Willards HVAC Supply (willardshvacsupply.com) has a 4.7 out of 5 rating on OK.one, based on 56 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Tyler · 1 review · Experienced 2026-02-03 ·
★★★★★
Will not recommend this place very slow…
Will not recommend this place very slow at doing anything and it’s been three days and still have not heard anything about tracking or anything he’s very lazy and way to slow I’ll be for sure getting a refund from this place or I will raise hell on this place and everyone apart of it.
Reply from Willards HVAC Supply2026-02-23
I am very sorry for your experience. I don't believe your tracking number was forwarded to you when it shipped. I hope you would reconsider. Thank you for your bsuiness!
Good communication and the part was just perfect for what I need thanks
Recommend 100%
Reply from Willards HVAC Supply2026-02-23
Willards HVAC Supply thanks you for your business!
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Robert Barnett · 2 reviews · Experienced 2026-01-29 ·
★★★★★
Not received part ordered
Order a circuit board for my Goodman HVAC. The shipping time to recieve part was 3 to 5 business days. I ordered the part on 1/20/26 it is now the end of the day on 1/29/26 and still not received the part. I called three days ago and got no answer so I left a message about the issue ask for them to reply the next day I still haven't heard back from them so I called another number I found on line for them. Talked to individual said for me to text him and he will send me a tracking number. After he sent me a tracking number I look up the part and it's been not moving anywhere since 1/24/26. The day I sent a text back stating what I found out on the tracking number saying the part not showing that it's on the way to my location and feel that they should start processing a refund because it's way past due and to go elsewhere to fix my heater. No response so I called again talked to individual that had before and he said I would have send a email to do a refund. Sent email the response I get is I have send part back before they will do a refund. My reply was but you want me to pay for an item that I haven't received. Thier response still the same have to return part to get refund. They are difficult to communicate with and looks like I'm not going to recieve a part and not get a refund.
Reply from Willards HVAC Supply2026-02-23
I am very sorry for your experience. We cannot control the package once it is the carriers possession and we cannot issue a refund if we do not have it. I hope you would reconsider. Thank you for your bsuiness!
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ROB LANG · 8 reviews · Experienced 2026-01-26 ·
★★★★★
Control Bd. for older furnace.
Needed a control board for an older furnace. Willards showed they had it in stock. Price was very fair. It was shipped immediately and I received it in a day or 2. The board was new and probably rare for how old the furnace was. I turned off the breaker for the heater and installed Willards Board. The furnace roared to life just like new. Thankyou Willards Supply for having new old stock reliable boards
Reply from Willards HVAC Supply2026-02-23
Willards HVAC Supply thanks you for your business!
This was the missing piece to getting my furnace fixed. It came in handy!!!
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Carol Fritsche · 2 reviews · Experienced 2026-01-07 ·
★★★★★
Willard's saves the day for us!
Willards provided me with excellent customer service! We had a small issue with delivery from UPS but with conversation with the UPS office and additional help from Willard's, we received the part we needed to get our heating system up and running before another cold front came. We were able to get our service tech out as soon as part arrived and are now nice and warm. We had been without central heat since mid December because the part we needed was out of stock from the manufacturer. Thankfully Willards had the part and it was amazing to deal with them. I look forward to working with them again, should I need any parts in the future! They are great! Thank you! P.S. Keep the $5 and pass it forward.
Willards provided me with excellent customer service! They were flexible trying to help resolve an issue I had and getting us the part asap. It was amazing to work with them! I look forward to working with them in the future!
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Darrell B · 1 review · Experienced 2026-01-05 ·
★★★★★
My HVAC control board got here fast and…
My HVAC control board got here fast and worked. I was quotes $1800.00 by the repair place and did it myself for $160.00
Old A/c new board!!
J
Joseph LeCl · 1 review · Experienced 2025-12-24 ·
★★★★★
Deliver was pretty fast for being at…
Deliver was pretty fast for being at Christmas time part arrived in working condition
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Alex Mull · 2 reviews · Experienced 2025-12-15 ·
★★★★★
Willard’s was fast to ship and provided…
Willard’s was fast to ship and provided the product as expected. Would purchase from again.
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Warren Popa · 1 review · Experienced 2025-12-20 ·
★★★★★
Extremely satisfying experience
Jason had my remanufactured compressor here in 5 days. It was packaged with lots of cushioning and looked like new. My HVAC man installed it yesterday. It works like a charm.
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Roger · 1 review · Experienced 2025-12-16 ·
★★★★★
Easy to find part and checkout
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customer Rudy De La Cerda · 2 reviews · Experienced 2025-12-08 ·
