Wild Oak Trail (wildoaktrail.com) has a 4.7 out of 5 rating on OK.one, based on 57 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 51 of them were added in the last 12 months. Last updated 2026-08-10.
Communicated a change in liners from hemp to burlap before shipping. Also answered email question about order quickly.
Hi there! Thanks so much for taking the time to share your feedback, it means a lot to us!! Looking forward to working with you again in the future!
After an inquiry I was mis informed by Josh on the diameter of hole needed for thimble of my Martin heater. I engineered the install base on the incorrect information thus upon receipt of product had to divert to a alternate location for adequate framing then recall the propane provider to relocate the supply Also The “ instructions “ provided were extremely insufficient.
Thank you for sharing your feedback. We’re truly sorry for the incorrect information you received regarding the thimble hole diameter for your Martin heater. We understand how frustrating it must have been to prepare your installation around that measurement, only to have to make changes and coordinate with your propane provider again. That should not have happened, and we take full responsibility for the inconvenience this caused. Thank you again for bringing this to our attention. Your experience helps us improve, and we truly appreciate your patience and understanding. — The Wild Oak Trail Team
Item was advertised as in stock. Then next day they show as not in stock. Charged a cc fee to cancel order. Total scum bags. Don’t deal with.
Hi Kiwi, We’re really sorry for the confusion and totally understand your frustration. When you placed your order, the item was listed as backordered (meaning we could still place an order with the manufacturer just with a delay in shipping), but shortly after, several more orders for that product came in, and we had to update the status to out of stock as the manufacturer only allows so many backorders to be placed while they update their inventory. Our team mentioned the small credit card processing fee at the time, but we’ve since refunded that in full as we didn’t want you to feel penalized for a misunderstanding. We truly appreciate your feedback—it helps us communicate more clearly and improve how we handle backorders. Thanks for taking the time to share your experience, and we hope you’ll give us another chance in the future. Warm regards, The Wild Oak Trail Team
The customer service is outstanding. Whether by phone, chat, or text, I always got an immediate response. All my questions were answered by a knowledgeable, live person, and I was able to choose the best heater for an off-grid cabin.
Hi Jo Ann! What a sweet review! Thanks so much for taking the time to share that, it made our day! We hope you enjoy your heater and we look forward to working with you again in the future!
Hi Margaret! Thanks so much for sharing that! It means a lot to us :) Looking forward to working with you again in the future!
It was great it fit the power supply and more I hope for lower prices and bargain sale I have many things to protect My things are safer from EMP and CME
Hi Robert! Thanks so much for taking the time to leave us a review :) We're so glad to hear you're super satisfied with your order. We look forward to working with you again in the future!!
Wild oak trail is a great company however it takes forever to get an order and the toilet really sucks. Whenever it’s burning it stinks really bad. It has to be emptied way more than they say and the whole ad was a lie.
Hi Janel! Thanks so much for your feedback! Super happy to hear you think Wild Oak Trail is a great company, that means a lot! Regarding your toilet, I know those models are made to order so they can take a little longer than the average system, but I sincerely apologize if the wait time wasn't communicated to you! Also I haven't heard before about the smell issue while it's burning from other customers, I'm wondering if your vent fan needs a little tweaking perhaps. Josh has tried to reach you a few times to do some trouble shooting but we haven't been able to reach you yet, so if you see this please give us a call and we can see if there is something that we can do to help.
Ordered and shipped promptly. Delivery within a week and will be installed by a professional this week.
Hi Dennis! Thanks so much for taking the time to leave your review! It makes such a huge difference to small businesses like ours, we really appreciate it! We look forward to working with you again in the future!
They contacted me right away to let me know my purchase was on back order and made sure I was okay with that. Then they WAY over delivered! They said it would likely not ship for 10-15 weeks with a tiny possibility for sooner and it ended up shipping in just 4 weeks which was the BEST surprise!
Hi Kim! We're so happy to hear you had such a positive experience working with us! Thanks so much for taking the time to share that, it made our day!
Hi Mark! Thanks so much for taking the time to share that. We're so glad to hear everything went well and we hope to work with you again in the future!
Very poor experience. They shipped my $1000 plus purchase to a different address and were not cooperative in helping me find it. I confirmed to them the address on the shipping label with pictures once the good people who received it contacted me. I will not order again from this company.
Hi Rodney, We completely understand how frustrating this was for you, and we’re sorry you had to go through it. We submitted your address correctly to the manufacturer, but the shipping label was missing a number unfortunately. I reviewed the correspondence you had with our team and it looks like we were fact finding to see what happened and looking into it for you, however the issue was resolved so quickly there wasn't any more action needed on our end. Rest assured we would have continued to work on this until you had your unit in your hands. We’re following up with our partners to make sure this kind of mix-up doesn’t happen again. —The Wild Oak Trail Team
The customer services is great! You get a person on the phone and when you do get their recording they call back right away. Our heater arrived quickly and right on time. So far, perfect!
Hi Charis!! What lovely feedback! We really appreciate you taking the time to share your experience!
Great service and products promptly delivered
Hey Garnett, Thank you for taking the time to leave us a review. If we can be of any further help please reach out!
Got my Titan Boost with 2 batteries as a backup power source from WOT and so far it's performance has been flawless!
Thanks so much for sharing Wasichu!
My initial purchase was a Berkey and I got everything in perfect condition years later i called about filters not only did I get a human on the phone he was very helpful
Thank you so much for that positive feedback Andi!
I chatted with Josh who was respectful, helpful and informative. His product knowledge is impressive which made me feel comfortable going forward with my purchase.
Thanks for taking the time to share that Wendy!
The quality of the products is first rate.
Thanks for taking the time to share that Gary!
57 reviews matching