center.
I unfortunately didn’t do as well in the past and I paid for it.
However when I learned of watchrepair.net I researched them fully.
I am happy to say that I have found a quality repair center for all my watches.
Jeff communicated with me and kept me informed every step of the way.
The security of the watch was superb to and from.
I waited for a couple of weeks before leaving a review to see how the watch performed.
Ascetically the watch returned cleaned and polished.
The only down side in my opinion was the cost of the servicing but when you have watches such as this you shouldn’t be looking for bargain shop prices.
Overall I would give them 9 out of 10 and I only take the point away because of the cost. But I will definitely use them for all of my watch servicing from now on.
S
S. Tucker · 2 reviews · Experienced 2024-07-23 ·
★★★★★
Highly recommend them for watch repair service
At first, I was very hesitant to send my watch to an unknown location. I worried that I may not see it again. However, the service was wonderful, the communication was excellent and timely, and my watch came back in beautiful condition. I would recommend this service to anyone who values their watch and has received subpar service in the past from local repair shops.
Excellent customer service-great communication. They took very good care of getting my watch repaired.
S
Steve Carlton · 1 review · Experienced 2024-07-11 ·
★★★★★
Big thanks to Elena for explaining the…
Big thanks to Elena for explaining the process, thanks to Jeff for keeping me informed, and to Mark for helping me track the package the day of delivery. I spoke to him and 5 minutes later my watch was there. My watch looked like it was brand new when I opened the package. I would highly recommend watchrepair.net.
C
Carl Sauer · 1 review · Experienced 2024-07-10 ·
★★★★★
Turn around was what I expected
Turn around was what I expected and the watch came back looking like new. Very good communication, no surprises,
Will recommend to friend’s and family.
D
Dan Sullivan · 1 review · Experienced 2024-07-03 ·
★★★★★
Excellent service for my antique Rolex
Excellent service for my antique Rolex. Fast, secure, and dependable shipping.
T
Tom N. · 3 reviews · Experienced 2024-06-17 ·
★★★★★
Excellent Experience - Tag Heuer Repair
I was panicking when I noticed my beloved Tag Heuer watch had moisture inside the crystal. Franticly trying to find a trustworthy repair shop here in the Las Vegas area, I came across the outstanding reviews for WatchRepair.net. The whole process from estimate to final delivery was a breeze. The watch was back on my wrist in a couple of weeks and I couldn't be happier. Thank you!
B
BB · 1 review · Experienced 2024-07-11 ·
★★★★★
Rolex President Review
I sent my Rolex President to Jeff a few years ago. I was very pleased with the quality of work and excellent communications with Jeff. I just sent my wife’s Rolex Ladies President. It came back in new condition and Jeff again did excellent work. I wholeheartedly recommend Jeff should you require any service work on your Rolex. A+++!
B
Brian R · 2 reviews · Experienced 2024-06-24 ·
★★★★★
Great service on my 21 year old Omega Seamaster
The whole process for servicing of my Omega Seamaster 2254.50 was done very professionally. Jeff personally explained everything that needed to be done to bring the watch back to factory new standards. I had not had this watch serviced correctly in the 20 years that I’ve owned it. Now, it is running as it should be running and basically looks brand new. I highly recommend Jeff’s watch service.
R
Russell Breher · 1 review · Experienced 2024-06-30 ·
★★★★★
This is the 5th watch I've send in for…
This is the 5th watch I've send in for overhaul/service. 3rd Rolex. The 4 prior went well. This one a Rolex Date Oyster Perpetual went horrible. From the beginning their treatment of me was like a red headed step child. Jeff talked down to me during every conversation and now does not have the temperament to be a Rolex repair service. Jeff had more reasons why something could not be done. Instead of having one point of contact I was dealing with 3 people all who did not know what the others were doing. Sorry to say, this will be the last watch I'll ever send to them. EVER! My vintage watch which was 100 percent water resistant is now not water resistant. Totally unsatisfactory!! I'll bet a dime to a doughnut Rolex would have made this Water Resistant as designed and known for! Lastly, finally he Jeff sent my watch back 2 Day service which turned out to be a week until I received! Common man the money I paid to have this watch service/overhauled and he Jeff could not spend another buck two ninety eight to send it OVERNIGHT was insulting to say the least. I'll only send my watches to ROLEX where they are not a bunch of HAS BEEN Old folks who shouldn't be working on any Swiss watches much less Rolex.
*** In reply or response to your message, Before I bought this Rolex Oyster Perpetual Date watch, I had them show me the numbers from the case to verify the serial number and model and more importantly ***** I had them do a pressure check on this watch before I bought it. It was without question water resistant and have since went swimming and snokling. So the obvious question is how did it become not water resistant? Was it pressure tested? Or are you and your company being extremely conservative on water resistance?'m not bragging, however I've owned too many to count of Rolex and other fine Swiss watches before I even tried your service. What can be done? I don't buy any watches that are NOT WATER RESISTANT. SO IM AT A LOSS. WHAT DO YOU RECOMMEND?
