Ancestry.com

We're sorry to hear that you've had trouble getting this resolved, Eva! As we can't access your account through these reviews, we would encourage you to reach out to our support team directly so that this can be properly looked into. We've linked our contact details below. Thanks for your patience! https://support.ancestry.com/s/contactsupport?language=en_US

Hi DLS! Relationship predictions like niece or granddaughter are based on shared DNA percentages, and since full nieces and granddaughters share a similar amount of DNA, the system assigns a primary predicted category. You can easily update this relationship label manually by clicking on her DNA match profile and editing the relationship category. Regarding managing account permissions, account owners or managers can update or remove management access anytime under Account Settings in the Tree Management or DNA Settings section. You can find additional instructions for this under the "Managing Invitations in your DNA" sections of this link: https://support.ancestry.com/s/article/Sharing-AncestryDNA-Results?language=en_US If you need any additional support or assistance with this, we'd be happy to help however we can. We've linked our contact details below. Thanks for your patience! https://support.ancestry.com/s/contactsupport?language=en_US

We're sorry to hear that you've had trouble getting in contact with us, Lannie! If you'd like to reach out to our support team, we'd be happy to help however we can. We've linked our contact details below. Thanks for your patience! https://support.ancestry.com/s/contactsupport?language=en_US

Hi Mark! Thank you for sharing such detailed feedback regarding our search tools and technology roadmaps. We are constantly working on technological updates behind the scenes to improve record indexing, matching accuracy, and search capabilities for experienced genealogists as well as beginners. Your insight regarding advanced search tools and AI-driven analysis is incredibly valuable, and we have shared your comments directly with our product and engineering teams!

Hi Carmen! We are so sorry to hear about your frustration regarding subscription fees and your experience navigating our records. We strive to be transparent about what is included in each membership level and add-on feature. Because we want to make sure your billing reflects what you intended to purchase and help you locate clearer record scans, please reach out to our support team so an agent can review your account directly! We've linked our contact details here: https://support.ancestry.com/s/contactsupport?language=en_US Additionally, are you aware that we have been holding webinars in order to help our members with their research? They're free to attend and free to view the recordings of. If you'd like to learn more, please see the link below. Best wishes in your research! https://www.ancestry.com/t101648/rd.ashx?ancid=9v16wqrpzus

We appreciate you taking the time to share this reivew with us though we're sorry to hear that there is a particular branch on your tree that you've encountered a brick wall and it is stunting its growth. If you haven't checked them out yet, we do host live webinars weekly, hosted by research experts like Crista Cowan, that we hope can offer some tips to help you piece things together. You can watch these back through the link below. We hope these can be a big help! https://www.ancestry.com/t101648/rd.ashx?ancid=9v16wqrpzu We've also linked a support article that discusses different strategies that might help you overcome this roadblock. https://support.ancestry.com/s/article/Overcoming-Roadblocks-in-Your-Research?language=en_US

We appreciate you sharing this feedback with us, Bob! We're delighted to hear that you prefer Ancestry and want to wish you the very best on your continued family history journey.

Thank you for sharing this lovely review with us! It's wonderful to hear that you have connected with relatives, some of whom you already knew but didn't realise you were related to. What a small world. We are excited for you to continue on this incredible journey of personal discovery.

Hi Steven! We are very sorry to hear about your frustration regarding your subscription charges and cancellation date. When a subscription is canceled, access typically remains active through the end of the paid billing period, but you should not receive further recurring charges beyond that end date. Because we cannot access account or billing details over public platforms for security reasons, please reach out to our support team directly so an agent can review your confirmation details and resolve any billing discrepancies right away! We've linked our contact details below. Thanks for your patience! https://support.ancestry.com/s/contactsupport?language=en_US

We appreciate you sharing this lovely review with us, Judy. We're so glad you received the support you needed from the customer support agent you spoke to and want to wish you the very best of luck with your continued research.

Thanks for reaching out to us with this review, Martha. We are sorry to hear that this is your impression of Ancestry and are eager to address this with you. Here at Ancestry, members are able to choose the level of access and the length of subscription that best suits their research needs and their budget. We do this in order to try and accomodate everyone. If you have a subscription but are being met with a paywall and are being asked to upgrade, this would suggest that the plan you opted for does not cover all the records you want to access. We're eager to offer some context to prices we charge for subscriptions. Please be advised that we have dedicated teams tasked with negotiating agreements with archives and record offices so we can publish records on our website. These records then need to be scanned, transcribed, and indexed so they can be searched for on our site. The record databases and the website, including our members' 130+ million family trees, and the research tools that we offer, require huge computer servers around the world, which also require a team of individuals to manage and service. This work, along with a variety of other factors required for the day-to-day running of our website, requires funding, which is covered in the cost of our memberships. With that said, we do our best to ensure a quality service at a competitive price, including offering sales and discounts at different points throughout the year. Please feel free to give our customer support team a call on the number listed below and one of our agents will be happy to offer you some research assistance to make sure you're able to get the very most out of the time you spend researching on Ancestry. 1-800-401-3193 (Seven days a week from 7:00 am to 11:00 pm ET.)

Thank you for taking the time to share your experience with us, Sarah. We're delighted to hear that we've been able to help you verify details about your family history and connected you with long-lost relatives who you're able to collaborate with on your shared family history. We wish you continued success with your research.