WeddingWire (weddingwire.com) has a 1.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 92% of reviews are 1 star, a relatively high share; The business has replied to 12% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-08-10.
We selected a vendor from wedding wire to book a venue for our wedding
We selected a vendor from wedding wire and tried to book that venue with the vendor but the vendor was unprofessional and unresponsive. I wrote a review about that vendor on wedding wire and wedding wire removed it saying that they only accept the review if you had a contract with the vendor. The purpose of their website is to help couple in wedding preparations and if we had a problem with vendors in that process and point it out they dont accept that. They just support vendors on their platform as they get money from them and dont care about the customers. I would not recommend wedding wire cause if any thing wrong happens they support their vendors and not customers cause their revenue comes from the vendors.
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Fred Davoli · 9 reviews · Experienced 2023-07-13 ·
★★★★★
A Great Marketing Tool!
The support and help I received from Heather D. on the Wedding Wire was outstanding and Wedding Wire gave me the results I needed to take my business from a commissary start-up to being one of the largest catering companies in Jacksonville, Fl.
I need a lot of guidance and she could not have been more patient and helpful.
It was absolutely worth the investment and I will always be grateful to heather and Wedding Wire for their help in making my business a success!
Thank you for your hard work, Heather!
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Becca · 1 review · Experienced 2023-07-11 ·
★★★★★
What a huge waste of money
What a huge waste of money! We have been a vendor for almost a year now and have gotten zero sales, the “leads”they send almost seem fake and never respond to you. They make you sign a 12 month contract just to keep your money because they know you would want to cancel after a few months. I have not talked with any vendor who has ever made money with them. You might as well use your money on Facebook ads or google ads. They pray on small companies and promise you the moon. I’m telling you stay away!!!
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Michael Winship · 4 reviews · Experienced 2023-07-01 ·
★★★★★
Simply The Best!!…
WW is our #1 "go to" for all our advertising.
SO easy to navigate the site as well as a wonderful source of info for all inquiring wedding couples to be.
Keep us the great work!
Mike Winship
Owner Charleston Wedding Planner LLC
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Larissa Van Der Vyver · 4 reviews · Experienced 2023-06-27 ·
★★★★★
Absolutely TERRIBLE. Bad customer service.
Absolutely terrible for a vendor! Not only do you not get booked, it is terribly expensive, not making it your worthwhile. On top of that, they make it DIFFICULT to cancel. There is no "deactivate account" button. You have to email in support letting them know you want to cancel, only for them to talk you into keeping it, over and over again having the conversations. Despite you letting them know that you want to cancel over and over again, they will keep charging you. They have the dumbest rules about canceling. STAY AWAY.
Reply from WeddingWire2023-07-10
Hi Larissa, We completely understand your concern. All of our advertising packages require a one-year commitment to ensure a consistent experience for couples, and to ensure that our Pros have the opportunity to be seen by engaged couples at all stages of the planning process. If you would like to further discuss ways to optimize your Storefronts for success, feel free to contact our Support team at [email protected] or 877-331-7752.
Out of the blue, without any notice they cancelled our account. For 7 years we shared our weddings photos, collected over 60 reviews. We trusted them with all our material and today they do not answer any emails. We called their support number and got told someone will call us back. (Never happened!). DO NOT TRUST THEM WITH YOUR BUSINESS, WE LOST 7 YEARS!!!
Reply from WeddingWire2023-07-10
Thank you for leaving a review! We would like the opportunity to talk and investigate your feedback further. If you wouldn't mind sending us a personal message with your business details, we will be happy to get in touch and discuss this matter with you further! Thank you and we look forwarding to speaking with you soon.
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Aster · 1 review · Experienced 2023-06-13 ·
★★★★★
Borderline scam
Borderline scam! I am running the studio trying to get more costumers. Of course initially Sales rep promised multiple leads a week based on my studio location and other factors. Half a year later and I have a zero business from them. When I email them all they come back to me is that I am locked in 12 month contract. It is disgusting how unethical they operate.
My suggestion to them is to be more costumer oriented and less greedy instead of giving some cliche response to this review.