I would be remiss if I didn't write this, first they do an impeccable job on detailing Rolex watches. Best in the business. Their mode of operandi on sending out a package both outgoing and incoming are all ready to go with everything included. Very respectable way of doing business. All of the watches they have worked on Rolex and other fine swiss watches have been done with due dillegence, beyond reproach! I'm just anal about water resistant. Only becase at 65 I can forget about taking a watch off before introducing a watch to any water and moisture. There are times that I'm in water or in the shower without thinking and now I have to be extremely careful. I like this review because to shows to what degree their work ethic is Jeff I will call next week and you and your loved one also have a beautiful, blessed and healthy Independent Day.
Respectfully Russ
Reply from WatchRepair.net2024-07-03
Russell, I am very sorry that you were not satisfied with your experience this time around. You have been a good customer over many years. I tried calling you after receiving this review to apologize and see if there was something more I could do to satisfy you.
I certainly should have done a better job setting more realistic expectations. Your Rolex watch is a Model 1500, and based on the serial number it is from 1970. The caliber is a 1570 which Rolex as a company stopped servicing years ago.
We have one watchmaker that still works on these older vintage models. Your watch came in on 5/17/24 and was finished a sent back to you on 6/8/24.
As for your complaint about us not spending the extra money to overnight you back the completed watch....not sure how to respond. We paid to send it back UPS 2nd Day Express and it was insured for $7,000. The cost we paid for shipping was $54.87. We do not typically pay for overnight shipping.
Please give me a call and let me know what I can do to make this right. I really do take pride in going the extra mile of every customer. Clearly, this could have been handled better. Please also know that we stand behind our work fully. So if you have any issues with the watch during our warranty period, please let me know. Respectfully, Jeff Herman, President
Reply to your reply....I can try to make a custom gasket and identify where moisture can get through. We have already replaced all the seals, the crystal, the crystal gasket, etc.
With that being said, I can't "Guarantee" that it will remain water resistant and the challenge is if moisture gets into the watch and we need many parts to repair....the problem is that some of the parts for 1570 caliber movement are difficult or near impossible to source. One way or the other you would still need to be careful. Just because a watch is water resistant today...doesn't guarantee it will be tomorrow or the next day!
Happy 4th of July. Please just give me a call on Monday.
Jeff Herman
S
Scott Reynolds · 1 review · Experienced 2024-06-04 ·
★★★★★
great communication
great communication, repair done sooner than promised,
T
Thomas Di Loreto · 2 reviews · Experienced 2024-06-12 ·
★★★★★
The service was everything that I hoped…
The service was everything that I hoped for. The communication was excellent. I was kept apprised of the status of the repair and so far I am completely satisfied with their service.
R
Robert Chugden · 1 review · Experienced 2024-05-30 ·
★★★★★
Great Job!
Jeff did a great job repairing my submariner, for much less than Rolex wanteed to charge. The highly secure shipping that he uses is reassuring and the turnaround time was just a few weeks. I will definitely use Watchrepair.net again.
H
Harold Segal · 2 reviews · Experienced 2024-05-22 ·
★★★★★
Watchrepair.net did exactly what they…
Watchrepair.net did exactly what they said was next. No sudden up charges and stayed in contact along the whole process. All my concerns were answered quickly.
Will continue to use them in the future.
H Segal
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RUSSELL H · 2 reviews · Experienced 2024-05-17 ·
★★★★★
Second Watch refurbished to like new…
Second Watch refurbished to like new condition. I have found my Watch repair specialist for all my time pieces. Thank you WatchRepair.net team.
G
George · 3 reviews · Experienced 2024-04-04 ·
★★★★★
Done Perfectly,…
Initially I tried another company and their price to fix two Rolex's was beyond ridiculous
When I called WatchRepair.net immediately I knew professionals were at hand.
The watches were fixed perfectly and additional items done at no cost,
Very professional company. Excellent communication with Jeff. My Omega was returned like new condition on time. We recommend WatchRepair.
M
MARK ALAN TRANK · 2 reviews · Experienced 2024-05-17 ·
★★★★★
Exceptional service on my Omega…
Exceptional service on my Omega Seamaster 300 Chronograph. It was pretty beat up when I sent it out for service but Jeff and his team did great work and it looks amazing and is working flawlessly. Highly recommend Watch.Repair.net for service and repairs.
R
Richard H · 2 reviews · Experienced 2024-04-11 ·
★★★★★
It was very fortunate that I found…
It was very fortunate that I found WatchRepair.net. The quality of the repair of my Rolex was exceptional as was the customer service. I highly recommend them as professional and dedicated to their craft.
M
M Boye · 1 review · Experienced 2024-02-16 ·
★★★★★
Excellent service and communication
Excellent service and communication. I was nervous about mailing my Rolex. But with the GPS tracker and overnight service I’m no longer concerned.
I highly recommend and will definitely use their service again.
Thank you!!
