AirsoftGI (www.airsoftgi.com) has a 3.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 44% give 1 star; The business has not yet replied to negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-10.
GUN BROKE! -800 dollar gun broke in the first 4 hours of use. The gun stoped firing and after multiple days of trubbleshoting the gun i decided I needed to have it get fixed. Customer Service refuses to answer the phone!!!! - called the 90+ times left 4+ voicemails and only got them to pick up once, but then they never sent the email I was told they would send
On april 29 2026 I ordered Snowpeak P35 in stock !!! from them got email the next day it is out of stock and I need to call them to cancel or keep the order on back order or they can switch me to similar item !!!!! I called them about 20 times left voicemails and no answer 2 days no one returned my call. I sent them email and asked them to cancel the order 4 days later they send me a message saying my order is cancelled and refund has been submitted for processing. Until this moment I'm writing this review May 24 i have not received any refund. Now I'm going dispute route And I wish I have done this from the beginning. Worst place to do business with save yourself troubles and stay away.
minutes ago So first of all hello to whomever reads this ,let's get through this, when I want to buy a gun again it would not be through these guys worst return policy ever. I literally test fired the gun didn't want it and they would not return it. I went in there with legitimate questions about airsoft and was inquiring about some decent guns but they just shove there mayo gang garbage down your throat I get that they are circle jerking each other over there and need to make a sale that's why he offered me store credit but not a return they just want to keep that sale locked in . Lost another customer to evike and I'II be referring everybody I know else where . Oh yeah value not really seeing it here you got to be able to actually get a hold of someone on the phone if not drive an hour in traffic just for them to tell you they won't return it when they could have told me this over the phone but 10 calls later and two messages with return number no contact whatsoever is just poor customer service . Oh yeah if you do have to buy a gun from them and for some reason need to return it just tell them it's unused brand new no shots fired . Hope this helps someone have a good one.
They hide negative reviews and wont publish negative reviews of products. I've tried to warn other customers multiple times by reviewing bad products and airsoft gi wont publish them, they will only publish positive reviews. Really scummy way to do business.
I recently purchased an item that was damaged upon receiving it. The "customer service" repeatedly spoke down to me saying it was my fault and that I didn't install it properly (I have been doing this for years.) After days of back and forth with the extremely demeaning customer service, I was told (I have screenshots of all emails if anyone cares to see) that they would be providing a replacement. About two hours later I received an email stating that they actually "decided not to" because it was the customer's (me) fault. I am absolutely appalled by their customer service and how they handled this situation over a 40$ item. I would NEVER recommend ordering ANYTHING from this company. Absolute joke. If one person reads this and avoids them, I will be happy to know I saved at least somebody from dealing with these scam artists.
You guys always helpful and their products are always good
I did not buy any of the faster shipping. It did come in a somewhat tumley manner and airsoft gi gave continuous updates. Great experience.
Received my package and the gear was as advertised. Can't wait to use it on a field.
Ordered from U.K. (which has specific airsoft requirements) so always a little hesitant when ordering from another country. Totally put my mind at rest and my order was dispatched with no issues. Excellent customer service and would deal with again 👍
It was okay. A lot of the products didn't have adequate descriptions
Got a good deal on several items now, and they've all arrived in great shape. Shipping is slow compared to today's standard, and i wish the website would use more than 1 photo per item, but it's all great quality at competitive prices.
They really outdid themselves and always answered when I had questions about my item. Fast service normal shipping! Would buy again.
I payed for it and it showed up in a timely fashion
These guys will not answer the phones. They rarely answer emails. We requested to cancel an order well before it was shipped out. We were ignored and it was shipped anyway. Every attempt we've made to contact them to return the items since has been futile. They don't respond to emails or answer phones and just ignore you. I'd stay away!
Really quick shipping to Hawaii from California. Easy to use and simple!
I want to know a thing and after this i wilk recomand it, does it comes in europe? Specialy in romania, if yes i will give it a try amd i will chanve my review if it need it
Magazine was defective out of the box. No one answers the customer service number. A warranty claim has been filled and a lame email reply-question of “have you purged the mag and refill?”
Reasonably fast shipping, all items were shipped safe and secure. Its awesome that they sent an email to check if I received my package.
Got what I paid for, nothing was damaged.
61 reviews matching