West & Willow (westandwillow.com) has a 3.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 26% give 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
We love the picture you did of our sweet Jack!!!!! It’s on our wall already 🥰
Hello Kim, Thank you so much! I’m absolutely delighted you love Jack’s portrait—it means a lot to know it already has a special place on your wall 🥰
I absolutely LOVE my portrait. I recently lost my dog so making sure the picture came out perfect was very important to me. I didn’t like how the first picture turned out but I talked through exactly what I wanted, down to every last detail and sent them some additional photos to make sure they could capture her featured well. And the second time around…I couldn’t be happier!!! The service was great and now I have such a chic and perfect portrait to remember my best friend forever.
Hello, Thank you so much for sharing this 💛 We’re so sorry for your loss, and truly honored we could help create something so meaningful for you. We’re glad we could work together to get every detail just right—it means everything to know you’re happy with the final portrait 🐾
我对我的宠物的素描很满意，太棒了。我不能给五颗星的原因是因为图片来时没有用订书钉将印刷品固定在框架内，所以有一个间隙，印刷品有点下垂。订书钉都随意地散落在照片的背面，没有固定。
Hello Rebecca, Thank you so much for your feedback—we’re so glad you love the portrait 💛 We’re really sorry about the issue with the frame, that’s definitely not the experience we want for you. Please feel free to reach out to our team so we can make this right! 🐾
203 reviews matching