Reply from WeddingWire2023-07-10
Hi Aster, thank you for taking the time to share your feedback. Our advertising commitments are currently for 12 months because our most successful advertisers have found that when they begin their partnership with The Knot/WeddingWire, they need at least 12 months to build a successful Storefront, build up reviews, build a market reputation and attract and book business with engaged couples throughout the course of entire planning cycle. We would appreciate the opportunity to connect you with a member of our account management team to discuss your account with you further, so if you could send us a private message with your business details at your earliest convenience, that would be greatly appreciated!
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Vineyards Country Club · 2 reviews · Experienced 2023-06-14 ·
★★★★★
Vineyards Country Club & Wedding Wire
I work closely with Heather D. on the Wedding Wire, she does an outstanding job of ensuring our business utilizes all of the features of the Wedding Wire, the way it was intended to be optimally utilized.
There were areas on the site, that weren't being used correctly she kindly and professionally pointed them out and has guided us to success. We don't have enough good things to say about Heather and The Wedding Wire. The upfront investment may initially be expensive, but well worth your investment.
Thank you for your hard work, Heather!
Reply from WeddingWire2023-06-16
Hi there! Thank you so much for taking the time to write a review. We really appreciate it and love to hear from pros like you!
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Jo Grey · 2 reviews · Experienced 2023-06-02 ·
★★★★★
Pay Close Attention to the Complaints
No need to repeat what's been said already, but I'd like to suggest checking your contract. Make sure you actually "checked the box" for auto-renewal. Trust your own eyes.
This site and other like it add worlds of confusion, stress and distrust to people making weddings. Vendors have spent hours at a time on their WW product pages, perfecting their sales pitches, posting and updating photos, videos, pricing, packages, discount offers, etc. WeddingPro (WeddingWire & TheKnot parent company), on the other hand, encourages shoppers to ignore this info by giving them the care-free ability to spam out generic, counterproductive, pre-worded, ambiguous inquiries to dozens of vendors, requesting the same info they could find on the site. No effort is made for them to move forward with consultation, commitment and planning. It stretches out the entire process unnecessarily and gets vendors and shoppers nowhere fast.
Follow-up reveals that so many of these inquiries go out with few or no shoppers remembering who they contacted or why. This generates thousands of messages WW can call “leads,” even though they contain no individual interest or useful event info. After that, WW can blame the uncertain nature of advertising as the reason vendors can’t book anything.
Interestingly, WP admits their weddings average 100 guests or less and take anywhere up to 2 years to shop. This only encourages indecision and price-comparing, rather than committing to a deserving vendor as soon as you can, negotiating a reasonable price and finally getting things done.
As for the vendors that claim success with WP, most did so on their own, establishing these sites as their main platforms for display and client contact. Hundreds of researchers have already found WP to be more expensive, yet less effective than a well-designed website and managed social media, which are more direct and within your control.
Notice the company’s review responses. All rubber-stamped, NEVER offering refunds, compromises or friendly contract termination and very often requesting your identity. Their bread & butter is contract obligations, not wedding vendor promotion.
Messaged a few months ago to inform the company that when my contract expires I do not wish to renew. I ws told at the time that it was too early to cancel... THE CONTRACT ONLY SAYS YOU HAVE TO CANCEL NO LESS THAN 5 DAYS BEFORE THE CONBTRACT EXPIRES. They also kept giving me the run around about a phone call that was required to cancel??? Also not mentioned in the contract, however I did call and talk to support and she assured me that there is a note in my file that says I do not wish to renew... Today I was charged for the new contract..... I am pissed they had ample time to get everything figured out.. . I will be emailing and calling until this gets worked out and I am reimbursed for the contract I specifically stated I do not wish to enter..
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Tasha Owen · 1 review · Experienced 2023-05-15 ·
★★★★★
The foundation of my marketing success.
With over 14 years of wedding photography as my business I cannot say enough about how The Knot has been the foundation of my marketing, and I have not been disappointed. I average about 40 to 55 weddings a year, and about %85 of them is from leads generated by The Knot.
Being in a HCOL area there is a wide variety of photographers for clients to choose from and advertising with The Knot has made my job easier. Wedding shows are time consuming and expensive, and for me, I have a much better return with my leads from The Knot.
