AudioDeluxe (www.audiodeluxe.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 36 of them were added in the last 12 months. Last updated 2026-08-10.
I had a few hiccups getting the software registered and installed, but AudioDelux responded to me right away with help. I am very appreciative of having an actual person to interact with and be so responsive. Thank you, Joe O'Donnell
I bought the Universal Audio Luna 2.0 Pro bundle from them, and from day one the software absolutely did not work as advertised on my Windows machine. It caused crashes, freezes, graphical issues, and other problems that made it completely unusable. Many Windows users have reported the same issues online if you want to check. When I wrote an honest 1-star review about my experience with Luna, along with a positive 5-star review of another software i bought from them, the 5-star review was published immediately, but the 1-star review has still not been published to this day. When I asked them why, they told me that my review was not about the product I bought (because I focused on Luna and not the plugin bundle… which makes no sense). And that's why you only see 4-5-stars reviews on their website. So even though they offer great deals and the opportunity to buy software at good prices, I cannot accept a practice where paying customers are silenced when their reviews are negative. I will not support any company that engages in this kind of dishonest and illegal behavior, and I highly recommend reporting it to the Federal Trade Commission if this ever happens to you, because it is simply unacceptable. Edit to reply to the company: By writing that they publish all reviews that are relevant to the bought product, they are clearly saying that they select reviews that serve their interest which is illegal and not the purpose of a review. Reviews are meant to serve the interest of customers (the public) because a company that just publishes what make them look good is misleading poeple. As for my purchase I bought the Universal Audio LUNA Pro 2.0 Bundle (check their website) which is clearly not Luna free. What's funky is that the 5-stars review that is there doesn't talk about the plugin bundle but it is published! This shows you how this company is in denial. You can check at Universal Audio's website the differences between the free and pro versions. As for my review that was not published, this is what I wrote so you, the reader, can juge by yourself : "I would have like to give 5 stars but unfortunately as said in the title, this software is unusable on windows: it freezes, crashes a lot, plugins can take ages to load, the midi implementation doesn't work properly, It causes graphical glitches and black screen of death, something that I've never encounter with other digital audio workstation. Universal Audio is aware of all these bugs but still take windows users money and maintain their software being working as advertised on that OS. You can see on the internet all of the issues that windows user have since many years and still not fixed. It will be more honest and should be preferable to just keep it for Mac if they can't make it work properly on windows because it is not right to pay for a software that doesn't work as it should. Now LUNA pro is just sitting here on my pc waiting for updates to make it work properly that will not come before a long time or maybe never..." That's all. Again, I highly recommend reporting these dishonest practices of this company. Edit 2, After AudioDeluxe reported to Trustpilot that I have reviewed the wrong company: This company: -that replied below saying I left a review about my experience with the free Universal Audio Luna DAW etc., so they clearly know who I am… -that contacted me by email, calling me by my name, telling me they saw my Trustpilot review and requesting that I remove it, even before I sent through Trustpilot the information they requested before their reply here… is now telling Trustpilot that I reviewed the wrong company, just to remove my review and silence me again on a platform that doesn’t belong to them. This is unbelievable! Often, it’s when there is a problem that you see the true face of a company, and I would have never thought that AudioDeluxe was this dishonest. Because of this I'm downgrading my rating from 2 to 1 star. Reporting this company is a must and in the public interest.
We publish all reviews that are relevant to the product that is being reviewed. Customer left a review about his experience with the Free Universal Audio Luna DAW and not the actual Plugin Bundle product he purchased.
Audiodeluxe are the best. They had the Best Black Friday Deals for me and I saved some money. Slight problem with the freebie plugin that I received but this was sorted out by customer support within about an hour. Great communication great service.
Amazing!!! I am really impressed and appreciative of the CUSTOMER SUPPORT that I received from AudioDeluxe. They went above and beyond in assisting me and resolving an issue regarding a software plugin company that AudioDeluxe distributes. AudioDeluxe took the time to call the plugin company to assist and resolve the issue when they were under no obligation to do so. Thank you so much AudioDeluxe!
My number 1 online plugin shop in the world, with the best deals at very affordable prices .And I would give it a thousand more stars if I could.
The AudioDeluxe experience is second to none. They have a broad virtual instrument offering from all the big industry players with great promotions. Best of all, their customer service team is awesome! (How many companies can you say that about these days?!?) I'm a songwriter and AudioDeluxe has become my "go-to."
