The company delivered a wrong plant and…
The company delivered a wrong plant and demanded payment with threating messages. Super weird behavior.
About Well Potted Plants
Data updated- Website
- wellpottedplantsae.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 0% (0/56)
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Is Well Potted Plants legit?
Well Potted Plants (wellpottedplantsae.com) has a 1.2 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 93% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
No Product Delivery no Refund
I placed an order with WellPottedPlants.ae (Order #23615) on 3 February 2026 for AED 100. The order was not delivered. I have followed up multiple times via WhatsApp, email, and their website contact form. Initially, I was informed that refunds could only be processed after 21 days. After this period, I was advised that the refund would need to be handled through my bank. My bank has confirmed that a refund cannot be processed without authorization from the merchant, which has not been provided to date. As of now, the matter remains unresolved despite repeated follow-ups. I hope this can be addressed promptly.
AVOID!!!!
Hands down the worst company I have dealt with in the UAE. I paid AED 1,200 for a palm tree plant that arrived in a disgraceful condition — leaves dry, brittle, and hacked to pieces. Not what I ordered. Not even close. Getting hold of them after delivery? Impossible. My calls were filtered and ignored. No answers. No callbacks. No responses to WhatsApp nor emails. Yet when I rang from a different number, they picked up on the first ring. So they are not busy — they are deliberately dodging unhappy customers. It gets worse. They told me I had to return the plant myself — to their farm, no less — despite it being over two metres tall. They then refused to provide the farm's address. And when I checked their terms and conditions, there is absolutely no mention of the customer being responsible for arranging return transportation. They are simply making it up as they go along. Avoid this company. Save your money and your sanity.
Delivered a dead plant and then ignored…
Delivered a dead plant and then ignored all messages! Avoid.
Absolute SCAM!!
Absolute SCAM!!! After 5 days, no order delivered, i called them and messaged, they said sent a picture of the trees they had, much smaller than what i ordered. They said this is what we have, we can refund you in 21 days.
I was scammed by this business
I was scammed by this plant-selling business. I paid for the order, but they never delivered anything. They also don’t respond to emails, and their phone number cannot be reached. The UAE government needs to urgently stop businesses like this that cheat customers. Always read reviews before buying from any business.
They show something online and deliver…
They show something online and deliver something else. I saw ads showing 2pieces so I ordered but they send only 1piece. I already paid and when I told the delivery guy to return the item and give me back my money he just ran away. When I called the company no one responded and then 1 Filipino lady called me and said if I want to go to police I can go and do whatever. Everyone is fraud here. Don’t buy anything from this site. And the item is also very bad condition very dry
Slow service; quality is less than shown in picture
The worst online seller I have come across. They don't reply. Product description (e.g., size) is not mentioned. Artificial plants are of low quality. They just don't care. They are unreachable when it suits to avoid follow ups and order issues. Avoid.
The worst customer service
The worst customer service, I have experienced in my life. The quality of plants delivered is bad, not even similar to the photos on the website and started dying after only a week of delivery. Since we didn't receive what was advertised, I have been chasing their "customer service" for a replacement with different plants. It took them nearly 10 days to replace, after 100000 calls, messages and emails. Moreover, the replacement plants were cheaper than the original bought, and of course there is no refund for the difference. Extremely unprofessional behavior, zero customer service and a borderline fraudulent company.
This is a scam website
This is a scam website! Do not order - I ordered, it never got delivered, customer care does not reply! Wasted 200 AED on this scam
Bad quality , scammed
Definitely the worst customer experience and they deceive and lie relentlessly. I’m having to go to consumer court just to take them to task. Had ordered a Thai bougainvillea bush and they completely sent a different colour and then after repeated requests to take it back and replace it with the colour on website they have lied to me . Everyday I call and they either say “delivery driver is on the way” but he never comes . I feel harassed and deceived and lost 400 aed. And two other Areca palm I recieved in very poor state with mould (which they said is “normal” and the pots bursting and torn . The plants turned yellow in 3 days flat . A company I can recommend is Growhub.ae. Fabulous service , great quality plants which are sent in protective casing with a water drip. And what you see on website is what you get .
Ordered and never delivered (no refund)
I ordered a plant with a pot on 1st Feb. the order was not delivered until now. I reached out to ask for a refund and they don’t offer one and promised to deliver . So far in 1 week they didn’t and are ignoring my emails / calls. Lost c 250 aed
I received an areca palm 4 days ago it…
I received an areca palm 4 days ago it was watered once the same day it came and it started dying I don’t know how this is possible it’s day four and the leaves are yellow like paper… They dont care at all
Bought 3 plants(air purifier bundle)
Bought 3 plants(air purifier bundle) , selected colour of the pot plans and when delivered, not only was 2 of the pot plants not the size advertised nor the colour of the pot plants was correct. I tried alerting them as soon as they arrived, the ignored me until date. I asked for them to pick the flowers up and refund my money, no response. Tried calling, texting, WhatsApp, EVERYTHING, to no success. So dissappointed.
If I could put no stars I would
If I could put no stars I would. They took my money and did not deliver my plants! They are a scam, refusing to deliver or refund! DO NOT order from these people!!
THE UAE GOV should stop business like this
THIS DEF A SCAM BUSINESS as I never receive my order and this company trying to get fake good review from US location made things so sus. I dont need to talk a lot because everyone have said exactly what I've been through. NEVER DELIVERY, NOT REPLY CUSTOMER, UNCONTACTABLE. THE UAE GOV should stop business like this
Delivery is a joke
Delivery is a joke. They promise next day, its been more than a week not delivered yet. No one picks up the phone or answers messages.
Terrible to deal with from purchase to…
Terrible to deal with from purchase to arrival, couldn’t get confirmation of the delivery, they never even rang the door the day after they were supposed to delivery. One of the plants delivered is almost dead. I can’t upload a picture but hugely dissatisfied
THIS IS NOT A FAKE REVIEW
THIS IS NOT A FAKE REVIEW. I AM A GENUINE CUSTOMER WHO PLACED AN ORDER ON 2ND FEB 2026. I had a terrible experience with this company after ordering two plants. Not only did my items not receive next-day delivery as stated in my email confirmation, but the condition of my fiddle leaf tree is entirely unacceptable. It looks completely different from the website, and many of the leaves have holes. I have tried every day to speak to a manager, but no one has ever called me back, even after multiple calls. I was only able to speak to a manager once; she said she would call back, but didn't. I have evidence of each time I have reached out (via WhatsApp messages) and photos of my plant's condition. This is absolutely unacceptable.
I already wrote a review about this in october 2025
I already wrote a review about this company here on october 23 2025 regarding the bad experience i had with this company unfortunetly. The company representative replied here on october 30 2025 writing that my review from fake client and that i never bought the product from them. Unfortunately for me i am real client and i ordered plant from them on 22 october, i have whatsup correspondence and order details. I have the photos of the plant. The plant was delivered by their driver in the evening 23 october, kept near my door and driver texted me only when he left. When i came out and saw the condition of plant, i cotacted their driver and he told he already left. I was trying to post the review on their website which was not possible as review never appeared there. However the i managed to reach them next day and spoke with lady who told me that i need to send this plant on my own cost to another emirate and also she told that she cannot accept the refund since they have 24 hours reund policy or natural plants, by the way it was not even 24 hours since order was delivered. The plant of course got spoiled. The website of this company has only positive reviews. I tried several time to place my review there and it never posted. Also on instagram i left comments.