My account representative has always been prompt with getting back to me and with answering questions. They are knowledgeable about the markets and I appreciate the feedback I receive when discussing the best strategies for my marketing.
The reviews are a important foundation for me. I will be honest, I’m not sure where the perception that less than stellar reviews are removed. I once had a 3 star…I know…not the end of the world…but I really wanted it removed. Not possible….but the advice I received on how to deal with the review proved to be exactly the correct way for me to proceed.
These have been challenging times to be in the ever-changing world of the wedding industry. Thank you to The Knot for helping me navigate with success and confidence in my marketing choices.
DO NOT SIGN UP! I’m in tears just writing this!! This was one of my BIGGEST mistakes I made as a new business owner! I was lied to regarding my option to cancel services. I asked the representative who assisted me for my initial consultation would I have the option to cancel! Her exact response was “we never have anyone who wants to cancel” and then she proceeded to speak on the leads, turn over, and how hot of an area I live in for the particular service I was offering. I told this woman that I was COMPLETELY NEW just started my business in February. She then told me that I do have that option to cancel! But again wouldn’t want to! Their calls are not recorded because I believe I was contacted from her cellphone! And was told I had to abide by the contract that was sent to me, that I was not asked to sign nor review! Nor even told about! It was attached to one of many emails they sent to me upon me signing up!
Long story short I requested to cancel my subscription in less than a month after signing up. I can’t afford it, I had 0 Leads! No more that 4 views to my storefront at the time (which were my friends who went to check it out). And I had paid for my listing to be shown at the top of the listings rotation!
I’ve done my homework on everything else regarding my business! But I was quick to jump with signing up for this platform, thinking they were a honest company! But they are not! DO YOUR research on this company! Especially regarding how leads are populated and can be a huge waste of time! Because you’ll end up getting no response! Because most likely it was a mass lead interest sent to everyone!
I don’t even want a refund! I just want this subscription canceled! Now I will have to pursue further actions to attempt to fix this situation! This has really put weight on my back as a new business owner! I hate that I ever trusted this company!
Reply from WeddingWire2023-05-30
Hi Mercy, thank you for leaving a review. We'd like to learn more about your specific situation and make things right. If you wouldn't mind sending us a private message with your business details at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you!
The Knot and Wedding Wire are horrible. They lure you in with insinuations of all the leads you'll get, how much traffic they get, etc. But it's all lies and false promises, and they'll never outwardly promise anything, they're very careful with their wording, but it is heavily implied that you will get leads. The leads are all fake, people never respond, never book you. They 100% take advantage of small businesses and trap them in contracts.
Reply from WeddingWire2023-05-30
Hi Elyssa, thank you for taking the time to share your feedback. We're always looking for ways to improve the experience of Wedding Professionals using our sites and we value your input. We would like to learn more about your experience with us and make things right. Please send us a message with your business information so that we can get in touch. Thanks!
Oh my Gosh Danielle was so amazing to work with. She was knowledgable and answered all of our many questions with patience! We are excited to get to and be able to work with her!
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Jessica · 3 reviews · Experienced 2023-05-15 ·
★★★★★
Auto renews contract without consent
Upon signing up a year ago-- the sales person did not take no for an answer. Ultimately, the customers on the site never book, never respond are are extremely cheap despite the salesman saying my rates were low and could be raised for my area. I regretted signing up for the contract almost immediately. I have two months left, I log in to see my billing end date only to find out they have already renewed me for another year without my consent for 20% more. Were they ever going to tell me? I sent an email but have low hopes they will be honorable and cancel my account after seeing the terrible reviews. I cannot afford their service and it is not worth it regardless. I will be changing banks & removing all my cards. Small business beware of the knot & wedding wire.
Reply from WeddingWire2023-05-30
Hi Jessica, thank you for taking the time to share your feedback. We're always looking for ways to improve the experience of Wedding Professionals using our sites and we value your input. If you would like to share any additional details regarding your experience, feel free to contact [email protected] or 877-331-7752.
Responsiveness to vendors is non-existent. I would never treat a customer of mine the way they treated me. It is very difficult to contact anyone for help and I had to wait three hours for a call back. I had to beg someone to answer my email and when they did, they gave me wrong information. Would never advertise with them again.
