Backcountry.com (www.backcountry.com) has a 3.5 out of 5 rating on OK.one, based on 108 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 35% give 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
B
Barry · 4 reviews · Experienced 2026-02-03 ·
★★★★★
Backcountry fails to honor the manufacture warranty.
I bought Atomic Strive 14 bindings from Backcountry and on the 1st day skiing on my new Bent 110's I noticed the toe piece sliders extended outside on each ski and staying in that position, I sent pictures and descriptions to BC's warranty dept and after almost 30 days nothing, no response. Never buy hard goods from BC.
Reply from Backcountry.com2026-02-26
I am so sorry that your first day on the mountain was overshadowed by a binding issue, and even more so that our warranty team has not yet followed up after nearly 30 days. That is not the level of service you deserve, and I sincerely apologize for the delay. I did want to let you know that I have personally reached out to our warranty team and they will be contacting you today to get this moving. If you do not hear from them or need anything in the meantime, please do not hesitate to call us at 1 801 204 4655 so we can make sure this gets resolved
E
Elena Reed · 1 review · Experienced 2026-02-18 ·
★★★★★
Reynaldo S was very helpful to speak to…
Reynaldo S was very helpful to speak to over chat on the website, and helped solve my problem. I appreciated his kindness and helpfulness.
Reply from Backcountry.com2026-02-25
Thank you for sharing this, Elena. I am really glad Reynaldo was able to help you through chat and that the experience felt kind and easy from start to finish. We will make sure he knows how much you appreciated his help.
I was having issues applying the 15% first purchase discount code to a backpack that I was hoping to get for some upcoming travel. Reynaldo S. was extremely helpful and efficient at helping to investigate the issue and was even able to apply the discount for me post purchase. In this economy, its very helpful to save a couple of buck here and there, so I was very grateful he was able to help me out when I thought I was going to miss out on a nice discount. I will absolutely be buying more products from Backcountry because of his excellent customer service. Thank you to Reynaldo!
Reply from Backcountry.com2026-02-17
Thank you for the thoughtful review and for recognizing Reynaldo S by name. I am glad he was able to quickly investigate the discount issue and get the savings applied for you so your travel backpack purchase stayed on track. We will be sure to share your kind words with Reynaldo, and we look forward to helping with your next trip
K
Kevin Fujita · 12 reviews · Experienced 2026-02-15 ·
★★★★★
Great Customer Service & Support
Marla B was very helpful & resolved my issue quickly without any hassle. Marla was supportive & very empathetic. Marla offered their Summit+ for future purchases & completely understanding when I declined.
Reply from Backcountry.com2026-02-17
Thank you for taking the time to share this. I am happy to hear Marla B resolved things quickly, kept it hassle free, and supported you with empathy while respecting your decision. We will make sure your feedback gets back to Marla.
C
Caliber · 7 reviews · Experienced 2026-02-09 ·
★★★★★
I recently bought a northface puffer…
I recently bought a northface puffer shoes for my GF and she absolutely loves it. The boxing and packing was great and everything inside the box was amazingly packaged and I got a sweet discount deal to what I believe to be their affiliate. I will definitely come back here to shop again.
Reply from Backcountry.com2026-02-13
Thank you for the great review and for choosing us for a gift. I am glad the shoes were a hit and that everything arrived well packed and ready to go. We truly appreciate your support and look forward to helping with the next order.
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Derrik Clay · 1 review · Experienced 2026-01-17 ·
★★★★★
Great help from all the gearheads I…
Great help from all the gearheads I spoke to. Finalized purchase with Marla B. The only reason I didn’t rate it a 5 is that I was disappointed I couldn’t get the special coating to my skis that would eliminate the need for waxing.
Reply from Backcountry.com2026-01-20
Thanks so much for taking the time to share your experience! We're thrilled to hear that Marla and the rest of our Gearhead team took great care of you. We totally get the disappointment about the ski coating — that’s a cool option we wish we could offer more consistently. We’ll be sure to share your feedback with our product team for future consideration. Hope you have an amazing season out on the snow!
K
Kate · 1 review · Experienced 2026-01-04 ·
★★★★★
After getting disconnected several…
After getting disconnected several times and having the system time out I was super frustrated. I couldn’t get anyone to just submit the order I needed. Then Marla got on and was super helpful! She got done what I needed and I’m so grateful.
Reply from Backcountry.com2026-01-06
Thank you for sticking with us and for sharing this experience. While it’s clear the repeated disconnects and timeouts were very frustrating, it’s great to hear Marla was able to step in, get your order submitted, and turn things around. We appreciate your patience and your kind words about her help.
J
Jay Hanley · 1 review · Experienced 2025-11-23 ·
★★★★★
Backcountry support was awesome!
Backcountry chat was quick, friendly, extremely helpful in finding me a ski, sized for my type of skiing. They were very supportive with questions to help me in the selection process. Ended up with some Atomic Bent 100’s with bindings! With free shipping and my cash points applied. So easy! Great experience!
Reply from Backcountry.com2025-11-26
Thank you for sharing your experience! We're thrilled our team could help you find the perfect skis, answer your questions, and make the process smooth and rewarding. Enjoy your new Atomic Bent 100’s and the adventures ahead!
