Ancestry.com (www.ancestry.com) has a 3.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 70% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
What people say
J
JimAckSr · 2 reviews · Experienced 2026-07-10 ·
★★★★★
So Ancestry has done it again
So Ancestry has done it again. Used to be when you brought up a vertical tree view the tab at the top of the page would say "Vertical tree View". For a horizontal view it would say "Horizontal Tree View". Now it says "Horizontal Tree View" no matter what view you are in. Sure would be nice if their IT folks would stop mucking with things that work.
Reply from Ancestry.com2026-07-13
We're sorry to hear that you've been experiencing this, Jim! You can find our recommended troubleshooting for this here: https://support.ancestry.com/s/article/Fixing-Page-or-Button-Problems-on-Ancestry?language=en_US
Please don't hesitate to reach out to our support team if the issue persists. We've linked our contact details below. Thanks for your patience!
https://support.ancestry.com/s/contactsupport?language=en_US
Great website I can’t give a very good review until I purchase a subscription and can better use the tools
Reply from Ancestry.com2026-07-16
Thank you for the 5-star review, Katie! We’re thrilled to have you here and can't wait for you to experience all of our tools and records once you're ready to start a subscription. If you ever need any help getting started or choosing the right plan for your research, please let us know!
I’ve discovered a lot of hidden secrets and have found a lot of wonderful family members that I’ve never knew about. Knowledge for self.
Reply from Ancestry.com2026-07-16
Hi Crystal, thank you so much for sharing your experience! Discovering hidden family secrets and connecting with wonderful relatives you never knew existed is such a powerful journey. There is truly nothing like the gift of "knowledge of self" and understanding the roots that make us who we are. We are honored to have been a part of your journey of self-discovery!
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John Richard Cope · 2 reviews · Experienced 2026-07-10 ·
★★★★★
Excellerated processes for your ancestry
Easy and User Friendly.
Reply from Ancestry.com2026-07-16
Hi John! We are so glad that you've found Ancestry easy and user friendly! Here's to exciting research adventures ahead!
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OS · 4 reviews · Experienced 2026-07-11 ·
★★★★★
Ancestry has the best AI that I have…
Ancestry has the best AI that I have used. It resolved my issue less than 30 minutes. Plus, it was very patient and very knowledgeable and very good programming.
Other AI that I have used were not very knowledgeable and very short patient and keep asking the same question because of bad programming.
Reply from Ancestry.com2026-07-16
Hi OS, thank you so much for the fantastic 5-star review! We are absolutely thrilled to hear that our virtual assistant was able to guide you and resolve your issue so quickly and patiently. We work hard to design helpful, smart tools that respect your time and make finding answers a breeze. Knowing that our system stood out so positively for you is incredibly rewarding. Happy researching on your family history journey!
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Erin Kelly · 1 review · Experienced 2026-07-11 ·
★★★★★
Membership is too over priced
Membership is too over priced, I was gifted the ancestryDNA kit so in my fairest opinion I believe anyone who purchases one of their DNA kits should get at least 2 years of free membership. I genuinely think this will increase membership retention.
Reply from Ancestry.com2026-07-16
Hi Erin, thank you for sharing your honest feedback with us. We are so glad to hear you received an AncestryDNA kit as a gift! Your suggestion of including an extended membership period with a kit purchase is a great piece of feedback, and we've shared it directly with our product team!
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Ann · 2 reviews · Verified · Experienced 2026-07-10 ·
★★★★★
What a lovely surprise to accurately trace my family
With the ability to search European documents in detail, it has opened a new world that didn't occur so long ago w/Great Britain, especially.
I've, actually, been able to trace my maternal grandfather's side, accurately to King James IV of Scotland. And, all the realtives that each generation had.
Reply from Ancestry.com2026-07-16
Hi Ann, thank you for the wonderful 4-star review! We love hearing how our historical documents have opened up a whole new world of research for you. Enjoy continuing your journey of royal discovery!
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Lori L Shultz · 2 reviews · Experienced 2026-07-11 ·
★★★★★
Don't look at that often
Don't look at that often, only use once in awhile.
Reply from Ancestry.com2026-07-16
Hey there, Lori! Even if you only log in once in a while, your family tree will be right here waiting for you whenever inspiration strikes. We're always adding new records. Happy researching whenever you get the chance!
Great customer service which is rare in this day and age. I accidentally got locked out of my account from an email account that a cooperative had suspended without me knowing. Apparently I wasn’t logging on enough. The CSR at Amcestry helped me in minutes.
Reply from Ancestry.com2026-07-16
Hi Cynthia, thank you so much for taking the time to share your experience! Getting locked out of your account, especially due to an unexpected email suspension, can be incredibly stressful! We are absolutely thrilled to hear that our customer service representative was able to step in and get you back into your account in just a few minutes. We'll be sure to pass your kind words along to our support team. Happy researching!
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Dr B · 1 review · Experienced 2026-07-07 ·
★★★★★
Recently Disappointed
I have used ancestry for many years and been generally happy with it. However, I have recently had trouble attaching documents and pics to my tree. Also, you used to show all hints for a person at once--if hints exist, you should show them on the profile all at once and not make me keep going back to that profile to look at yet another repetitive link.