Reply from WeddingWire2023-05-30
Hi Cindy, thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. Please reach out to [email protected] so that we can learn more about your experience and make things right.
WeddingPro/the Knot worldwide is a company that told me it would result in millions of customers and foot traffic to my site "more than anywhere else on the internet". I saw other wedding vendors I knew were on the website, and when I asked the salesperson, she said that in order to be on the website you have to pay monthly. I trusted the sales employee and believed her so I signed up for the service, seeing friends I knew on there must be paying as well. Upon 4 months with zero views (aside from my friends and family whom I asked to leave reviews on the site) and zero sales, I realized that they had been misleading me. After talking to several friends *after* (my MISTAKE) they told me they do NOT pay to be on this website, that they were just on it UNPAID. Of the “millions of visitors” they promised me, in the entirety of my payments, I have received only 48 storefront views, and 40 of those were my friends and family whom I asked to visit the site to make reviews for me (the names are there to prove it on their website and a past email I have written to my friends urging them to go onto my site). The website and “services” are a scam and services have certainly NOT been rendered. I called to ask to terminate their services on January 1st 2023. I did not ask to be reimbursed thus far, but I did ask to cancel the rest of my contract. She said they said they will not let me cancel and was greatly unhelpful, like a robot that has zero empathy for someone, but she did admit that the services aren’t working well for jewelers OR AT ALL. I am one of the only hair comb brands on there and I know my product is stellar after 10 years in business. I tried to talk more to plead with them to end this sad way of taking advantage of a small tiny business. They have threatened to take me to a collections agency and I receive a daily email with them telling me to pay them.
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Laura Mary · 1 review · Experienced 2023-04-11 ·
★★★★★
They Remove Negative Reviews
Did you notice if you look at a vendor on weddingwire verse other wedding sites, you don't see the negative reviews? WeddingWire controls the reviews for their vendors and will omit factual honest reviews that are negative. This is a site my friends said "do not use for your wedding planning, its not as good as the others" I should have listened!
Reply from WeddingWire2023-04-18
Hi Laura, thank you for leaving a review and bringing this to our attention. Our Policy team is a neutral third party between our reviewers and our wedding professionals that determines which reviews should be edited, remain on the site(s) as they are, or removed. The outcome of all dispute inquiries are determined by our Policy team based on our Terms of Use. If you would like to learn more about our policies, please email [email protected].
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Chelsea Leialoha · 1 review · Experienced 2023-03-28 ·
★★★★★
Don't advertise with this company!
Don't advertise with this company!
I advertised with them for one year and have received ONLY spam messages. The customer service is extremely rude and they do not care to help you, they will continue to just redirect you to your account manager.
My account manager LIED to me about pricing over the phone and is now not returning my emails or calls at all. I have been trying to cancel my account with them for days now and they are not helpful, they are threatening to involve collections even though my contract is expiring.
This company should not be in business and I hope other vendors will continue to post their negative experiences. I have seen over 1500 negative reviews of WeddingPro from just the pat 3 month alone.
Very disappointed, angry and unfortunately will have to get my attorney involved. Luckily I have an attorney on retainer but I feel horrible for all of the other people who have had to pay collections just for canceling their account, even when the contract was already up.
Don't get involved with this company.
Reply from WeddingWire2023-04-05
Hi Chelsea, we’re sorry to hear that your experience was frustrating and did not meet your expectations. Thank you for letting us know about this. Your feedback helps us do better. We'd like to learn more about your specific situation and make things right. If you wouldn't mind sending us a private message with your business details at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you!
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Sydney Berman · 1 review · Experienced 2023-03-27 ·
★★★★★
DO NOT USE - DANGER TO SMALL BUSINESSES
unprofessional, uncaring, rude team. did not support our business, have very predatory practices. we went so far as to speak with business insider about it (google it) - they are horrible people to work with and really took advantage of us and many other small businesses.
Reply from WeddingWire2023-04-05
Hi Sydney, thank you for sharing your feedback with us. We would like to learn more about your experience in order to improve the experience of Wedding Professionals using our sites. If you wouldn't mind sending us a private message with your business details at your earliest convenience, it would be greatly appreciated. We look forward to
