Apparelbus

I have had great luck ordering here

I have had great luck ordering here. Always on time and always the quality and products promised.

Outstock/Refunds

Few days after ordering I got a email and they let me know one of my items were back ordered and should they refund.. which is fine. They said Nevermind they would process the order and I was confused and when I got the order it was missing that item. I felt I had to take extra time to get this Refund and I don’t like that at all. Just take care of your customers

Working with Jason at Apparel Bus was a smooth process!!!

From start to finish working with Jason at Apparel Bus was a smooth process. We ordered 50 custom baseball caps and needed very specific revisions to the design. Jason was easy to reach and quick to respond to all our requests. The design department did a great job! Our caps arrived on schedule and as promised. We are very pleased with the results and won't hesitate to place another order with Apparel Bus.

Slow to process orders. Didn't answer calls, texts, emails, or chats during their business hours.

Took 3 days to even initially process my order. Then it was sent to the secondary supplier, who did not touch my order for another 3 days. Being 6 days with no movement, I reached out to cancel the order. I tried contacting them for 3 hours during their posted business hours, with no answer. I chatted, texted, emailed, and called from 7am to 10am on a Monday. I verified their hours with Google Business and their own website. No response, and the lines all said they were closed. When they finally responded after 10:30am, they said they couldn't cancel the order. And of course, my strong attempts to cancel lead them to generating the shipping label immediately after, but still the items were not shipped until ANOTHER 3 days later. ApparelBus was meanwhile untruthful about their customer service being inadvertently closed saying they had "heavy call volume and sometimes we miss." Their phone lines went immediately to a "sorry we are closed" voicemail all morning even though I called from 2 different phone lines, and the chats, emails, and texts were unresponsive and/or gave "we're closed" responses. After several emails back and forth, they agreed to refund my order, since it didn't ship for 9 days. Another 9 days passed and they had still not refunded my order. I stated I would be going to the BBB and charging back my card. They again agreed to a refund. Days later I checked my statement and they refunded me less than half of the order, keeping the shipping costs of $15.00. Extremely unprofessional and disorganized company. Will never be a customer again. They flagged this review as "harmful." I have the call logs, texts, and email chain.

Great place to shop 👌 👍

I made a purchase from this company apparelbus,where the delivery person delivered to the wrong house then send me a message my package was delivered personally, which I did not received but I call apparelbus and Jason was there for me. So I will let anyone know this is a great place to do business...thanks Jason

Always quick shipping

Always quick shipping, great products and good customer services. Best prices around also and huge selection.

Quick shipping

Quick shipping. Good product and price!

Great good customer service

Exactly what I ordered

Exactly what I ordered. Delivered quickly.

Sizing guidance was perfect for me

Sizing guidance was perfect

Easy online ordering

Easy online ordering, fast shipping. I had an issue with my last order that was resolved relatively quickly without a headache. I'll continue to order here.

Scam be aware

Scam be aware, They provided a fake tracking number that USPS couldn't even recognize, and then after calling them for updates, they provided someone else's UPS tracking number( not USPS this time) that showed an order had been delivered but at a completely different address and state.

You should hope to reach the customer service male…

Hope to reach the customer service male with a Hispanic accent of sorts. Always been solid and he knows his stuff.

I placed an order for over $1000.00 on…

I placed an order for over $1000.00 on the 21st of May and the next day I received an email telling me my order is on hold . I run an embroidery Business and order from multiple companies for my blanks . I decided to try this company with my customers approval. We ordered $1000.00 worth of blanks. My customer has her business based in Colorado Springs Colorado and my business is on Dayton Ohio. She paid for the order with her CC and the shipping address was my company. But your company decided to not want to ship to me and is holding the order I've called no less than a dozen times trying to fix this issue amd I finally spoke to someone yesterday and was told your shipping department would return my call before the end of the day yesterday, they have not. I've tried both phone numbers 6 times today and can not reach anyone just voicemail. I want this order either shipped to me or a full refund. This is a time sensitive order and your company based on my experience does not care about their customers nor can we get an actual return call. I have emailed repeatedly and no response except the canned email saying the order is being held . This is a very poor business practice. Id like a reply ASAP. I will be contacting the Better Business Bureau immediately after this is posted

Great customer service

Apparel Bus did a great job fixing the problem I had with my order. They were very friendly and prompt about making things right.

Took 7 contacts to received return…

Took 7 contacts to received return authorization. Then deducted a restocking fee while this was a sample returned. Product fine, very unhappy with the service.

I found some Alternative Apparel…

I found some Alternative Apparel t-shirts that I love for super cheap on this site.

Fast shipping

Fast shipping. Good condition

Thank you

Thank you, love the jacket!!!

I am a new customer to Apparelbuss and…

I am a new customer to Apparelbuss and so far I had a great experience from the ordering process to the quality of the merch and most importantly customer service. Jason has been a great support and problem solving representative. I will continue to do business with them.