My software music retailer of choice! AudioDeluxe runs great discounts and while you're purchasing stuff you're actually accumulating credit that can be spent to lower the discounted prices... how cool is that! Navigating and purchasing is very streamlined. And in case support is needed, the staff is really fast and efficient. One suggestion as well, while you already have a wide list of audio developers selling through AudioDeluxe, there are still many others to be involved. Thank you!
I’ve been using AudioDeluxe for quite a few years now, not all the time, but enough to only use them whenever I buy plugins, and can wholeheartedly recommend them for the best prices, great deals, and really first class customer service, who I just had to contact to resolve an issue I had when mistakenly purchasing the same product twice, after contacting them to explain, they got in touch within a couple of hours and fully refunded the second accidental purchase. Very happy and happy to recommend them highly 5*/5*
Customer service is quite fast, and have a no bullshit approach. Even responded on a Sunday. I am pleased with the service, and usually save a buck or two as well.
In my experience, Audio Deluxe does not publish critical product reviews, even if they are written in a factual manner. This means that other users miss out on important opinions that could help them decide whether or not to make a purchase. Requests for information about the whereabouts of the review are not answered. I find this approach to be unprofessional. The review on Audio Deluxe was neither vulgar nor inappropriate in any way. It was presented in a factual and objective manner. Nevertheless, it was rejected, which creates the impression that Audio Deluxe may not be open to critical feedback. Here is the exact wording of my original review: Program 24 is a library that captures the zeitgeist of the 80s well. Its numerous presets and phrases allow the user to quickly get to the point. The sound, however, lacks a certain liveliness. The ear quickly recognizes that these are not synthesized sounds but samples. I'm not sure why presets have to be named "Blxtzkrxeg". The basic workstation serves its purpose—nothing more, nothing less. For 19€ (on sale), this library is not a bad purchase. However, I wouldn't pay more for it. There are better alternatives available, for example, in the form of presets for software synthesizers. For you:“Blxtzkrxeg” A preset name with a reference to German history.
Our review platform automatically rejected this review because it contained a reference to a German World War II military tactic. The original review contained the actual word which the reviewer edited in their Trustpilot review replacing the i with an x so it could get past the content moderation filters. We do not publish reviews with this type of content. It had nothing to do with not publishing because of a critical product review.
I find AudioDeluxe usually have the best offers and a huge range of products. The website is easy to navigate and their customer service is helpful and courteous. If ever I've forgotten to add a discount code, etc., they have always refunded me immediately. Highly recommended.
I missed BONUS: Purchase and get 1 Plugin for FREE. After purchased I looked out the message "Simply Add both to your Cart". I didn't add both in my cart. Tell the AudioDeluxe help, they give me one more serial number. Amazing. Perfect support. It's my experience.
Nice and reliable website with very good and fast service. I shop here often, and twice I made a mistake with an order, but both times Audiodeluxe corrected it quickly!
I had a problem / request. Audiodeluxe were more than happy to assist and produced a great result. Excellent service thank you
I had an issue with ilok authorization code not working for some reason (though the codenumbers were correct) and they very quickly responded with a new license code. Overall great experience for a decade and a half now. Recommended company.
First off, I have mostly been shopping for UVI products because they have singular deals that beat even UVI's sale prices. Also, the last item I bought, I forgot to add the free item of the month to my order during checkout and when I realized it, I asked them if they'd honor it retroactively and they absolutely did. And they were fast to respond. I bought the item on Monday, emailed them on Tuesday afternoon and they responded early Wednesday.
Customer support took a few days to respond, but they did respond and attended to my query. Very helpful and understanding. Positive experience!
I willingly went out of my way to write a review for this company because I really appreciate them. Quick, easy, legitimate and above all, they have awesome deals. I purchased half a dozen plugins through them already and my experience was strictly positive. Their points system is also very generous and rewarding to existing customers. Highly recommended.
Great prices! Always responsive to questions about orders. I’ve only had a couple of issues over a decade purchasing with them - and they solved each one quickly with fabulous customer service. Highly recommended.
I ordered two plugins from a developer separately, but found out that the plugin developer granted a special discount for the owner of one of those two plugins. I contacted Audiodeluxe to cancel the second order. After reassuring I did not use my voucher, the order was canceled and I got my money back. Other than that I did not have any further contact with the company, because everything works as expected. I bought from them a few dozen plugins already without any issues. If they keep doing their work as until now they will keep me as a customer for sure.
61 reviews matching