Reply from Ancestry.com2026-07-10
Hi Dr B, thank you for being a long-time member. We're sorry to hear about the frustration with the site and would be eager to help look into this better for you by giving us a call at 1-800-262-3787.
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Reg Thayer · 1 review · Experienced 2026-07-09 ·
★★★★★
I can find what I'm looking for
I can find what I'm looking for, directly for the most of the time. If not directly, I can usually piece together enough facts to figure things out. I've tried others and I haven't been able to have the same results.
Reply from Ancestry.com2026-07-10
Thank you, Reg! We love hearing that you're finding the facts you need to build your tree. We appreciate you choosing us for your research!
J
John · 2 reviews · Verified · Experienced 2026-07-09 ·
★★★★★
Not at all user friendly or useful..
Not at all user friendly or useful... and way too expensive... i had hoped to link to other trees to see what work others had done and were willing to share, but I could only see the tree that I had built some time ago. i don't get it..
Reply from Ancestry.com2026-07-10
Hello John, we're sorry to hear about your frustration. To view or link to other members' trees, you generally need to search for them via public member trees or look for hints. We'd love to help you navigate this—please reach out to our support team at 1-800-262-3787 so we can guide you through it.
Ancestry has primary sources from the 1870 census, marriage certificates and death certificates of my Pulliam and Overby ancestors. It is a very emotional experience, and like most Black Americans I have to pivot. I am fairly certain my South-Side Virginia great mothers and great fathers were here during Colonial America.
Reply from Ancestry.com2026-07-10
Thank you so much for sharing this beautiful experience with us, Renee. We are incredibly honored to help you connect with your ancestors and uncover these invaluable pieces of your family history.
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John Watson · 1 review · Experienced 2026-07-10 ·
★★★★★
A quick response to my call
A quick response to my call. My query relating to my membership was answered immediately and respectfully.
Reply from Ancestry.com2026-07-10
We're very happy to hear this, John!
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Rainy · 13 reviews · Experienced 2026-07-10 ·
★★★★★
Lower SNPs since March 2026
The results are super truncated for DNA since March 2026.
Reply from Ancestry.com2026-07-13
Thank you for bringing this to our attention. We understand how important having a robust number of SNPs is for detailed matching. Our team is actively monitoring the data quality and processing consistency for all tests run on our current platform. To help us investigate what you are seeing with your specific results, could you please reach out to our support team directly with your account details? We want to ensure your data is processing correctly and provide any clarification needed. We've linked our contact details below. Thanks for your patience!
https://support.ancestry.com/s/contactsupport?language=en_US
I have been working on my family tree with Ancestry for 20 years now. I really like the continued work they do to provide growing research resources all the time.
Ken Rayburn
Reply from Ancestry.com2026-07-16
Hi Ken, thank you so much for taking the time to share your review! Celebrating 20 years of building your family tree with Ancestry is an absolutely incredible milestone. We are so honored to have been part of your genealogical journey for two decades.
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Iris Davis · 5 reviews · Experienced 2026-07-09 ·
★★★★★
I LOST MY ORIGINAL APPLICATION
I LOST MY ORIGINAL APPLICATION, AND I FELT LOST, FINALLY I SEARCHED HOW TO GET IN TOUCH WITH ANCESTRY, WHICH WAS QUITE EASY TO DO. THANK GOODNESS I HAD SINO AS MY REPRESENTIVE AND I AM SO THANFUL, SINO FIXED MY PROBLEM OVER A CHAT LINK AND WAS VERY KNOWLEDGABLE MY PROBLEM WAS SOLVED IN A COUPLE MINUTES. THANKS SINO.
Reply from Ancestry.com2026-07-16
Hi Iris, thank you so much for sharing your experience! We know how stressful and overwhelming it can feel when you think you've lost your original application or tree progress. We are absolutely thrilled to hear that Sino was able to step in over chat, put your mind at ease, and get everything sorted out for you so quickly. We will be sure to pass your wonderful praise along to Sino! They will be delighted to hear it! Happy researching!
I was helped this morning to activated my girt membership that wouldn’t activate as I bought it myself and sent it to myself. The girl who helped me was very friendly and knowledgeable. It was taken care of very quickly.
I was helped this morning by a very friendly and nice girl to activate my gift membership that I sent myself. She was very knowledgeable and took care of the problem quickly.
Reply from Ancestry.com2026-07-10
Thank you so much for the wonderful review, Sharon! We are thrilled to hear that our support team was able to quickly and friendly resolve your gift membership activation. Enjoy exploring your family history!
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MC · 6 reviews · Experienced 2026-07-09 ·
★★★★★
Ancestry needs to update their platform…
Ancestry needs to update their platform for easier entry and explanations
Not all children are born of marriage and their story shows they are.
Its to complicated to enter and see relationships easily
Reply from Ancestry.com2026-07-10
Hello, MC! We're sorry to hear about the complications in building your family tree. We hope you'll find this information helpful in ensuring the correct relationships are reflected in your work here: https://bit.ly/3whtJxK
