Alexander + Roberts (www.alexanderroberts.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 44 of them were added in the last 12 months. Last updated 2026-08-10.
Polar Bears and Beluga Whales in their Natural Habitats.
To have the opportunity to see the Northern Lights, Hundreds of Beluga Whales in the Hudson Bay, and Polar Bears in their Natural Habitat is a real privilege. This trip was truly incredible. Staying at the Lazy Bear Lodge was like staying at one of the rustic lodges in America's National Parks. The food was plentiful and very good. Our lead guide Deacon was outstanding with a wonderful sense of humor, very knowledgeable about the wildlife and had exceptional people skills.
R
Richard and Cecelia Clemson · 1 review · Verified · Experienced 2025-08-18 ·
★★★★★
Great customer service
Great customer service, guides so helpful and always available.
Interacting with all levels of staff. For myself a true, personal connection with the people making a living at assisting others is important for an educational and memorable experience. Learning key language phases shows your respect and interest in the people and country which you are a guest. We did the safari through Kenya and Tanzania and asked the staff to teach us the Jambo Jambo Hakuna Matata song which we then sang to them as a thank you upon our departure.
Best travel experience ever. Alexander and Roberts put together an incredible itinerary, solved some visa issues professionally and arranged for knowledgeable guides and drivers. Superb accommodations and meal service.
The hotels were good. I especially liked the ones in Venice and Rome which were close to Saint Mark's Square and the Trevi Fountain and Spanish Steps. All the local guides were excellent especially the ones in Rome and Ravenna.
There were a few hiccups. The drivers at the train stations in Milan and Rome were not there when I arrived. I had to call the emergency number and tell them exactly
where I was. The hotel in Rome did not have a good internet connection. A+R should have covered the city taxes. Trafalgar did.
Overall it was a wonderful trip.
The guide's historical knowledge and managing of the logistics made this a fabulous trip.
B
Beatrice T. · 2 reviews · Experienced 2025-05-30 ·
★★★★★
Excellent service and accommodation
This is our second trip with Alexander & Roberts (A&R). Our first one was the "Buenos Aires" private tour, and this second one was the "Three Jewels: Buenos Aires, Iguazu, and Rio” May-June. I appreciate that A&R was accommodating with our request to replace Buenos Aires with Montevideo and to add a rolling bed in Montevideo’s hotel for my daughter. We also requested a driver to take us to the city of Trinidad and back to Montevideo. The drivers and tour guides in each of the cities were very professional and knowledgeable and very punctual when picking us up. The cars/mini vans were clean and comfortable.
Our package included flights from Montevideo to Iguazu and Rio. When the first leg of our flight from Montevideo to Buenos Aires was canceled, A&R booked an earlier flight for us and was also able to move up the Buenos Aires to Iguazu flight so we were not in the Buenos Aires airport for 6 hours; thus, we arrived in Iguazu around 1:00 pm and had a whole afternoon free to visit the Argentinean side of the falls. I appreciate their diligence in finding flights for us and taking care of all the arrangements.
What I like most about A&R is their choice of hotels. It’s first class and centrally located. The Hotel Alvear in Buenos Aires and the Belmond das Cataratas inside the Iguazu National Park were outstanding with excellent service and dining options. In Iguazu, the room had a view of the falls, and in Rio’s Belmond Copacabana Palace, the suite had a view of the Copacabana beach. We plan to book again with A&R soon for their exceptional accommodation and excellent service!
No hassle. Everything on time. Accommodations quite nice, all appropriate for the area in which we visited. Loved the choice of tours in Patagonia so you could choose according to your level. The vehicles were top-of-the-line. All in all it was just a great experience. I love being able to say that I have been to Chile including Easter Island, which is very much part of that country, even though it is one of the most remote places in the entire world.
We took several trips with them. Every time they find excuses for bad trips. Tanzania trip we had the worst car compare to any other company. Other trip we didn’t a room we were supposed to get or something else. Finally, we are done with them, trusting their false excuses.
Reply from Alexander + Roberts2025-07-10
We’re sorry to hear you were disappointed. We addressed the 4x4 safari vehicle issue in Tanzania and compensated you at that time. Regarding your recent Japan trip, the Tokyo hotel placed you in a Superior room (with access to the executive lounge) for those 3 nights without notifying us, due to their recent policy against triples in our advertised Premier Grand rooms. Our Concierge apologized for the change and passed along a $500 per person credit on future travel as recognition of the room change. We understand your frustration and truly hope you’ll consider giving us another opportunity to serve you in the future.
-Scott Avera, President, Alexander+Roberts
My time in Liverpool was FAB. it was the focus of this trip. Everything about it was great: train ride there, hotel, sightseeing. Was in London 2 days before and 4 days after Liverpool. Always a good time.
The country itself, the hotels, the food, the guides,etc. We loved the experience with the Geisha, the temples, the sushi making and the sake tasting. The trip to Mt.Fuji and the Bullet Train were wonderful. Also the Golden Pavillion.
Asia is amazing and choosing Alexander & Roberts will ensure you have a quality vacation. Be sure to add fast track to airports helping to navigate your way through immigration and check points. Alexander & Roberts provide this. A must see is Ankor Wat Eight wonder of the world in Cambodia.
I took this tour before with a group. This time we had a private guide and limo instead of a bus. It was so much nicer and we saw much more. I'm looking forward to another trip to Italy or Greece
