WeddingWire (weddingwire.com) has a 1.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 92% of reviews are 1 star, a relatively high share; The business has replied to 12% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-08-10.
This platform has been a big waste of time. After months of being harassed by this company I finally gave in to all the pressure tactics they use in sales (i.e. cutting prices in half to get you to sign the contract). It's temping but don't do it! Most of the leads are scams, the others don't reply. When pitching the sale they'll tell you "This business in your area received __ leads just last year, if you book even a fraction of that you'll break even" NOT TRUE. I swear they generate 99% of these "leads" that come through. Save your time and money and advertise through local sources.
I have had several years' worth of dealings with Wedding Wire. I paid for a year of advertising with them, and had over 100 inquiries that way. But only one booking. (my normal booking percentage is above 50%, so this is a testament to the low quality leads).
Once you decide you will no longer pay, they think of every way they can hurt your business, including charging your card without your permission, silently changing user terms so that you are automatically renewed for another year of advertising without notifying you, and then charging 'overdue' fees if you change your credit card on file.
It also seems that once you stop paying them, they will delist or blacklist you and remove even the regular (free) services available to other nonpaying vendors.
Dealing with them is frustrating, and all the customer service staff are quick to blame you (the user) rather than politely inquiring about the issue. They also blatantly lied about their success (WW told me some really fantastic booking numbers that a local wedding vendor had had with them; I got in touch with said vendor, and they confirmed those numbers were a lie)
It's just a terrible experience overall, and it's a shame that they are otherwise a useful service to folks looking for wedding vendors, who do not know how vendors are treated.
I would never recommend them to any other wedding vendor.
Their business practice should honestly be illegal. It's unethical at best, and infuriating to deal with. Their customer service/"account management" team keeps rotating account managers without notifying me, so I've had to deal with multiple people on multiple occasions.
I haven't gotten a single quality lead from this platform. Every single one of them is unresponsive, and I have received several spam inquiries of people trying to fish and scam for information. TheKnot/WeddingPro/WeddingWire refuses to let me cancel or provide a refund.
I will NEVER trust this company or hire them for ANY services EVER again.
You pay a fortune to advertise. Then you get scam messages, ghosted, and it leads you to wonder why. Well no matter what price point you pay (they have tiers) after a couple inquires it give them 5-8 more suggestions for vendors to reach out to in the same category. So if you are tier one paying a ton of money, you still get thrown in the mix with the 5-8 others who don’t pay as much as you do.
They scam you when it’s close to renewal time or if you complain. I noticed it every time.
When I asked why they give more suggestions they said Netflix has the same business model. Which was comical to me. How is it even comparable? When I spend $20 a month of course I want to know all of the videos that compare to what I just watched that’s why I’m on the platform. That is NOT why we pay so much to advertise with wedding pro.
I’ve had a glitch on my account for over a year. They combined my company with another and removed all of the reviews I had.
Huge price hike this year. No notice of increase they just charged the card even though I’m not in contract with them.
Wedding wire send fake leads they promise many things before taking money once money is given thr attitude change,so pls don't register wt them .
Ansh is main culprit earning from others hard earned money he will pay for it.
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Bonnie Marie · 8 reviews · Experienced 2024-02-12 ·
★★★★★
Another Trap in a Lucrative Industry
I have been a WW vendor for over a decade with two different businesses in the wedding industry. Initially, when it was owned and run by Sonny Ganguly, customer service was wonderful and I gladly paid the 600 euro yearly fee for a premium page. Then Sonny moved on and the Knot took over. Vendor services now is non-existent, it is very hard to get answers to disputes and problems we face, but what is worse is that once you sign up, you no longer have control over your own business image unless you close the business and send them proof. You cannot eliminate YOUR OWN PAGE from their platform. I know, I know, we need to read the fine print. Kind of like Facebook and Instagram I guess .... I thought WW wrould be better ...
As of today (at least for my business) I am getting spammed and scammed as fake vendors are setting up pages and tagging us in 'real' weddings. I wish I could get out of this horrible trap, but at least I can warn others here at Trust Pilot.
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Ryan K Jones · 2 reviews · Experienced 2024-02-08 ·
★★★★★
I was a loyal customer for 4 years
I was a loyal customer for 4 years. They went up 30% WITHOUT notifying me and charged my card. They don't care about their vendors. At all. No apology, no admitting of doing wrong. Don't do it.
C
Chris Rakes · 2 reviews · Experienced 2023-12-01 ·
★★★★★
Not worth the money for Travel Vendors.
Ever since The Knot taking over, it generates zero leads. Very expensive for vendor listing and reaping no return.
p
pauleen c · 1 review · Experienced 2023-12-02 ·
★★★★★
I wish there was a way to review ZERO
I wish there was a way to review ZERO. I get monthly charged a huge amount and in return I get absolutely nothing . No clients. No deals. It’s an absolute disappointment. I would suggest all the photographers NOT to sign up with this company . They are going to take your money and give you nothing in return .
M
Michael Cottrell · 2 reviews · Experienced 2023-09-01 ·
★★★★★
Stay away from this company at all…
Stay away from this company at all cost. I do not recommend the Weddingwire if you are a vendor looking to grow your business. You are better off spending your money elsewhere.
T
The Iconic Memories · 1 review · Experienced 2023-11-10 ·
★★★★★
Bad attitude towards to the all coustomer
Im Akhil
Myself running a wedding company named Iconic Weddings.
Im sending this email to let your company know that recently i recieved a call from a person named Ansh from this phone number +91 7428383937 who told is a staff of 'Wedding Wire' .This person was showing a bad attitude towards me and my company by raising his voice against me for no reason.Is this how you guys let your staffs behave to your customers and how do u guys expect us to join your platform.I had a plan to join Wedding wire bit due to this issue im doubting whether ill have to face these kind of issues from your support side in future.
