Defective products and endless stalling on warranty claims.
I received a defective item (HBX 901A RC car) which was a birthday gift. Support accepted the warranty claim (Order #116836101), but for weeks they have been stringing me along with automated "please wait" and "we are checking for alternatives" templates. They refuse to provide a tracking number for the replacement part and refuse to issue a refund. Customer service is practically non-existent once they have your money. Do not honor their warranties. Awaiting a response from a real manager, not a bot. Update: VIP support finally admitted the replacement part is out of stock, exposing the previous support team's endless stalling tactics. I provided screenshots proving that sourcing the exact part elsewhere costs $55. Instead of processing the partial refund immediately, they are stalling again by sending it to a "Collaborating Department" for review. Standing by for meaningful feedback, will update once I know more.