banggood

Defective products and endless stalling on warranty claims.

I received a defective item (HBX 901A RC car) which was a birthday gift. Support accepted the warranty claim (Order #116836101), but for weeks they have been stringing me along with automated "please wait" and "we are checking for alternatives" templates. They refuse to provide a tracking number for the replacement part and refuse to issue a refund. Customer service is practically non-existent once they have your money. Do not honor their warranties. Awaiting a response from a real manager, not a bot. Update: VIP support finally admitted the replacement part is out of stock, exposing the previous support team's endless stalling tactics. I provided screenshots proving that sourcing the exact part elsewhere costs $55. Instead of processing the partial refund immediately, they are stalling again by sending it to a "Collaborating Department" for review. Standing by for meaningful feedback, will update once I know more.

MindR StrAustria · 1 review · Experienced 2026-09-10 · Posted 2026-09-10

DO NOT ORDER FROM THIS SITE…

Please guys DO NOT ORDER FROM THIS SITE EVER! IF you ever experience a problem, I ordered an item that was supposed to come in 7 days was on stock... After 7 days, then send me an email, that the item is out of stock do I want a refund? I told them yes, and they are not answering my email, just every day sending a random message if i want a refund totally straight up ignoring my replies, I contacted live chat, they told me to WAIT FOR THEIR EMAIL REPLY :DDDDDDDDDDDDDDDDDDDDDDDDDD Infinite loolhole, you will never ever see your money back, its been 10 days now, what a joke

Chris ZGreece · 5 reviews · Experienced 2026-09-09 · Posted 2026-09-10

PRODUCT EXCELLENT

PRODUCT EXCELLENT. THE COURIER DELIVERY VERY BAD. THEY DELIVERED THE PACKAGE VERY FAR AWAY FROM MY ADDRESS. WHY?

Great products and good prices

Great products and good prices. Reliable shipping of goods.

Seriously disappointed I purchased a 3…

Seriously disappointed I purchased a 3 parts kit but only to received the sharpening guide. The angle finder and angle fixture are missing from my order. When I contacted Ella ( digital bout) she indicated the order was one part despite advertising showing the 3 parts at the same ad. The part I have is useless without the remaining others. What should I do ?

they are scammers they dint keep thier…

they are scammers they dint keep thier words all they do is scam people becareful

The product arrived in great shape

The product arrived in great shape, worked perfectly, and was ahead of schedule

Chris CarrickAustralia · 1 review · Experienced 2026-09-08 · Posted 2026-09-09

Truck and trailer

My item arrived before the estimated delivery time in secured packaging. Very pleased with my purchase/ item.

Excellent Product.

Product arrived sooner than expected. Product works excellent!!; love the helicopter design and quality and the affordable price, I give a five star in general, very high recommendation for buyers.

The ordered goods arrived very fast

The ordered goods arrived very fast, within a couple of days.

Helpful

Helpful. Solve problems quickly efficiently.

Everything as stated and item arrived…

Everything as stated and item arrived on time. Price was good and no hidden fee's.

Perfect product

Perfect product, perfect price, fast delivery

amazing cycle I m very satisfied.

amazing cycle I m very satisfied.. I m happy too much

Not recommended, bad quality & after service.

Bought a camper awning. Material was very weak and the suction cups don't stay on the camper. I contacted support and they asked for video evidence. I uploaded a video of the suction cups that i could just unlock with one hand. They said i didn't put them on right. I tried to put the suction cups on like 10 times, and 10 times the wind let them collapse within a minute. So no, i'm not happy with Banggood and their customer service.

Unfair 30 EUR deduction and internal logistics failure - Order 116790473

I ordered a Mini PC from an EU warehouse with a guaranteed 3-7 days shipping timeframe and paid instantly via Apple Pay. After an extreme delay, their Live Chat agent Ella explicitly admitted a severe internal inventory failure: they wrongfully gave my already paid computer to another customer, leaving them with zero stock. Because of this breach of contract, I officially cancelled the order. Shockingly, less than 24 hours later, their system rushed to print a UPS label in bad faith just to block my cancellation. I strictly refused the delivery, and the package was successfully returned to their warehouse on September 2. Now, despite their own confirmed warehouse mistakes, Banggood support is illegally deducting HUF 11,077 (30 EUR) from my money as a "supplier fee". I was forced to conditionally accept a partial refund of HUF 266,271 under protest just to secure the bulk of my funds. This is an unfair commercial practice and a violation of EU consumer rights. I have already filed an official complaint with the European Consumer Centre (ECC). I demand the full, 100% refund without any illegal deductions. If the full amount is not returned immediately, my bank will enforce the collection. First and absolute last order from this company. Avoid at all costs!

Job well done

My orders were all on time and with no problems.

Bang is usually professional 🙏

Detailed item(tablet) explanation

Detailed item(tablet) explanation. Fast delivery.

i have used banggood for about 15 years…

i have used banggood for about 15 years now and had quite a good relationship with the cs team and the manager and i used to dropship from them every day and if i needed anything they would source it for me and see what they could do but new management took over and sadly they do not sell the custom motorcycle products i used to dropship from them hopefully they will bring them back one day so we can build a relationship we once had