Soon hoping for a reply message from Wedding wire team whoever is responsible to address the company to your clients
S
Stephen Johnson · 2 reviews · Experienced 2023-11-06 ·
★★★★★
They could care less about their vendor…
They could care less about their vendor relations, you can not get decent help, they do not uphold their end of commitments, and fail to provide renewal notice but then charge you anyway as a vendor. They are absolutely horrible and the quality of leads has been less than desired. A complete waste of advertising and marketing dollars.
This is the most unethical company that I have ever worked with. Since merging with the knot, they show an utter disregard for their vendors. I couldn’t get any help from my representative until I stopped payment on my card. Then, they showed some interest in my problem. I sold my business and still owed them for several months, so I wanted to just change my account over. After 5 months, they finally did it. My rep said I had to sign a new contract and the quicker I did it, the sooner they could get my new account up. I told her that I did not want to renew and she said that it would not extend my contract. After the two months remaining on my contract were up, they had charged me $700 more b cause I didn’t cancel during the proper time frame. I don’t even do weddings anymore. This story should serve as a warning to anyone considering their advertising. They are an immoral corporation full of greedy and immoral people. .
M
Mario de Santis · 4 reviews · Experienced 2023-11-01 ·
★★★★★
Don't trust this Company
Don't trust this Company. They send requests randomly, and potential couple are not interested to your services as they have not seen your works. So this is a waste of time and a waste of money for both clients and vendors.
R
Roy Niedfeldt · 1 review · Experienced 2023-10-01 ·
★★★★★
False leads and numbers
They literally send you almost zero buisness. We have had 55 or so couples send generic messages to have 1 answer. We think they are falsifying facts and leads. We have some proof of it and are going to start a class action lawsuit as the reviews on here from all these other companies seem to say the same. Send any proof you have to us just look us up on the internet we are MKE hall in Milwaukee Wi. We cant post our contact info on here. We will be reaching out to each one of you. Anyone reading this review dont use them. They are beyond terrible.
J
Joshua Litt · 1 review · Experienced 2023-09-18 ·
★★★★★
THEY STINK!!
Do not, I repeat DO NOT PAY WEDDING WIRE FOR ADVERTISING! They make it very easy for customers to simply get a huge amount of estimates without actually looking at your company profile. Even though I have a price list, every request I get is a pre-written Wedding Wire request for a price. Lazy clients go to Wedding Wire to send out bulk estimate requests and and are looking for unrealistic dirt cheap prices. Don't waste you time or money. They also adivised me to set up a fake wedding to get phots, so you are competing with that as well. They are a JOKE!
s
scottyg · 2 reviews · Experienced 2023-06-08 ·
★★★★★
This company has earned the title Scam…
This company has earned the title Scam ..Their agents lie to you to get you into a 12 month contract. Joshua Feil repeatedly lied to me directly saying that they would not lock me into a 12 month contract, stating that "We would not force you to be on our site if you did not want to be". I asked at least 5 times and he assured me that this would not happen, he described a "try it out to see if you like it". When no leads came in for awhile, I called back to cancel, as he promised I could. Unfortunately, his phoine number changed, he was no where to be found, no one would call me back. I noticed an email saying I had a new account manager "Lissa Bouldin", I thought that I would be able to explain the situation to her but, she only replied with "I don't believe he would do that". Basically she called me a liar and refused to do anything. Held up for this Josh guy, I got frustrated and just figured I'd try to make the best of a bad situation, I will admit that I have had a few leads, not sure exactly, maybe 0-2 jobs in 6 months. Billing had an issue and called me right away, after me stating the same to this person, they ignored me and just wanted a payment. I have thought of persuing legal action, still am.
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Rick Edwards · 1 review · Experienced 2023-09-08 ·
★★★★★
horrible customer survice …
been trying to speak with someone for over 5 days to cancel no one has returned my email or called it has been five days
S
Stanislav Nemashkalo · 1 review · Experienced 2023-08-30 ·
★★★★★
erasing years of dedicated work spent collecting valuable reviews in the blink of an eye.
I raised concerns about the sudden price increase from $1500 to $3500 per year. Despite expressing my inability to pay such a substantial amount, they proceeded to delete my account, erasing years of dedicated work spent collecting valuable reviews in the blink of an eye.
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Blazer Fan · 2 reviews · Experienced 2023-06-11 ·
★★★★★
It's rare that I resort to writing…
It's rare that I resort to writing scathing reviews, but my experience with WeddingWire has compelled me to share my discontent. This platform, which promises to be an ally for those navigating the often stressful realm of wedding planning, fell dramatically short of its promises and failed to deliver on almost every count.
First and foremost, the information and statistics they shared during the sales process were, to put it bluntly, misleading. They painted a rosy picture of success and reliability, which in reality turned out to be a mirage. Such deceptive marketing tactics raise serious questions about their credibility.
Moreover, when faced with genuine concerns and issues, their response was abysmal. I reported fraudulent contacts, expecting swift action and a rectification of the situation. Instead, I was met with a wall of silence and indifference. It's appalling that a company, which thrives on the trust of its customers, would be so dismissive of their genuine grievances.
Furthermore, the support mechanism they purport to offer is practically non-existent. My account manager, who I was told would be my point of contact and support, disappeared after the sale. Later, I found out they weren't even with the company anymore. This lack of continuity and transparency is unacceptable for any service, let alone one that deals with events as significant as weddings.
In summary, WeddingWire's services are overshadowed by their misleading marketing, lack of genuine customer support, and a seemingly indifferent attitude towards genuine issues raised by their users. I'd urge potential users to think twice before getting entangled in what might end up being a frustrating and fruitless endeavor.
